WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

2020-07-25T02:37:26Z

Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"

2020-07-15T11:48:59Z

Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

Bgrenon: Published

2020-06-08T15:23:45Z

Published

New page

{{Article
|Standalone=No
|DisplayName=Forecast Scenarios
|TocName=Forecast Scenarios
|Context=Manage and publish forecast scenarios created by you and others (if shared).
|ComingSoon=No
|Platform=PureEngage
|Role=Supervisor
|Application=Workforce Management
|Section={{Section
|alignment=Vertical
|structuredtext=After you create a forecast scenario using the {{Link-SomewhereInThisManual|topic=NwFrcstWz|anchor=top|display text=New Forecast Wizard}}, use the {{Link-SomewhereInThisManual|topic=FSFrcstScnVw|anchor=top|display text=Forecast Scenarios View}} to open the forecast scenario.

#Select '''Forecast''' from the '''Home''' menu on the toolbar.
#Select '''Scenarios''' from the '''Forecast''' menu.
#Select a scenario from the list in the data pane, and open it by clicking the open icon ([[File: WM_851_icon-open.png|link=]]) in the toolbar or by double-clicking the scenario itself.
#Select the open scenario's name from the '''Forecast''' menu on the toolbar.
#;All open scenarios appear on the menu.
#Select one of these views from the <<tt>selected scenario name</tt>> menu:
#*{{Link-SomewhereInThisManual|topic=FSScnVlmsVw|anchor=top|display text=Volumes}}—Enables you to build, view, and edit a scenario's interaction volume and average handle time.
#*{{Link-SomewhereInThisManual|topic=ScnStffgVw|anchor=top|display text=Staffing}}—Enables you to build, view, and edit a scenario's calculated and required staffing.
#*{{Link-SomewhereInThisManual|topic=ScnGrphsVw|anchor=top|display text=Graphs}}—Displays your choice of statistics for this forecast, using line charts.
#*{{Link-SomewhereInThisManual|topic=FrcstScnOhdsVw|anchor=top|display text=Overheads}}—Displays the weekly shrinkage forecast for a selectable period.
#In the '''Objects''' tree, select an activity, multi-site activity, site, business unit or enterprise.
|Status=No
}}{{Section
|sectionHeading=Working with forecast scenarios
|anchor=WorkingwithForecastScenarios
|alignment=Vertical
|structuredtext=From the Forecast Scenarios view you can:

*View interaction volume and AHT forecasts in the {{Link-SomewhereInThisManual|topic=FSScnVlmsVw|anchor=top|display text=Scenario Volumes view}} or create interaction volume and/or AHT forecasts using the {{Link-SomewhereInThisManual|topic=VlmBldWiz|anchor=top|display text=Forecast Volumes Build Wizard}}.
*View staffing forecasts in the {{Link-SomewhereInThisManual|topic=ScnStffgVw|anchor=top|display text=Scenario Staffing view}} or create staffing forecasts using the {{Link-SomewhereInThisManual|topic=StffgBldWzd|anchor=top|display text=Staffing Build Wizard}}.
*View the forecast scenario in graph format.
*{{Link-SomewhereInThisManual|topic=AddCmmtFrcst|anchor=top|display text=Add comments}} to the forecast scenario.
*{{Link-SomewhereInThisManual|topic=PblshExtrFrcsts|anchor=top|display text=Publish forecast scenarios}} to the Master Forecast or {{Link-SomewhereInThisManual|topic=PblshExtrFrcsts|anchor=top|display text=extract}} from the Master Forecast into a forecast scenario.

Some restrictions apply when viewing or deleting Forecast scenarios:

*Users must have access to at least one Activity or Multi-Site Activity in the Forecast scenario to see it.
*Users must have access to all Activities and Multi-Site Activities in the Forecast scenario to delete it.
|Status=No
}}
}}

@@ Line 5: / Line 5: @@
 |Context=Manage and publish forecast scenarios created by you and others (if shared).
 |ComingSoon=No
-|Platform=GenesysEngage-onpremises
+|Platform=GenesysEngage-cloud
 |Role=Supervisor
 |Application=Workforce Management

PEC-WFM/Current/Supervisor/FrcstScn - Revision history

WikiSysop: Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

Bgrenon: Published

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"