PEC-WFM/Current/Supervisor/FSScnVlmsVw - Revision history

Mhachey: Published

2020-10-13T23:40:08Z

Published

Mhachey: Published

2020-10-13T23:37:28Z

Published

Mhachey: Published

2020-10-13T22:44:36Z

Published

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

2020-07-25T02:38:27Z

Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"

2020-07-15T11:48:54Z

Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

Bgrenon: Published

2020-06-08T15:23:58Z

Published

New page

{{Article
|Standalone=No
|DisplayName=Scenario Volumes View
|TocName=Scenario Volumes View
|Context=Build or edit the selected forecast scenario's interaction volumes and average handle times.
|ComingSoon=No
|Platform=PureEngage
|Role=Supervisor
|Application=Workforce Management
|Section={{Section
|alignment=Vertical
|structuredtext=At the top of the '''Volumes''' view, you'll see the '''Actions''' toolbar. See the toolbar image here and {{Link-SomewhereInThisManual|topic=FSScnVlmsVw|anchor=TlbrMdfMngSnDt|display text=the button descriptions}} below.

[[File: WM_851_toolbar-forecast-volumes.png]]

This view provides standard {{Link-SomewhereInThisVersion|manual=Supervisor|topic=DtSlctrs|display text=date-selection controls}} and a grid that shows statistics for days or timesteps.
|Status=No
}}{{Section
|sectionHeading=Displaying the view
|anchor=DsplVlmVw
|alignment=Vertical
|structuredtext=To display the '''Volumes''' view:

#Select '''Forecast''' from the '''Home''' menu on the toolbar.
#Select '''Scenarios''' from the '''Forecast''' menu on the toolbar.
#Select a scenario from the list in the data pane, and open it by clicking the '''Open''' icon ([[File: WM_851_icon-open.png]]) or by double-clicking it.
#Select the open scenario's name from the '''Forecast''' menu on the toolbar. All open scenarios appear on the menu.
#Select '''Volumes''' from the <'''''selected scenario name'''''> menu on the toolbar.
#In the '''Objects''' tree, select an activity, multi-site activity, site, business unit or enterprise.

The view displays a graph above a table, each containing the same statistics, and controls that set the data display properties for the graph and table.

If you do not see any forecast data, you may need to adjust the '''Period''', '''Granularity''', or '''Date''' controls at the top of the window to reflect those used for the forecast.

{{NoteFormat|The grid displays open hours for multi-site activities that you select in the object tree exactly as it displays them for site activities.|2}}
|Status=No
}}{{Section
|sectionHeading=Setting the data display properties and date range
|anchor=StgDtDspPrpDR
|alignment=Vertical
|structuredtext=Use these controls to customize the data display in the graph and table:

<ul class="square-bullet">
<li>'''Period''' ''drop-down list''—Change the time range for the graph and the grid by selecting '''Year''', '''Month''', or '''Week'''.

{{NoteFormat|Planning Period also appears as a value in the '''Period''' list if the selected site has a configured planning period.}}

If you select '''Week''', you can further adjust each row's time range by selecting <tt>15</tt>, <tt>30</tt>, or <tt>60</tt> (minutes) from the '''Granularity''' drop-down list.</li>
<li>'''Show Statistics''' ''drop-down list''—Specify what data is displayed in the graph and table by selecting from these choices: '''Interaction Volume''', '''AHT''', '''Interaction Volume and AHT'''.</li>
<li>'''Show Columns''' ''check boxes''—Show (or hide) data columns in the table by selecting or clearing the '''Volume''', '''Volume %''', and '''AHT''' check boxes.</li>
<li>Use standard {{Link-SomewhereInThisVersion|manual=Supervisor|topic=DtSlctrs|display text=date-selection controls}} (in the upper right portion of the window) to jump to a different week within the '''Scenario Forecast's''' date range.</li>
</ul>
|Status=No
}}{{Section
|sectionHeading=Reading the data
|anchor=RdgThDta
|alignment=Vertical
|structuredtext=The table provides columns that display the following statistics:
{{{!}}
{{!}}-
{{!}} nowrap=""{{!}}'''Week/Time Step'''
{{!}}Identifies the range of dates or timesteps on this row. (The column's label and contents depend on the date range and granularity that you selected above.)
{{!}}-
{{!}}'''[Days or Dates]'''
{{!}}If you select the '''Month''' date range, each group of columns shows statistics for one full day. If you select the '''Week''' date range, each group of columns indicates one day, the top row shows daily totals, and each lower row shows statistics for one timestep on that date. (Timestep durations depend on the granularity that you selected above.)
{{!}}-
{{!}}'''IV'''
{{!}}Shows the interaction volume forecasted for each day or timestep. You can edit these cells' contents, replacing the displayed values with whole numbers.
{{!}}-
{{!}}'''IV%'''
{{!}}Shows this row's percentage of the day's total interaction volume.
{{!}}-
{{!}}'''AHT'''
{{!}}Shows the average handling time.
{{!}}-
{{!}}'''Weekly Totals'''
{{!}}If you select the '''Month''' date range, these columns show weekly totals, or averages, for the '''IV''', '''IV%''', and '''AHT''' statistics.
{{!}}}

{{NoteFormat|You can copy and paste data between the grid and a spreadsheet. Before doing so, clear the '''Volume %''' check box so the '''IV%''' column is hidden.|2}}

To edit the '''Weekly Totals''': 
If you selected the period '''Year''' or '''Month''', you can click inside the '''Weekly Totals''' cell and edit the value there. Daily values in the same row will automatically adjust their values so that the new '''Weekly Total''' is redistributed according to the original distribution of volume for each day of the week. This is useful if you have a week in which you believe the volume will be increased, but you expect the volume to arrive at about the same rate as in your original forecast, day-over-day.
|Status=No
}}{{Section
|sectionHeading=Toolbar: Modifying and managing scenario data
|anchor=TlbrMdfMngSnDt
|alignment=Vertical
|structuredtext=You can use the following buttons on the toolbar (the same commands also appear on the '''Actions''' menu):
{{{!}}
!Icon
!Name
!Description
{{!}}-
{{!}}[[File: WM_851_icon-publish.png]]
{{!}}'''Publish'''
{{!}}Opens the {{Link-SomewhereInThisVersion|manual=Supervisor|topic=PblshExtrFrcsts|display text=Publish Forecast Wizard}}, where you can publish a forecast scenario directly to the master forecast.
{{!}}-
{{!}}[[File: WM_851_icon-add-activity.png]]
{{!}}'''Add activity'''
{{!}}Opens the {{Link-SomewhereInThisVersion|manual=Supervisor|topic=AddActvWndw}}, where you can add activities to this forecast scenario.
{{!}}-
{{!}}[[File: WM_851_icon-remove-activity.png]]
{{!}}'''Remove activity'''
{{!}}Opens the {{Link-SomewhereInThisVersion|manual=Supervisor|topic=RmvActvWdw}} window, where you can remove activities from this forecast scenario.
{{!}}-
{{!}}[[File: WM_851_icon-save.png]]
{{!}}'''Save'''
{{!}}Saves your changes to this forecast scenario.
{{!}}-
{{!}}[[File: WM_851_icon-build-schedule.png]]
{{!}}'''Build'''
{{!}}Opens the {{Link-SomewhereInThisManual|topic=VlmBldWiz|anchor=top|display text=Volumes Build Wizard}}, which builds volume data for the selected activity.
{{!}}-
{{!}}[[File: WM_851_icon-comments.png]]
{{!}}'''Comments'''
{{!}}Opens the {{Link-SomewhereInThisVersion|manual=Supervisor|topic=AddCmmtFrcst|display text=Comments window}}, where you can enter comments for each day of the forecast.
{{!}}-
{{!}}[[File: WM_851_icon-close.png]]
{{!}}'''Close'''
{{!}}Closes a selected open scenario, prompting you to save any unsaved changes.
{{!}}-
{{!}}{{AnchorDiv|UsMSActvs}}
[[File: WM_851_icon-use-multi-site-activities.png]]
{{!}} nowrap=""{{!}}'''Use multi-site activities'''
{{!}}Controls whether WFM Web's calculation of aggregated information includes multi-site activities. You can select this button only if you first select a multi-site activity, business unit, or enterprise in the '''Objects''' tree. If you set this button to '''On''', WFM retains your last selection—in the current view and for all other views that contain multi-site activities—preventing you from having to click it every time you want to display data for the selected multi-site activity.
{{!}}-
{{!}}[[File: WM_851_icon-split-forecast.png]]
{{!}}'''Split'''
{{!}}Opens the {{Link-SomewhereInThisVersion|manual=Supervisor|topic=VlmSpltWiz}}, which splits interaction volumes from a multi-site activity to site-specific activities.
{{!}}-
{{!}}[[File: WM_851_icon-adjust.png]]
{{!}}'''Adjust'''
{{!}}Opens a {{Link-SomewhereInThisVersion|manual=Supervisor|topic=AdjVlmDlgBx|display text=dialog box}} that enables you to adjust the volume, average handling time (AHT), or both for the '''Scenario Forecast Volumes''' view.
{{!}}}
|Status=No
}}
}}

@@ Line 139: / Line 139: @@
 |anchor=AdjVlmDlgBx
 |alignment=Vertical
-|structuredtext=Use the '''Adjust Volume''' dialog box to adjust the volume, the average handling time (AHT), or both for a selected {{Link-SomewhereInThisManual|topic=FSScnVlmsVw|anchor=top|display text=Scenario Volumes view}}.
+|structuredtext=Use the '''Adjust Volume''' dialog box to adjust the volume, the average handling time (AHT), or both for a selected Scenario Volumes view.
-<ol>
+<ol><li>Click '''Adjust''' [[File:WM_851_icon_forecast_adjust_volumes.png]] on the '''Forecast Volumes''' scenario toolbar, to display the '''Adjust Volumes''' dialog box.</li>
 <li>Click the '''Target''' down arrow and select one of the following:
 <ul>

@@ Line 132: / Line 132: @@
 {{!}}[[File: WM_851_icon-adjust.png]]
 {{!}}'''Adjust'''
-{{!}}Opens a {{Link-SomewhereInThisVersion|manual=Supervisor|topic=AdjVlmDlgBx|display text=dialog box}} that enables you to adjust the volume, average handling time (AHT), or both for the '''Scenario Forecast Volumes''' view.
+{{!}}Opens a {{Link-SomewhereInThisVersion|manual=Supervisor|topic=FSScnVlmsVw|anchor=AdjVlmDlgBx|display text=Adjust Volumes}} dialog that enables you to adjust the volume, average handling time (AHT), or both for the '''Scenario Forecast Volumes''' view.
 {{!}}}
 |Status=No
 }}
 }}

@@ Line 99: / Line 99: @@
 {{!}}[[File: WM_851_icon-add-activity.png]]
 {{!}}'''Add activity'''
-{{!}}Opens the {{Link-SomewhereInThisVersion|manual=Supervisor|topic=AddActvWndw}}, where you can add activities to this forecast scenario.
+{{!}}Opens the {{Link-SomewhereInThisVersion|manual=Supervisor|topic=FSFrcstScnVw|anchor=AddActvWndw|display text=Add Activity}} window, where you can add activities to this forecast scenario.
 {{!}}-
 {{!}}[[File: WM_851_icon-remove-activity.png]]
 {{!}}'''Remove activity'''
-{{!}}Opens the {{Link-SomewhereInThisVersion|manual=Supervisor|topic=RmvActvWdw}} window, where you can remove activities from this forecast scenario.
+{{!}}Opens the {{Link-SomewhereInThisVersion|manual=Supervisor|topic=FSFrcstScnVw|anchor=RmvActvWdw|display text=Remove Activity}} window, where you can remove activities from this forecast scenario.
 {{!}}-
 {{!}}[[File: WM_851_icon-save.png]]
@@ Line 115: / Line 115: @@
 {{!}}[[File: WM_851_icon-comments.png]]
 {{!}}'''Comments'''
-{{!}}Opens the {{Link-SomewhereInThisVersion|manual=Supervisor|topic=AddCmmtFrcst|display text=Comments window}}, where you can enter comments for each day of the forecast.
+{{!}}Opens the {{Link-SomewhereInThisVersion|manual=Supervisor|topic=FSFrcstScnVw|anchor=AddCmmtFrcst|display text=Comments window}}, where you can enter comments for each day of the forecast.
 {{!}}-
 {{!}}[[File: WM_851_icon-close.png]]

@@ Line 5: / Line 5: @@
 |Context=Build or edit the selected forecast scenario's interaction volumes and average handle times.
 |ComingSoon=No
-|Platform=GenesysEngage-onpremises
+|Platform=GenesysEngage-cloud
 |Role=Supervisor
 |Application=Workforce Management

PEC-WFM/Current/Supervisor/FSScnVlmsVw - Revision history

Mhachey: Published

Mhachey: Published

Mhachey: Published

WikiSysop: Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

Bgrenon: Published

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"