PEC-WFM/Current/Supervisor/CfgtnMdl - Revision history

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

2020-07-25T02:36:00Z

Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"

2020-07-15T11:50:24Z

Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

Bgrenon: Published

2020-06-08T15:29:47Z

Published

New page

{{ArticleUnstructured
|PageType=
|DisplayName=Configuration
|Platform=PureEngage
|TocName=Configuration
|Context=This topic list the views available in the Configuration module.
|Application=Workforce Management
|Role=Supervisor
}}
Within the '''Configuration''' views (click the links below) you can configure various WFM objects and functionality:

*Configure WFM to send email {{Link-SomewhereInThisManual|topic=Ntfctns|anchor=top|display text=notifications}} when the following types of events occur: Schedule modifications (agent notifications), changes in the status of schedule trade requests (user and agent notifications), and changes in the status of time-off requests (user and agent notifications).
*Configure the {{Link-SomewhereInThisManual|topic=Colors|anchor=top|display text=colors}} that WFM uses in the Schedule views. You can configure default values for these schedule items: work, days off, meals, breaks, activity sets, exceptions, time off, and marked time. You can also configure specific colors, by site, for different types of activity sets, exceptions, time off, and marked time.
*View, create, update, delete, and manage {{Link-SomewhereInThisManual|topic=ShrdTrsp|anchor=top|display text=shared transport}}.
*Also, configure:
**{{Link-SomewhereInThisManual|topic=CfgAgts|anchor=top|display text=Agent}} properties, activities, time off, time-off bonuses, and assign time-off rules, time-off types, contracts or rotating patterns to them.
**Business units and sites in the {{Link-SomewhereInThisManual|topic=CfgOrg|anchor=top|display text=organization}}.
**{{Link-SomewhereInThisManual|topic=TOBdgPrds|anchor=top|display text=Time-off bidding periods}}.
**{{Link-SomewhereInThisManual|topic=SchStGrps|anchor=top|display text=Schedule state groups}} and adherence rules.
**{{Link-SomewhereInThisManual|topic=CfgActvs|anchor=top|display text=Activities}}.
**{{Link-SomewhereInThisManual|topic=CfgUsrs|anchor=top|display text=Users}} (supervisors and others who are not agents)
**{{Link-SomewhereInThisManual|topic=CfgRols|anchor=top|display text=Roles}} (security roles and privileges).

@@ Line 2: / Line 2: @@
 |PageType=
 |DisplayName=Configuration
-|Platform=GenesysEngage-onpremises
+|Platform=GenesysEngage-cloud
 |TocName=Configuration
 |Context=This topic list the views available in the Configuration module.

PEC-WFM/Current/Supervisor/CfgtnMdl - Revision history

WikiSysop: Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

Bgrenon: Published

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"