PEC-WFM/Current/Supervisor/DltMltpWzd - Revision history

Mhachey: Published

2020-09-02T14:31:08Z

Published

Mhachey: Published

2020-08-13T22:17:27Z

Published

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WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

2020-07-25T02:36:28Z

Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"

2020-07-15T11:49:03Z

Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

Bgrenon: Published

2020-06-08T15:29:47Z

Published

New page

{{ArticleUnstructured
|Platform=PureEngage
|DisplayName=Delete Multiple Wizard
|TocName=Delete Multiple Wizard
|Tags=
|Dimension=
|Context=
}}

__NOTOC__

Use the '''Delete Multiple''' function to remove one or more items from one or more agents' schedules at once. You can use the '''Delete Multiple Wizard''' (DMW) to delete items from either schedule scenarios or the '''Master Schedule'''.

To use the '''Delete Multiple Wizard''':
<ol>
<li>From the '''Agent-Extended''', '''Intra-Day''', or '''Weekly''' view's '''Actions''' toolbar or '''Actions''' menu, select '''Delete Multiple'''.<br> If you have unsaved changes, WFM Web prompts you to save them before proceeding.</li>
<li>Select activities from the '''Delete Multiple Wizard's''' screen {{Link-SomewhereInThisManual|topic=DMWSltActvScrn|anchor=top|display text='''Select Activities'''}}.</li>
<li>Select agents from the '''Delete Multiple Wizard's''' screen {{Link-SomewhereInThisManual|topic=DMWSltAgntsScrn|anchor=top|display text='''Select Agents'''}}.

{{NoteFormat|Agents without skills are not displayed in the '''Select Agents''' screen.|2}}</li>
<li>Select the agents whose schedules you are editing.

{{NoteFormat|If you are deleting items from the '''Master Schedule''' and you have the '''Approve Changes''' security permission, you can select the '''Auto-Commit deleted items''' check box to have your items immediately deleted from the '''Master Schedule'''. If you do not have the necessary security permission, this check box is cleared and disabled. In that case, any deletions that you make are pending, and they must be reviewed and approved before they can take effect in the '''Master Schedule'''.

If you are deleting items from a schedule scenario, you have the option to select the '''Auto-Commit deleted items''' check box. If selected, then your deletions are committed to your schedule scenario. If not selected, then your deletions go into a '''Pending''' state. They can be committed or rolled back by you using the {{Link-SomewhereInThisManual|topic=CmmtRBMltpWiz|anchor=top|display text=Commit/Rollback Multiple wizard}}. Pending changes in a schedule scenario are not transferred to the '''Master Schedule''' when the scenario is published.}}</li>
<li>Click '''Next'''.</li>
<li>Select the dates from which to delete items in the {{Link-SomewhereInThisManual|topic=DMWSltDtsScrn|anchor=top|display text='''Select Dates''' screen}}, then click '''Next'''.

{{NoteFormat|Any item that overlaps the dates and times selected will be deleted, even if it overlaps by as little as a minute.|3}}</li>

<li>In the {{Link-SomewhereInThisManual|topic=DMWSltStTypScrn|anchor=top|display text='''Select State Types''' screen}}, select one or more states. Then click '''Next'''.</li>
<li>Fill in the {{Link-SomewhereInThisManual|topic=DMWSltBrksScrn|anchor=top|display text='''Select Breaks'''}}, {{Link-SomewhereInThisManual|topic=DMWSltMlsScrn|anchor=top|display text='''Select Meals'''}}, {{Link-SomewhereInThisManual|topic=DMWSltExcpScrn|anchor=top|display text='''Select Exceptions'''}}, {{Link-SomewhereInThisManual|topic=DMWSltTmOffsScrn|anchor=top|display text='''Select Time Offs'''}} or {{Link-SomewhereInThisManual|topic=DMWSltMfkdTmScrn|anchor=top|display text='''Select Marked Times'''}} screen that appears next. Then click '''Finish'''.</li>
</ol>

The view reappears. If '''Auto-Commit''' was on, your changes are committed to the schedule. If not, the changes are in a '''Pending''' mode.

@@ Line 67: / Line 67: @@
 #Select the date or dates from which you want to delete the schedule items.
-#;The calendar works as described in {{Link-SomewhereInThisManual|topic=CalItms|anchor=HwToCldr|display text=How to Use the Calendar}}. If you are deleting from a schedule scenario, you cannot select dates that fall outside of the scenario's date range.
+#;The calendar works as described in {{Link-SomewhereInThisVersion|manual=Supervisor|topic=CalendarMdl|anchor=HwToCldr|display text=How to use the Calendar}}. If you are deleting from a schedule scenario, you cannot select dates that fall outside of the scenario's date range.
 #Click '''Next'''.
 #;The {{Link-SomewhereInThisVersion|manual=Supervisor|topic=DltMltpWzd|anchor=DMWSltStTypScrn|display text=Select State Type}} screen appears.

@@ Line 1: / Line 1: @@
 {{ArticleUnstructured
-|Platform=GenesysEngage-onpremises
+|Platform=GenesysEngage-cloud
 |DisplayName=Delete Multiple Wizard
 |TocName=Delete Multiple Wizard

PEC-WFM/Current/Supervisor/DltMltpWzd - Revision history

Mhachey: Published

Mhachey: Published

WikiSysop: Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

Bgrenon: Published

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"