PEC-WFM/Current/Supervisor/MSIDAccSchDtls - Revision history

Mhachey: Published

2020-08-19T20:52:58Z

Published

Mhachey: Published

2020-08-19T20:34:03Z

Published

Mhachey: Published

2020-08-19T17:21:51Z

Published

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

2020-07-25T02:36:25Z

Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"

2020-07-15T11:48:48Z

Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

Bgrenon: Published

2020-06-08T15:29:37Z

Published

New page

{{ArticleUnstructured
|Platform=PureEngage
|DisplayName=Master Schedule Intra-Day Accessible Schedule Details
|TocName=Master Schedule Intra-Day Accessible Schedule Details
|Tags=
|Dimension=
|Context=
}}

__NOTOC__

To reach this view, you clicked the wheelchair icon [[File: WM_851_icon_accessible_schedule_details.png]] in a specific agent's row, for a specific date, in any of the four views listed above.

This view is designed specifically for screen-reader software, and for ease of selecting commands. It includes:
*Read-only information about the selected agent's team, time, and other statuses.
*A table that lists in each row: one item in the schedule and multiple buttons to modify it.
*A field for comments by users.
*Buttons for inserting items into the selected day on the selected agent's schedule—also for deleting items, and for performing other functions.

Click a button to display the dialog box or the wizard which corresponds to that action.

If you select any action or command in error, click the '''Cancel''' button on the unwanted dialog box, to return to the '''Accessible Schedule Details''' screen.

@@ Line 3: / Line 3: @@
 |DisplayName=Master Schedule Intra-Day: Accessibility and Dialogs
 |TocName=Master Schedule Intra-Day: Accessibility and Dialogs
-|Context=Using this view with screen reader software makes it easy for impaired users to select commands.
+|Context=Make it easy for impaired users to select commands, and customize settings in the Master Schedule Intra-Day view dialogs.
 |ComingSoon=No
 |Platform=GenesysEngage-cloud

@@ Line 1: / Line 1: @@
 {{Article
 |Standalone=No
-|DisplayName=Master Schedule Intra-Day: Accessibility and Other Dialogs
+|DisplayName=Master Schedule Intra-Day: Accessibility and Dialogs
-|TocName=Master Schedule Intra-Day: Accessible and Other Dialogs
+|TocName=Master Schedule Intra-Day: Accessibility and Dialogs
 |Context=Using this view with screen reader software makes it easy for impaired users to select commands.
 |ComingSoon=No
@@ Line 57: / Line 57: @@
 *{{Link-SomewhereInThisManual|topic=MstSWzIntrDyVw|anchor=top|display text=Master Schedule Intra-Day}} or {{Link-SomewhereInThisManual|topic=MstSWzAgntExtdVw|anchor=top|display text=Master Schedule Agent-Extended view}}.
-=== Opening the Options dialog ===
+===Opening the Options dialog===
 To open the '''Options''' dialog:<ol><li>Click '''Options''' [[File: WM_851_icon-options.png|link=https://all.docs.genesys.com/File:WM_851_icon-options.png]] on the '''Actions''' toolbar, or select '''Options...''' from the '''Actions''' menu. The '''Option'''s dialog opens.<ul><li>When called from an '''Intra-Day''' view, it has three tabs: '''Options''', '''Performance''', and '''Columns'''.</li><li>When called from an '''Agent-Extended''' view, it has two tabs: '''Options''' and '''Columns'''.<br />Each tab is described below.</li></ul></li><li>After you are done configuring the '''Options''' dialog box, click '''OK''' to save your changes, or '''Cancel''' to restore the original selections.</li></ol>The '''Options''' dialog box closes and the view refreshes. The settings that you configure for a scenario or the '''Master Schedule''' appear whenever you return to the view for that scenario or for the '''Master Schedule''', until you log off.
-=== Configuring the Options ===
+===Configuring the Options===
 To configure options in this dialog box:<ol><li>If you do not need the '''Legend''' to appear, you can clear the '''Show Schedule Legend''' check box to provide more space for the grid.</li><li>If you want to see agent availability on the grid, select the '''Show Agent Availability''' check box. Hours when an agent is unavailable are then shown in light gray on the grid.</li><li>Select the check box '''Show agents with granted and scheduled rotating pattern''' or any other calendar preference to see which schedule days contain such an item. The result: a red check box and '''Agent''' icon appears in the left-most column (labeled "!") for every '''Agent''' who meets these conditions.{{NoteFormat|You can use this tool to learn whether an agent was given a schedule based on a schedule preference, which might influence your decision to modify this agent's schedule. This icon is displayed only if the agent was given a rotating pattern or preference (such as for time off) as a result of building a schedule. If an agent’s schedule is manually edited to give him or her a preference, or a schedule from a rotating pattern, then the icon will not be displayed.|2}}</li><li>Select the radio button for the hours you want to show, '''24''' to show 24 hours or '''36''' to show 36 hours.</li><li>{{AnchorDiv|PrsntMrkTim}}Select the '''Presentation''' type: '''Schedule only''', '''Schedule on top''', or '''Marked time on top'''.
 Your selection affects the colored bars in the schedule. If '''Schedule only''' is selected, you cannot see '''Marked time'''.
 </li></ol>
-=== Configuring performance ===
+===Configuring performance===
 To configure the '''Performance''' tab (not available in '''Agent-Extended''' view):<ol><li>If you select the Show Performance Information check box, you can further customize exactly what performance information WFM Web shows on the '''Intra-Day Schedule''' view.
 If you clear this check box, the rest of the options on this tab are disabled.
@@ Line 81: / Line 81: @@
 *Overtime Requirement (default: cleared)</li></ol>{{NoteFormat|If any of the cells in the '''Difference in Calculated Staffing''' or '''Difference in Required Staffing''' columns show as understaffed, WFM alerts the user by changing the color of the cell to red. Although red is the default color,  you can change it, by using the settings in '''About &gt; Settings''' (in the upper-right corner of the GUI).}}
-=== Showing and hiding columns ===
+===Showing and hiding columns===
 To configure the '''Columns''' tab:

@@ Line 1: / Line 1: @@
-{{ArticleUnstructured
+{{Article
-|Platform=GenesysEngage-cloud
+|Standalone=No
-|DisplayName=Master Schedule Intra-Day Accessible Schedule Details
+|DisplayName=Master Schedule Intra-Day: Accessibility and Other Dialogs
-|TocName=Master Schedule Intra-Day Accessible Schedule Details
+|TocName=Master Schedule Intra-Day: Accessible and Other Dialogs
-|Tags=
+|Context=Using this view with screen reader software makes it easy for impaired users to select commands.
-|Dimension=
+|ComingSoon=No
-|Context=
+|Platform=GenesysEngage-cloud
-}}
+|Section={{Section
+|sectionHeading=Accessible schedule details
-__NOTOC__
+|alignment=Vertical
-To reach this view, you clicked the wheelchair icon [[File: WM_851_icon_accessible_schedule_details.png]]  in a specific agent's row, for a specific date, in any of the four views listed above.
+*{{Link-SomewhereInThisManual|topic=ScnAgntExtdVw|anchor=top|display text=Scenario Agent-Extended}}
 This view is designed specifically for screen-reader software, and for ease of selecting commands. It includes:
 *Read-only information about the selected agent's team, time, and other statuses.
 *A table that lists in each row: one item in the schedule and multiple buttons to modify it.
@@ Line 21: / Line 26: @@
 If you select any action or command in error, click the '''Cancel''' button on the unwanted dialog box, to return to the '''Accessible Schedule Details''' screen.

PEC-WFM/Current/Supervisor/MSIDAccSchDtls - Revision history

Mhachey: Published

Mhachey: Published

Mhachey: Published

WikiSysop: Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

Bgrenon: Published

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"