WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

2020-07-25T02:39:06Z

Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"

2020-07-15T11:48:59Z

Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

Bgrenon: Published

2020-06-08T15:29:22Z

Published

New page

{{Article
|Standalone=No
|DisplayName=Marked Time
|TocName=Marked Time
|Context=Use Marked Time to identify periods of time that are not already accounted for that WFM should track and display in the schedule and reports.
|ComingSoon=No
|Platform=PureEngage
|Role=Supervisor
|Application=Workforce Management
|Section={{Section
|alignment=Vertical
|structuredtext=You might use Marked Time in this example: Some agents might each work a number of hours on an issue involving one account. By using marked times, you can designate that those hours spent working on that issue be displayed in schedules and reported on, using the Schedule Marked Time Report and Schedule Marked Time Totals Report that are generated in WFM Web's Reports module.

{{AnchorDiv|MTmsVldtn}}
Use the procedures in this topic to {{Link-SomewhereInThisManual|topic=MrkdTm|anchor=MTCrt|display text=create}}, {{Link-SomewhereInThisManual|topic=MrkdTm|anchor=MTEdt|display text=edit}}, {{Link-SomewhereInThisManual|topic=MrkdTm|anchor=MTDlt|display text=delete}}, and {{Link-SomewhereInThisManual|topic=MrkdTm|anchor=MTCpy|display text=copy}} Marked Time.
|Status=No
}}{{Section
|sectionHeading=Creating marked time
|anchor=MTCrt
|alignment=Horizontal
|Media=Video
|image=217926962
|structuredtext=To create new Marked Time:

#In the '''Policies''' module, select '''Marked Times'''.
#In the '''Objects''' pane, select the site(s) or business unit with which the new object will be associated.
#;You can select multiple sites (just keep clicking on them) but only one business unit.
#Select '''New''' [[File: WM_851_icon-new.png|link=]].
#;The '''Properties''' tab opens by default.
#Configure the {{Link-SomewhereInThisManual|topic=MrkdTm|anchor=PrpTb|display text=Properties}} tab.
#Click the {{Link-SomewhereInThisManual|topic=MrkdTm|anchor=AsscStsTb|display text=Associated Sites}} tab and select the sites you want to associate with this Marked Time.
#Click '''Save''' [[File: WM_851_icon-save.png|link=]] .
|Status=No
}}{{Section
|sectionHeading=Editing marked time
|anchor=MTEdt
|alignment=Vertical
|structuredtext=To edit Marked Time:

#In the '''Marked Times''' pane, select a marked time.
#Select the {{Link-SomewhereInThisManual|topic=MrkdTm|anchor=PrpTb|display text=Properties}} tab and/or the {{Link-SomewhereInThisManual|topic=MrkdTm|anchor=AsscStsTb|display text=Associated Sites}} tab, and make the changes.
# Click '''Save''' [[File: WM_851_icon-save.png|link=]] .
|Status=No
}}{{Section
|sectionHeading=Deleting marked time
|anchor=MTDlt
|alignment=Vertical
|structuredtext=To delete Marked Time:

#In the '''Marked Times''' pane, select a marked time.
#Click '''Delete''' [[File: WM_851_icon-delete.png|link=]] .
|Status=No
}}{{Section
|sectionHeading=Copying marked time
|anchor=MTCpy
|alignment=Vertical
|structuredtext=To copy an existing Marked Time:

#In the '''Marked Times''' pane, select an existing Marked Time.
#Click '''Copy''' [[File: WM_851_rotating_pattern_copy.png|link=]] .
#When the '''Copy Marked Time''' pane opens, type a name for the Marked Time.
#Expand the '''Enterprise''' list and select the site, to which you want to associate this Marked Time.
#Click '''Apply''' [[File: WM_851_agent_activities_assign.png|link=]] .
|Status=No
}}{{Section
|sectionHeading=Properties
|anchor=PrpTb
|alignment=Vertical
|structuredtext=On the '''Properties''' tab:

*'''Name'''—Each Marked Time should have a descriptive name that is unique within the site.
*'''Short Name'''—The name to be used in graphical representations of the Marked Time and Scheduler. It can be up to three characters.
*'''Special Uses'''—Select one of three radio buttons:
**'''None'''—This marked time has no special uses (default).
**'''Use for overtime'''—This marked time is to be used to mark overtime schedule states.
**'''Use for payback'''—This marked time is to be used to pay back work time that was missed, due to (agent's) lateness or a personal appointment.
|Status=No
}}{{Section
|sectionHeading=Associated sites
|anchor=AsscStsTb
|alignment=Vertical
|structuredtext=<nowiki>:</nowiki>To associate sites with marked time:

#On the '''Associated Sites''' tab, select the check box of each site to associate with the current '''Marked Time'''.
#Clear the check box of each site to disassociate with the current '''Marked Time'''.
#Click '''Save'''.
|Status=No
}}
}}

@@ Line 5: / Line 5: @@
 |Context=Use Marked Time to identify periods of time that are not already accounted for that WFM should track and display in the schedule and reports.
 |ComingSoon=No
-|Platform=GenesysEngage-onpremises
+|Platform=GenesysEngage-cloud
 |Role=Supervisor
 |Application=Workforce Management

PEC-WFM/Current/Supervisor/MrkdTm - Revision history

WikiSysop: Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

Bgrenon: Published

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"