PEC-WFM/Current/Supervisor/MSAAgtPn - Revision history

WikiSysop at 04:15, July 28, 2022

2022-07-28T04:15:41Z

Mary.hachey@genesys.com: Published

2020-11-20T15:02:27Z

Published

Mhachey: Published

2020-09-28T16:06:18Z

Published

Show changes

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

2020-07-25T02:36:03Z

Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"

2020-07-15T11:49:23Z

Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

Bgrenon: Published

2020-06-08T15:29:30Z

Published

New page

{{ArticleUnstructured
|Platform=PureEngage
|DisplayName=Multi-Site Activities Agents Pane
|TocName=Multi-Site Activities Agents Pane
|Tags=
|Dimension=
|Application=Workforce Management
|Role=Supervisor
|Context=This topic describes the Multi-Site Activities Agents Pane.
}}

This pane is read-only and displays the agents who are associated with the multi-site activity.

You cannot associate agents with multi-site activities directly. Agents are associated with multi-site activities if their skills match the skills that are required by the child activities of the multi-site activity or are assigned to work on the child activity directly in WFM Web for Supervisor. Therefore, to adjust which agents are associated with a multi-site activity, change that agent's skill settings or assign the activity to an agent with an effective date. For more information, see the {{Link-SomewhereInThisManual|topic=AgtActvs|anchor=top|display text=Agent Activities}} view.

← Older revision		Revision as of 04:15, July 28, 2022
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	Use the '''Activities''' pane within the '''Multi-Site Activities''' view to associate activities with multi-site activities.		Use the '''Activities''' pane within the '''Multi-Site Activities''' view to associate activities with multi-site activities.
		+
		+	{{NoteFormat\|To have the correct list of agents that can trade on primary and secondary activities, Genesys recommends to add only one activity under a site to the multi-site activity while configuring.\|2}}

	To assign an activity to a multi-site activity:		To assign an activity to a multi-site activity:

@@ Line 11: / Line 11: @@
 |alignment=Vertical
 |structuredtext=''Multi-site activities'' are regular activities that are being combined, for tracking purposes, into a single multi-site activity and then, associated with a business unit. For example, you might want to track an activity, such as answering inbound calls, for all or some of the sites in one business unit, and track another activity, such as answering email, for all or some sites in another business unit. Grouping the same activity from multiple sites in the same business unit (creating a multi-site activity) enables you to do that.
 |Status=No
 }}{{Section

@@ Line 1: / Line 1: @@
 {{ArticleUnstructured
-|Platform=GenesysEngage-onpremises
+|Platform=GenesysEngage-cloud
 |DisplayName=Multi-Site Activities Agents Pane
 |TocName=Multi-Site Activities Agents Pane

PEC-WFM/Current/Supervisor/MSAAgtPn - Revision history

WikiSysop at 04:15, July 28, 2022

Mary.hachey@genesys.com: Published

Mhachey: Published

WikiSysop: Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

Bgrenon: Published

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"