PEC-WFM/Current/Supervisor/FrcstTmpl - Revision history

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2020-10-05T14:24:35Z

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2020-08-06T18:55:17Z

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WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

2020-07-25T02:35:59Z

Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"

2020-07-15T11:48:58Z

Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

Bgrenon: Published

2020-06-08T15:29:23Z

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{{ArticleUnstructured
|Platform=PureEngage
|DisplayName=Forecast Templates
|TocName=Forecast Templates
|Tags=
|Dimension=
|Application=Workforce Management
|Role=Supervisor
|Context=This topic describes how to use Forecast Templates.
}}

{{NoteFormat|Starting in this release, WFM has a new interface for the Forecast module. If you have landed on this page by accident and are using the new Supervisors interface, see the "Templates" page in the ''{{Link-SomewhereInThisVersion|manual=|topic=Welcome|anchor=|display text=Workforce Management Supervisor Help - BROKEN LINK - }}'', which describes the new {{Link-SomewhereInThisVersion|manual=|topic=ForecastMdl|anchor=|display text=Forecast module - BROKEN LINK - }}.|2}}

Forecast templates help you create forecasts for sites or business units that have little or no historical data. In addition, there are other uses for templates. For example, you can create templates for service objectives, such as {{Link-SomewhereInThisManual|topic=SBWSpcSLObjv|anchor=top|display text=Average Speed of Answer, and Service Level}}. In those cases, forecast templates are used to apply different values for different periods of the day, instead of using a single value for the whole day.

Use WFM Web's forecast templates features to:
{{{!}}
{{!}}-
{{!}} Select and manage forecast templates:
{{!}} See {{Link-SomewhereInThisManual|topic=FTLstVw|anchor=top|display text=Forecast Templates List View}}.
{{!}}-
{{!}} Edit template values:
{{!}} See {{Link-SomewhereInThisManual|topic=TmplPrpDtaTb|anchor=top|display text=Template Properties: Data Tab}}.
{{!}}-
{{!}} View template values in a graph:
{{!}} See {{Link-SomewhereInThisManual|topic=TmplPrpGrphTb|anchor=top|display text=Template Properties: Graph Tab}}.
{{!}}-
{{!}} Add or remove activities within a template:
{{!}} See {{Link-SomewhereInThisManual|topic=TmplPrpActvTb|anchor=top|display text=Template Properties: Activities Tab}}.
{{!}}-
{{!}} Create a new template:
{{!}} See {{Link-SomewhereInThisManual|topic=NwFrstTpmlDlgBx|anchor=top|display text=New Forecast Template Window}}.

{{NoteFormat|You can copy and paste data between a grid and a spreadsheet. For example, you can copy and paste from a {{Link-SomewhereInThisManual|topic=FSScnVlmsVw|anchor=top|display text=Scenario Volumes view}} or {{Link-SomewhereInThisManual|topic=ScnStffgVw|anchor=top|display text=Scenario Staffing view}}.|2}}
{{!}}-
{{!}} Create a new template from existing data:
{{!}} See {{Link-SomewhereInThisManual|topic=SvAsTmplDlgBx|anchor=top|display text=Save as Template Window}}.
{{!}}}

@@ Line 158: / Line 158: @@
 |anchor=SvAsTmplDlgBx
 |alignment=Vertical
-|structuredtext=Use the '''Save As Template''' dialog box to create a new forecast template from existing data. You can open this dialog box from:
+|structuredtext=Use the '''Save As Template''' dialog box to create a new forecast template from existing data. You can open this dialog box from the following views:
-*{{Link-SomewhereInThisManual|topic=HDVlmsVw|anchor=top|display text=Historical Data Volumes View}}
+*{{Link-SomewhereInThisVersion|manual=Supervisor|topic=HstDataVws|anchor=HDVlmsVw|display text=Historical Data Volumes}}
-*{{Link-SomewhereInThisManual|topic=MFVStffgVw|anchor=top|display text=Master Forecast Staffing View}}
+*{{Link-SomewhereInThisVersion|manual=Supervisor|topic=MstrFrcstVws|anchor=MFVStffgVw|display text=Master Forecast Staffing}}
-*{{Link-SomewhereInThisManual|topic=ScnStffgVw|anchor=top|display text=Scenario Staffing View}}
+*{{Link-SomewhereInThisManual|topic=ScnStffgVw|anchor=top|display text=Scenario Staffing}}
 To complete the dialog box:

@@ Line 8: / Line 8: @@
 |Role=Supervisor
 }}
-{{NoteFormat|Starting in this release, WFM has a new interface for the Forecast module. If you have landed on this page by accident and are using the new Supervisors interface, see the "Templates" page in the ''{{Link-AnywhereElse|product=PEC-WFM|version=Current|manual=SupervisorHelp|topic=FrcstTmpl|display text=Workforce Management Supervisor Help}}'', which describes the new {{Link-SomewhereInThisVersion|manual=SupervisorHelp|display text=Forecast module}}.|2}}
+{{NoteFormat|Starting in this release, WFM has a new interface for the Forecast module. If you have landed on this page by accident and are using the new Supervisors interface, see the "Templates" page in the ''{{Link-AnywhereElse|product=PEC-WFM|version=Current|manual=SupervisorHelp|topic=FrcstTmpl|display text=Workforce Management Supervisor Help}}'', which describes the new {{Link-AnywhereElse|product=PEC-WFM|version=Current|manual=SupervisorHelp|topic=ForecastMdl|display text=Forecast module}}.|2}}
 Forecast templates help you create forecasts for sites or business units that have little or no historical data. In addition, there are other uses for templates.  For example, you can create templates for service objectives, such as {{Link-SomewhereInThisVersion|manual=Supervisor|topic=StffgBldWzd|anchor=SBWSpcSLObjv|display text=Average Speed of Answer, and Service Level}}. In those cases, forecast templates are used to apply different values for different periods of the day, instead of using a single value for the whole day.

@@ Line 1: / Line 1: @@
 {{ArticleUnstructured
-|Platform=GenesysEngage-cloud
+|Standalone=No
 |DisplayName=Forecast Templates
-|TocName=Forecast Templates
+|Platform=GenesysEngage-cloud
-|Tags=
+|TocName=Forecast Templates
-|Dimension=
+|Context=This topic describes how to use Forecast Templates.
 |Application=Workforce Management
 |Role=Supervisor
 }}
+{{NoteFormat|Starting in this release, WFM has a new interface for the Forecast module. If you have landed on this page by accident and are using the new Supervisors interface, see the "Templates" page in the ''{{Link-AnywhereElse|product=PEC-WFM|version=Current|manual=SupervisorHelp|topic=FrcstTmpl|display text=Workforce Management Supervisor Help}}'', which describes the new {{Link-SomewhereInThisVersion|manual=SupervisorHelp|display text=Forecast module}}.|2}}
-Forecast templates help you create forecasts for sites or business units that have little or no historical data. In addition, there are other uses for templates.  For example, you can create templates for service objectives, such as {{Link-SomewhereInThisManual|topic=SBWSpcSLObjv|anchor=top|display text=Average Speed of Answer, and Service Level}}. In those cases, forecast templates are used to apply different values for different periods of the day, instead of using a single value for the whole day.
+Forecast templates help you create forecasts for sites or business units that have little or no historical data. In addition, there are other uses for templates.  For example, you can create templates for service objectives, such as {{Link-SomewhereInThisVersion|manual=Supervisor|topic=StffgBldWzd|anchor=SBWSpcSLObjv|display text=Average Speed of Answer, and Service Level}}. In those cases, forecast templates are used to apply different values for different periods of the day, instead of using a single value for the whole day.
 Use WFM Web's forecast templates features to:
 {{{!}}
 {{!}}-
-{{!}} Select and manage forecast templates:
+{{!}}Select and manage forecast templates:
-{{!}} See {{Link-SomewhereInThisManual|topic=FTLstVw|anchor=top|display text=Forecast Templates List View}}.
+{{!}}See {{Link-SomewhereInThisManual|topic=FTLstVw|anchor=top|display text=Forecast Templates List View}}.
 {{!}}-
-{{!}} Edit template values:
+{{!}}Edit template values:
-{{!}} See {{Link-SomewhereInThisManual|topic=TmplPrpDtaTb|anchor=top|display text=Template Properties: Data Tab}}.
+{{!}}See {{Link-SomewhereInThisManual|topic=TmplPrpDtaTb|anchor=top|display text=Template Properties: Data Tab}}.
 {{!}}-
-{{!}} View template values in a graph:
+{{!}}View template values in a graph:
-{{!}} See {{Link-SomewhereInThisManual|topic=TmplPrpGrphTb|anchor=top|display text=Template Properties: Graph Tab}}.
+{{!}}See {{Link-SomewhereInThisVersion|manual=Supervisor|topic=TmplPrpDtaTb|anchor=TmplPrpGrphTb|display text=Template Properties: Graph tab}}.
 {{!}}-
-{{!}} Add or remove activities within a template:
+{{!}}Add or remove activities within a template:
-{{!}} See {{Link-SomewhereInThisManual|topic=TmplPrpActvTb|anchor=top|display text=Template Properties: Activities Tab}}.
+{{!}}See {{Link-SomewhereInThisVersion|manual=Supervisor|topic=TmplPrpDtaTb|anchor=TmplPrpActvTb|display text=Template Properties: Activities Tab}}.
 {{!}}-
-{{!}} Create a new template:
+{{!}}Create a new template:
-{{!}} See {{Link-SomewhereInThisManual|topic=NwFrstTpmlDlgBx|anchor=top|display text=New Forecast Template Window}}.
+{{!}}See {{Link-SomewhereInThisManual|topic=NwFrstTpmlDlgBx|anchor=top|display text=New Forecast Template Window}}.
 {{NoteFormat|You can copy and paste data between a grid and a spreadsheet. For example, you can copy and paste from a {{Link-SomewhereInThisManual|topic=FSScnVlmsVw|anchor=top|display text=Scenario Volumes view}} or {{Link-SomewhereInThisManual|topic=ScnStffgVw|anchor=top|display text=Scenario Staffing view}}.|2}}
 {{!}}-
-{{!}} Create a new template from existing data:
+{{!}}Create a new template from existing data:
-{{!}} See {{Link-SomewhereInThisManual|topic=SvAsTmplDlgBx|anchor=top|display text=Save as Template Window}}.
+{{!}}See {{Link-SomewhereInThisManual|topic=SvAsTmplDlgBx|anchor=top|display text=Save as Template Window}}.
 {{!}}}

PEC-WFM/Current/Supervisor/FrcstTmpl - Revision history

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WikiSysop: Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

Bgrenon: Published

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"