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WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

2020-07-25T02:36:13Z

Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"

2020-07-15T11:50:35Z

Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

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2020-06-08T15:29:23Z

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{{Article
|Standalone=No
|DisplayName=Forecast Scenarios View
|TocName=Forecast Scenarios View
|Context=Use this view to open and manage forecast scenarios created by you and others (if shared).
|ComingSoon=No
|Platform=PureEngage
|Role=Supervisor
|Application=Workforce Management
|Section={{Section
|alignment=Vertical
|structuredtext=At the top of the '''Scenarios''' view you'll find the '''Actions''' toolbar. See the toolbar image here and the {{Link-SomewhereInThisManual|topic=FSFrcstScnVw|anchor=TlbrMngScn|display text=button descriptions}} below.

[[File: WM_851_toolbar-master-forecast-scenarios.png]]

This view enables you to delete forecast scenarios, publish data from a scenario to the {{Link-SomewhereInThisVersion|manual=Supervisor|topic=MstrFrcstVws}}, and extract data from the Master Forecast to a scenario.
|Status=No
}}{{Section
|sectionHeading=Displaying the view
|anchor=DsplyScnVw
|alignment=Vertical
|structuredtext=#Select '''Forecast''' from the '''Home''' menu on the toolbar.
#Select '''Scenarios''' from the '''Forecast''' menu.

===Selecting Objects===
When the '''Scenarios''' view is active, the '''Objects''' tree displays existing forecast scenarios in a hierarchical list. The '''All Scenarios''' node expands to display the following options:

{{{!}}
{{!}}-
{{!}}'''My Scenarios'''
{{!}}Displays scenarios that you have created.
{{!}}-
{{!}} nowrap=""{{!}}'''Shared Scenarios'''
{{!}}Displays shared scenarios created by other users.
{{!}}-
{{!}}'''Other Scenarios'''
{{!}}Displays unshared scenarios created by other users. Visible only if you have the appropriate access rights. See the {{Link-SomewhereInThisManual|topic=FrcstRlP|anchor=top|display text=Forecast role privileges}}
{{!}}-
{{!}}}

You can select '''All Scenarios''' or a lower-level option. Your selection retrieves matching scenarios and inserts them into the {{Link-SomewhereInThisManual|topic=FSFrcstScnVw|anchor=RdgScnTbl|display text=Scenarios table}}.
|Status=No
}}{{Section
|sectionHeading=Reading the Scenarios table
|anchor=RdgScnTbl
|alignment=Vertical
|structuredtext=The '''Scenarios''' table appears at the upper right. Its rows display scenarios that match your selection in the '''Objects''' tree. The columns (sortable by clicking the header) display the following information for each scenario:

{{{!}}
{{!}}-
{{!}}'''Name'''
{{!}}The scenario's name.
{{!}}-
{{!}}'''Start date''', '''End date'''
{{!}}The start and end dates for the forecast in this scenario.
{{!}}-
{{!}}'''Owner'''
{{!}}The name of the user who created the scenario.
{{!}}-
{{!}}'''Shared'''
{{!}}A check mark indicates a shared scenario; an open box indicates one that is not shared.
{{!}}-
{{!}}'''Comments'''
{{!}}Remarks entered by a user who created or edited the scenario.
{{!}}}

*Click a row in the Scenarios table to populate the {{Link-SomewhereInThisManual|topic=FSFrcstScnVw|anchor=ScnPrpDtaTb|display text=Scenario Properties pane}} with the scenario's details.
|Status=No
}}{{Section
|sectionHeading=Editing scenarios
|anchor=EdgScn
|alignment=Vertical
|structuredtext=To edit a scenario:

*Click its row in the '''Scenarios''' table and then click {{Link-SomewhereInThisManual|topic=FSFrcstScnVw|anchor=OpnScn|display text=Open}} on the '''Actions''' toolbar or select '''Open''' from the '''Actions''' menu.
*As an alternative, double-click a scenario.

The controls described below are available if you own, or have access rights to, the scenario.
|Status=No
}}{{Section
|sectionHeading=Toolbar: Managing scenarios
|anchor=TlbrMngScn
|alignment=Vertical
|structuredtext=You can use the following buttons on the toolbar (the same options appear in the '''Actions''' menu):

{{{!}}
!Icon
!Name
!Description
{{!}}-
{{!}}[[File: WM_851_icon-new.png]]
{{!}}'''New'''
{{!}}Opens the {{Link-SomewhereInThisVersion|manual=Supervisor|topic=NwFrcstWz}}.
{{!}}-
{{!}}[[File: WM_851_rotating_pattern_copy.png]]
{{!}}'''Create Based On...'''
{{!}}Opens the {{Link-SomewhereInThisVersion|manual=Supervisor|topic=NwFrcstWz}}, with the currently selected forecast as the default value in the '''Based On''' field.
{{!}}-
{{!}}[[File: WM_851_icon-open.png]]
{{!}}{{AnchorDiv|OpnScn}}
'''Open'''
{{!}}Opens the selected scenario from the '''Scenarios''' table.
{{!}}-
{{!}}[[File: WM_851_icon-close.png]]
{{!}}{{AnchorDiv|ClsdScn}}
'''Close'''
{{!}}Closes the selected scenario (and prompts you to save unsaved data).
{{!}}-
{{!}}[[File: WM_851_icon-publish.png]]
{{!}}'''Publish'''
{{!}}Opens the {{Link-SomewhereInThisVersion|manual=Supervisor|topic=PblshExtrFrcsts|display text=Publish Forecast Wizard}} for transferring forecast information between the selected scenario and the Master Forecast.
{{!}}-
{{!}}[[File: WM_851_icon-delete.png]]
{{!}}'''Delete'''
{{!}}Deletes the selected scenario.
{{!}}-
{{!}}[[File: WM_851_icon-mark-as-shared.png]] [[File: WM_851_icon-mark-as-not-shared.png]]
{{!}} nowrap=""{{!}}'''Mark as Shared''',<br> '''Mark as Not Shared'''
{{!}}Changes the sharing status of the selected scenario.
{{!}}-
{{!}}[[File: WM_851_icon-sort.png]]
{{!}}'''Sort'''
{{!}}Opens the {{Link-SomewhereInThisManual|topic=SrtgDlgBx|anchor=top|display text=Sorting dialog box}}, which allows sorting by name, owner, sharing, time of creation, time of last modification, scenario start date, or scenario end date. You can sort in ascending or descending order.
{{!}}}
|Status=No
}}{{Section
|sectionHeading=Scenario properties: Data tab
|anchor=ScnPrpDtaTb
|alignment=Vertical
|structuredtext=In the '''Scenario Properties''' pane at the lower right, click the Data tab to display the following controls:

{{{!}}
{{!}}-
{{!}}'''Name'''
{{!}}Enables you to edit the scenario's name.
{{!}}-
{{!}}'''Start date''', '''End date'''
{{!}}Displays the scenario's start and end dates.
{{!}}-
{{!}}'''Owner'''
{{!}}Displays the name of the scenario's creator.
{{!}}-
{{!}}'''Created''', '''Modified'''
{{!}}Displays the scenario's original creation date and last modification date.
{{!}}-
{{!}}'''Shared'''
{{!}}A check mark indicates a shared scenario; an open box indicates one that is not shared.
{{!}}-
{{!}}'''Comments'''
{{!}}Enables you to enter or edit comments about the scenario.
{{!}}-
{{!}}'''Save'''
{{!}}Click this button to save your changes to the scenario's name and/or comments.
{{!}}-
{{!}}'''Cancel'''
{{!}}Click this button to cancel changes, restoring the scenario's previous name and/or comments.
{{!}}}
|Status=No
}}{{Section
|sectionHeading=Scenario properties: Statuses tab
|anchor=ScnPrpStsTb
|alignment=Vertical
|structuredtext=Click the '''Statuses''' tab (in the '''Scenario Properties''' pane at the lower right) to display a table with the following information:

{{{!}}
{{!}}-
{{!}}'''Activity'''
{{!}}Lists each activity in the scenario, preceded by its site or Business Unit.
{{!}}-
{{!}}'''Volumes'''
{{!}}A check mark indicates that interaction volume was built for this activity.
{{!}}-
{{!}}'''AHT'''
{{!}}A check mark indicates that average handle time was built for this activity.
{{!}}-
{{!}}'''Calc. staff'''
{{!}}A check mark indicates that calculated staffing was built for this activity.
{{!}}-
{{!}}'''Req. staff'''
{{!}}A check mark indicates that required staffing was built for this activity.
{{!}}}
|Status=No
}}
}}

@@ Line 119: / Line 119: @@
 {{!}}[[File: WM_851_icon-sort.png]]
 {{!}}'''Sort'''
-{{!}}Opens the {{Link-SomewhereInThisManual|topic=SrtgDlgBx|anchor=top|display text=Sorting dialog box}}, which allows sorting by name, owner, sharing, time of creation, time of last modification, scenario start date, or scenario end date.  You can sort in ascending or descending order.
+{{!}}Opens the {{Link-SomewhereInThisVersion|manual=Supervisor|topic=ScnWklyVw|anchor=SrtgDlgBx|display text=Sorting dialog}}, which allows sorting by name, owner, sharing, time of creation, time of last modification, scenario start date, or scenario end date.  You can sort in ascending or descending order.
 {{!}}}
 |Status=No

@@ Line 35: / Line 35: @@
 {{!}}-
 {{!}}'''Other Scenarios'''
-{{!}}Displays unshared scenarios created by other users. Visible only if you have the appropriate access rights. See the {{Link-SomewhereInThisManual|topic=FrcstRlP|anchor=top|display text=Forecast role privileges}}
+{{!}}Displays unshared scenarios created by other users. Visible only if you have the appropriate access rights. See the {{Link-SomewhereInThisVersion|manual=Supervisor|topic=RolPrvlgsOvrw|anchor=FrcstRlP|display text=Forecast role privileges}}
 {{!}}-
 {{!}}}

@@ Line 5: / Line 5: @@
 |Context=Use this view to open and manage forecast scenarios created by you and others (if shared).
 |ComingSoon=No
-|Platform=GenesysEngage-onpremises
+|Platform=GenesysEngage-cloud
 |Role=Supervisor
 |Application=Workforce Management

PEC-WFM/Current/Supervisor/FSFrcstScnVw - Revision history

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WikiSysop: Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

Bgrenon: Published

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"