PEC-WFM/Current/Supervisor/GrphVwOptns - Revision history

Mhachey: Published

2020-10-08T14:56:38Z

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Mhachey: Published

2020-09-29T15:34:23Z

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Mhachey: Published

2020-09-29T13:05:18Z

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WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

2020-07-25T02:36:07Z

Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"

2020-07-15T11:48:35Z

Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

Bgrenon: Published

2020-06-08T15:29:31Z

Published

New page

{{ArticleUnstructured
|Platform=PureEngage
|DisplayName=Graph View Options
|TocName=Graph View Options
|Tags=
|Dimension=
|Application=Workforce Management
|Role=Supervisor
|Context=This topic describes how to customize the display of the Scenario Graphs view, the Master Forecast Graphs view, or the Historical Data Graphs view.
}}

{{NoteFormat|Starting in this release, WFM has a new interface for the Forecast module. If you have landed on this page by accident and are using the new Supervisors interface, see the "Forecasts" page in the ''{{Link-SomewhereInThisVersion|manual=|topic=Welcome|anchor=|display text=Workforce Management Supervisor Help - BROKEN LINK - }}'', which describes the new {{Link-SomewhereInThisVersion|manual=|topic=ForecastMdl|anchor=|display text=Forecast module - BROKEN LINK - }}.|2}}

Use the '''Options''' dialog box to customize the display of the {{Link-SomewhereInThisManual|topic=ScnGrphsVw|anchor=top|display text=Scenario Graphs view}}, the {{Link-SomewhereInThisManual|topic=MFVGrphsVw|anchor=top|display text=Master Forecast Graphs view}}, or the {{Link-SomewhereInThisManual|topic=HDGrphsVw|anchor=top|display text=Historical Data Graphs view}}.

To use this feature:
#Select a statistic from the '''Show Statistics''' drop-down list.
#Click the '''Options''' button on the toolbar.<br> The contents of the '''Options''' dialog box changes depending on the statistic that you selected.

The table below shows the statistics and the Help topic that explains the corresponding '''Options''' dialog box.

{{NoteFormat|The '''Options''' dialog box for the three Staffing statistics ('''Calculated Staffing''', '''Required Staffing''', and '''Calculated and Required Staffing''') are the same, so a single topic, {{Link-SomewhereInThisManual|topic=GVOStffg|anchor=top|display text=Graphs Filters (Staffing)}}, covers all three.}}

*Click the link for a '''Help''' topic listed in the table. This takes you to an explanation of the options available for that statistic in the '''Options''' dialog box.

{{{!}}
{{!}}-
{{!}} Interaction Volume
{{!}} {{Link-SomewhereInThisManual|topic=GVOIV|anchor=top|display text=Graph View Options (IV)}}
{{!}}-
{{!}} AHT
{{!}} {{Link-SomewhereInThisManual|topic=GVOAHT|anchor=top|display text=Graph View Options (AHT)}}
{{!}}-
{{!}} Interaction Volume and AHT (not available in the {{Link-SomewhereInThisManual|topic=HDGrphsVw|anchor=top|display text=Historical Data Graphs view}})
{{!}} {{Link-SomewhereInThisManual|topic=GVOBth|anchor=top|display text=Graph View Options (IV and AHT)}}
{{!}}-
{{!}} Required Staffing (not available in the {{Link-SomewhereInThisManual|topic=HDGrphsVw|anchor=top|display text=Historical Data Graphs view}})
{{!}} {{Link-SomewhereInThisManual|topic=GVOStffg|anchor=top|display text=Graph View Options (Staffing)}}
{{!}}-
{{!}} Calculated Staffing (not available in the {{Link-SomewhereInThisManual|topic=HDGrphsVw|anchor=top|display text=Historical Data Graphs view}})
{{!}} {{Link-SomewhereInThisManual|topic=GVOStffg|anchor=top|display text=Graph View Options (Staffing)}}
{{!}}-
{{!}} Calculated and Required Staffing (not available in the {{Link-SomewhereInThisManual|topic=HDGrphsVw|anchor=top|display text=Historical Data Graphs view}})
{{!}} {{Link-SomewhereInThisManual|topic=GVOStffg|anchor=top|display text=Graph View Options (Staffing)}}
{{!}}-
{{!}}| Calculated and Multi-skilled Calculated Staffing (not available in the {{Link-SomewhereInThisManual|topic=HDGrphsVw|anchor=top|display text=Historical Data Graphs view}})
{{!}} {{Link-SomewhereInThisManual|topic=GVOStffg|anchor=top|display text=Graph View Options (Staffing)}}
|}

@@ Line 12: / Line 12: @@
 |structuredtext={{NoteFormat|Starting in this release, WFM has a new interface for the Forecast module. If you have landed on this page by accident and are using the new Supervisors interface, see the "Forecasts" page in the ''{{Link-AnywhereElse|product=PEC-WFM|version=Current|manual=SupervisorHelp|display text=Workforce Management Supervisor Help}}'', which describes the new {{Link-AnywhereElse|product=PEC-WFM|version=Current|manual=SupervisorHelp|topic=ForecastMdl|display text=Forecast module}}.|2}}
-Use the '''Options''' dialog box to customize the display of the {{Link-SomewhereInThisManual|topic=ScnGrphsVw|anchor=top|display text=Scenario Graphs view}}, the {{Link-SomewhereInThisManual|topic=MFVGrphsVw|anchor=top|display text=Master Forecast Graphs view}}, or the {{Link-SomewhereInThisManual|topic=HDGrphsVw|anchor=top|display text=Historical Data Graphs view}}.
+Use the '''Options''' dialog box to customize the display of the {{Link-SomewhereInThisManual|topic=ScnGrphsVw|anchor=top|display text=Scenario Graphs view}}, the {{Link-SomewhereInThisVersion|manual=Supervisor|topic=MstrFrcstVws|anchor=MFVGrphsVw|display text=Master Forecast Graphs}} view, or the {{Link-SomewhereInThisVersion|manual=Supervisor|topic=HstDataVws|anchor=HDGrphsVw|display text=Historical Data Graphs}} view.
 To use this feature:
@@ Line 31: / Line 31: @@
 {{!}}{{Link-SomewhereInThisVersion|manual=Supervisor|topic=GrphVwOptns|anchor=GVOAHT|display text=View options (AHT)}}
 {{!}}-
-{{!}}Interaction Volume and AHT (not available in the {{Link-SomewhereInThisManual|topic=HDGrphsVw|anchor=top|display text=Historical Data Graphs}} view)
+{{!}}Interaction Volume and AHT (not available in the {{Link-SomewhereInThisVersion|manual=Supervisor|topic=HstDataVws|anchor=HDGrphsVw|display text=Historical Data Graphs}} view)
 {{!}}{{Link-SomewhereInThisVersion|manual=Supervisor|topic=GrphVwOptns|anchor=GVOBth|display text=View options (IV and AHT)}}
 {{!}}-
-{{!}}Required Staffing (not available in the {{Link-SomewhereInThisManual|topic=HDGrphsVw|anchor=top|display text=Historical Data Graphs}} view)
+{{!}}Required Staffing (not available in the {{Link-SomewhereInThisVersion|manual=Supervisor|topic=HstDataVws|anchor=HDGrphsVw|display text=Historical Data Graphs}} view)
 {{!}}{{Link-SomewhereInThisVersion|manual=Supervisor|topic=GrphVwOptns|anchor=GVOStffg|display text=View options (Staffing)}}
 {{!}}-
-{{!}}Calculated Staffing (not available in the {{Link-SomewhereInThisManual|topic=HDGrphsVw|anchor=top|display text=Historical Data Graphs}} view)
+{{!}}Calculated Staffing (not available in the {{Link-SomewhereInThisVersion|manual=Supervisor|topic=HstDataVws|anchor=HDGrphsVw|display text=Historical Data Graphs}} view)
 {{!}}{{Link-SomewhereInThisVersion|manual=Supervisor|topic=GrphVwOptns|anchor=GVOStffg|display text=View options (Staffing)}}
 {{!}}-
-{{!}}Calculated and Required Staffing (not available in the {{Link-SomewhereInThisManual|topic=HDGrphsVw|anchor=top|display text=Historical Data Graphs}}  view)
+{{!}}Calculated and Required Staffing (not available in the {{Link-SomewhereInThisVersion|manual=Supervisor|topic=HstDataVws|anchor=HDGrphsVw|display text=Historical Data Graphs}}  view)
 {{!}}{{Link-SomewhereInThisVersion|manual=Supervisor|topic=GrphVwOptns|anchor=GVOStffg|display text=View options (Staffing)}}
 {{!}}-
-{{!}}{{!}}Calculated and Multi-skilled Calculated Staffing (not available in the {{Link-SomewhereInThisManual|topic=HDGrphsVw|anchor=top|display text=Historical Data Graphs}}  view)
+{{!}}{{!}}Calculated and Multi-skilled Calculated Staffing (not available in the {{Link-SomewhereInThisVersion|manual=Supervisor|topic=HstDataVws|anchor=HDGrphsVw|display text=Historical Data Graphs}}  view)
 {{!}}{{Link-SomewhereInThisVersion|manual=Supervisor|topic=GrphVwOptns|anchor=GVOStffg|display text=View options (Staffing)}}
 {{!}}}
@@ Line 183: / Line 183: @@
 {{AnchorDiv|ChgStfgTtlsFTE}}
-===Changing the staffing totals display===
+===Changing the staffing totals display from FTE to man hours===
 When '''Calculated and Required Staffing''' is selected in the Show Statistics drop-down list , you can switch between FTE and man-hours mode in the Graph view by adjusting the view settings in the interface.

@@ Line 21: / Line 21: @@
 The '''Options''' dialog box for the three Staffing statistics ('''Calculated Staffing''', '''Required Staffing''', and '''Calculated and Required Staffing''') are the same, so a single topic, {{Link-SomewhereInThisVersion|manual=Supervisor|topic=GrphVwOptns|anchor=GVOStffg|display text=View options (Staffing)}}, covers all three.
 |Status=No
 }}{{Section

@@ Line 1: / Line 1: @@
 {{ArticleUnstructured
-|Platform=GenesysEngage-onpremises
+|Platform=GenesysEngage-cloud
 |DisplayName=Graph View Options
 |TocName=Graph View Options

PEC-WFM/Current/Supervisor/GrphVwOptns - Revision history

Mhachey: Published

Mhachey: Published

Mhachey: Published

WikiSysop: Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

Bgrenon: Published

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"