PEC-WFM/Current/Supervisor/HstDataVws - Revision history

Mhachey: Published

2020-10-01T19:30:01Z

Published

Show changes

Mhachey: Published

2020-09-29T20:12:39Z

Published

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

2020-07-25T02:36:34Z

Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"

2020-07-15T11:49:04Z

Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

Bgrenon: Published

2020-06-08T15:23:35Z

Published

New page

{{ArticleUnstructured
|Platform=PureEngage
|DisplayName=Historical Data
|TocName=Historical Data
|Tags=
|Dimension=
|Application=Workforce Management
|Role=Supervisor
|Context=This topic lists the views in Historical Data.
}}

{{NoteFormat|Starting in this release, WFM has a new interface for the Forecast module. If you have landed on this page by accident and are using the new Supervisors interface, see the "Building Volumes" page in the ''{{Link-SomewhereInThisVersion|manual=|topic=Welcome|anchor=|display text=Workforce Management Supervisor Help - BROKEN LINK - }}'', which describes the new {{Link-SomewhereInThisVersion|manual=|topic=ForecastMdl|anchor=|display text=Forecast module - BROKEN LINK - }}.|2}}

The views in Historical Data are:
{|
|-
| nowrap | '''Historical Data Volumes'''
| Displays '''Interaction Volumes''' and '''AHT''' for historical data that has either been imported into WFM or collected automatically by WFM Data Aggregator.
|-
| '''Historical Data Graphs'''
| Displays your choice of statistics, using line charts and a table, for historical data that has either been imported into WFM or collected automatically by WFM Data Aggregator.
|}

To open these views:
#From the '''Home''' menu on the toolbar, select '''Forecast'''.
#From the '''Forecast''' menu on the toolbar, select '''Historical Data'''.
#From the '''Historical Data''' menu on the toolbar, select {{Link-SomewhereInThisManual|topic=HDVlmsVw|anchor=top|display text='''Volumes'''}} or {{Link-SomewhereInThisManual|topic=HDGrphsVw|anchor=top|display text='''Graphs'''}}.
#In the '''Objects''' tree, select an '''activity''', '''multi-site activity''', '''Site''', '''Business Unit''', or '''Enterprise'''.

@@ Line 1: / Line 1: @@
 {{ArticleUnstructured
-|Platform=GenesysEngage-cloud
+|Standalone=No
 |DisplayName=Historical Data
-|TocName=Historical Data
+|Platform=GenesysEngage-cloud
-|Tags=
+|TocName=Historical Data
-|Dimension=
+|Context=This topic lists the views in Historical Data.
 |Application=Workforce Management
 |Role=Supervisor
 }}
+{{NoteFormat|Starting in this release, WFM has a new interface for the Forecast module. If you have landed on this page by accident and are using the new Supervisors interface, see the "Building Volumes" page in the ''{{Link-AnywhereElse|product=PEC-WFM|version=Current|manual=SupervisorHelp|display text=Workforce Management Supervisor Help}}'', which describes the new {{Link-AnywhereElse|product=PEC-WFM|version=Current|manual=SupervisorHelp|topic=ForecastMdl|display text=Forecast module }}.|2}}
 The views in Historical Data are:
 {|
 |-
-| nowrap | '''Historical Data Volumes'''
+| nowrap="" |'''Historical Data Volumes'''
-| Displays '''Interaction Volumes''' and '''AHT''' for historical data that has either been imported into WFM or collected automatically by WFM Data Aggregator.
+|Displays '''Interaction Volumes''' and '''AHT''' for historical data that has either been imported into WFM or collected automatically by WFM Data Aggregator.
 |-
-| '''Historical Data Graphs'''
+|'''Historical Data Graphs'''
-| Displays your choice of statistics, using line charts and a table, for historical data that has either been imported into WFM or collected automatically by WFM Data Aggregator.
+|Displays your choice of statistics, using line charts and a table, for historical data that has either been imported into WFM or collected automatically by WFM Data Aggregator.
 |}
 To open these views:
 #From the '''Home''' menu on the toolbar, select '''Forecast'''.
 #From the '''Forecast''' menu on the toolbar, select '''Historical Data'''.
-#From the '''Historical Data''' menu on the toolbar, select {{Link-SomewhereInThisManual|topic=HDVlmsVw|anchor=top|display text='''Volumes'''}} or {{Link-SomewhereInThisManual|topic=HDGrphsVw|anchor=top|display text='''Graphs'''}}.
+#From the '''Historical Data''' menu on the toolbar, select {{Link-SomewhereInThisManual|topic=HDVlmsVw|anchor=top|display text=Volumes}} or {{Link-SomewhereInThisManual|topic=HDGrphsVw|anchor=top|display text=Graphs}}.
 #In the '''Objects''' tree, select an '''activity''', '''multi-site activity''', '''Site''', '''Business Unit''', or '''Enterprise'''.

PEC-WFM/Current/Supervisor/HstDataVws - Revision history

Mhachey: Published

Mhachey: Published

WikiSysop: Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

Bgrenon: Published

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"