PEC-WFM/Current/Supervisor/FndAgtTbl - Revision history

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

2020-07-25T02:37:03Z

Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"

2020-07-15T11:48:47Z

Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

Bgrenon: Published

2020-06-08T15:23:35Z

Published

New page

{{Article
|Standalone=No
|DisplayName=Finding Agents in Tables
|TocName=Finding Agents in Tables
|Context=Use the Find Agents feature to quickly find agents in large tables.
|ComingSoon=No
|Platform=PureEngage
|Section={{Section
|alignment=Vertical
|structuredtext=In a number of Web for Supervisors views, you can search for particular agents by using the '''Find Agent''' dialog box. To open it, select the table you want to search and then either:

*Select '''Find''' from the '''Edit''' menu.
*Press '''[Ctrl] + F'''.

You can search for agents in these views:

*The '''Calendar''' view.
*The table in the '''Schedule Scenario Weekly View''' and '''Master Schedule Weekly View'''. Select a cell in the '''Agent Name''' column to activate the '''Find''' command.
*The table in these views:
**{{Link-SomewhereInThisManual|topic=ScnAgntExtdVw|anchor=top|display text=Schedule Scenario Agent Extended}}
**{{Link-SomewhereInThisManual|topic=ScnIntrDyVw|anchor=top|display text=Schedule Scenario Intra-Day}}
**{{Link-SomewhereInThisManual|topic=MstSWzAgntExtdVw|anchor=top|display text=Master Schedule Agent Extended}}
**{{Link-SomewhereInThisManual|topic=MstSWzIntrDyVw|anchor=top|display text=Master Schedule Intra-Day}}

To search for one or more agents:

#In the '''Find Agents''' dialog box, type either the full name for which you are searching or its first few letters.
#Select the '''Last Name''' or '''First Name''' radio button.
#Click '''Find'''.
#;The table that you are searching now shows the first agent listed whose name matches the search string that you entered. A message box informs you if there are no agent names that match your search criteria.
#Click '''Find''' again to find the next agent whose names matches the string you entered. You can search as many times as you want.
#When you have finished searching, click '''Close'''.
|Status=No
}}{{Section
|sectionHeading=Displaying terminated agents in tables
|anchor=DisplayingTerminatedAgentsinTables
|alignment=Vertical
|structuredtext=You can enable WFM to display terminated agents wherever agents are displayed in lists or tables in the '''Schedule''', '''Calendar''', '''Trading''', '''Adherence''', '''Policies''', '''Configuration''', '''Reports''' views. By default, WFM does not display terminated agents.

To change the default, see the {{Link-SomewhereInThisManual|topic=About|anchor=ApplStgs|display text=<tt>CFG_SHOW_TERMINATED_AGENTS</tt>}} setting in '''About''' > '''Settings...'''
|Status=No
}}
}}

@@ Line 5: / Line 5: @@
 |Context=Use the Find Agents feature to quickly find agents in large tables.
 |ComingSoon=No
-|Platform=GenesysEngage-onpremises
+|Platform=GenesysEngage-cloud
 |Section={{Section
 |alignment=Vertical

PEC-WFM/Current/Supervisor/FndAgtTbl - Revision history

WikiSysop: Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

Bgrenon: Published

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"