PEC-WFM/Current/Supervisor/CfgtnRprts - Revision history

Mhachey: Published

2020-10-09T14:28:07Z

Published

Mhachey: Published

2020-09-12T18:38:37Z

Published

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

2020-07-25T02:37:28Z

Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"

2020-07-15T11:49:35Z

Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

Bgrenon: Published

2020-06-08T15:23:32Z

Published

New page

{{Article
|Standalone=No
|DisplayName=Configuration Reports
|TocName=Configuration Reports
|Platform=PureEngage
|ComingSoon=No
|Context=Use the Configuration reports to summarize the configuration settings for the Activities and Shared Transport objects.
|Section={{Section
|Standalone=No
|ComingSoon=No
|alignment=Vertical
|structuredtext=The Configuration reports are:

*{{Link-SomewhereInThisManual|topic=ActvtyPrptRprt|anchor=top|display text=Activity Properties Report}}.
*{{Link-SomewhereInThisManual|topic=ShrdTrnsptRprt|anchor=top|display text=Shared Transport Report}}.

To create a report, click that report's link (above) and follow the steps.

For a complete list of WFM reports, see the {{Link-SomewhereInThisManual|topic=RptsLst|anchor=top|display text=Reports List}}.
|Status=No
}}{{Section
|sectionHeading=Security restrictions
|Standalone=No
|ComingSoon=No
|alignment=Vertical
|structuredtext=You can view and print reports only for those sites for which you have security access.
|anchor=ReportSecurityRestrictions
|Status=No
}}{{Section
|sectionHeading=Date restrictions
|Standalone=No
|ComingSoon=No
|alignment=Vertical
|structuredtext=For reports whose wizard includes a '''Date Range''' screen:

*If you select weekly or monthly granularity, the '''Start Date''' and '''End Date''' selectors may be constrained to particular days (to the week's start and end days, or to the selected month's first and last days).
*If you enter dates that do not match these constraints and click '''Next''', an error message alerts you to change your selection.
*If you select intra-day granularity, the '''End Date''' selector is disabled.
|anchor=DateRestrictions
|Status=No
}}
}}

@@ Line 37: / Line 37: @@
 |anchor=CfgCfgRprt
 |alignment=Vertical
-|structuredtext=To configure the Activity Properties Report:
+|structuredtext=To configure the report:
 #On the '''Reports''' tab, select '''Configuration Reports''' from the Views menu.
@@ Line 69: / Line 69: @@
 {{!}}-
 {{!}}'''Minimum Staffing'''
-{{!}}The minimum staffing levels configured for each activity. Minimum Staffing Level can be shown as a percentage or shown as number of agents (see {{Link-SomewhereInThisManual|topic=ActPrps|anchor=MnmStfgLvl|display text=Activity Properties}}). If the '''Minimum Staffing Level''' parameter is configured as percentage, then the value is shown as a percentage; For example, 20%. If set as agents, then this value is shown as a number; For example, 20.
+{{!}}The minimum staffing levels configured for each activity. Minimum Staffing Level can be shown as a percentage or shown as number of agents (see {{Link-SomewhereInThisVersion|manual=Supervisor|topic=CfgActvs|anchor=MnmStfgLvl|display text=Activity properties}}). If the '''Minimum Staffing Level''' parameter is configured as percentage, then the value is shown as a percentage; For example, 20%. If set as agents, then this value is shown as a number; For example, 20.
 {{!}}-
 {{!}}'''Skills (Min-Max Levels)'''

@@ Line 3: / Line 3: @@
 |DisplayName=Configuration Reports
 |TocName=Configuration Reports
 |Platform=GenesysEngage-cloud
 |Section={{Section
 |alignment=Vertical
 |structuredtext=The Configuration reports are:
-*{{Link-SomewhereInThisManual|topic=ActvtyPrptRprt|anchor=top|display text=Activity Properties Report}}.
+*{{Link-SomewhereInThisVersion|manual=Supervisor|topic=CfgtnRprts|anchor=ActvtyPrptRprt|display text=Activity Properties Report}}
-*{{Link-SomewhereInThisManual|topic=ShrdTrnsptRprt|anchor=top|display text=Shared Transport Report}}.
+*{{Link-SomewhereInThisVersion|manual=Supervisor|topic=CfgtnRprts|anchor=ShrdTrnsptRprt|display text=Shared Transport Report}}
 To create a report, click that report's link (above) and follow the steps.
@@ Line 20: / Line 18: @@
 |Status=No
 }}{{Section
-|sectionHeading=Security restrictions
+|sectionHeading=Restrictions
-|Standalone=No
+|anchor=Rstrctns
 |alignment=Vertical
-|structuredtext=You can view and print reports only for those sites for which you have security access.
+|structuredtext=There are some restrictions when working with reports.
-|anchor=ReportSecurityRestrictions
 |Status=No
 }}{{Section
-|sectionHeading=Date restrictions
+|sectionHeading=Configuring the report
-|Standalone=No
+|anchor=CfgCfgRprt
 |alignment=Vertical
-|structuredtext=For reports whose wizard includes a '''Date Range''' screen:
+|structuredtext=To configure the Activity Properties Report:
-*If you select weekly or monthly granularity, the '''Start Date''' and '''End Date''' selectors may be constrained to particular days (to the week's start and end days, or to the selected month's first and last days).
+#On the '''Reports''' tab, select '''Configuration Reports''' from the Views menu.
-*If you enter dates that do not match these constraints and click '''Next''', an error message alerts you to change your selection.
+#From the list on the Objects pane select the report you want to configure.
-*If you select intra-day granularity, the '''End Date''' selector is disabled.
+#;The Reports Wizard's first screen, '''Header''', appears.
-|anchor=DateRestrictions
+#To print a header on the report, select '''Show Header''' and type your header text into the text box.
 |Status=No
 }}
 }}

@@ Line 3: / Line 3: @@
 |DisplayName=Configuration Reports
 |TocName=Configuration Reports
-|Platform=PureEngage
+|Platform=GenesysEngage-onpremises
 |ComingSoon=No
 |Context=Use the Configuration reports to summarize the configuration settings for the Activities and Shared Transport objects.

PEC-WFM/Current/Supervisor/CfgtnRprts - Revision history

Mhachey: Published

Mhachey: Published

WikiSysop: Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

Bgrenon: Published

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"