PEC-WFM/Current/Supervisor/CalendarMdl - Revision history

Mhachey: Published

2020-09-02T20:27:28Z

Published

Mhachey: Published

2020-09-02T19:49:12Z

Published

Mhachey: Published

2020-08-27T18:51:02Z

Published

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WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

2020-07-25T02:35:59Z

Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"

2020-07-15T11:49:35Z

Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

Bgrenon: Published

2020-06-08T15:29:39Z

Published

New page

{{ArticleUnstructured
|Platform=PureEngage
|DisplayName=Calendar
|TocName=Calendar
|Tags=
|Dimension=
|Application=Workforce Management
|Role=Supervisor
|Context=This topic describes the Calendar module.
}}

The '''Calendar''' module contains two sub-modules:
*Select {{Link-SomewhereInThisManual|topic=CalItms|anchor=top|display text=Calendar items}} to:
**Add availability, days off, exceptions, shifts, time off, and working hours.
**Edit agent exceptions, preferences, and time off.
**Review rotating patterns.
**Change the time zone to view Calendar items' times in the selected by user time zone.
*Select {{Link-SomewhereInThisManual|topic=CalTOLmts|anchor=top|display text=Time-Off Limits}} to set time-off limits.

@@ Line 86: / Line 86: @@
 {{!}}-
 {{!}}{{AnchorDiv|StsRqstd}}'''Status requested'''
-{{!}}Displays the status of a Calendar item for a period that has not yet been included in a schedule, as set by the user: Granted, Declined, or Preferred.<br />See {{Link-SomewhereInThisManual|topic=ChgPrfSts|anchor=top|display text=Change Preference Status}} for an explanation of the statuses. See {{Link-SomewhereInThisManual|topic=ChgPrfSts|anchor=RqstVsActl|display text=Requested Status vs. Actual Status}} for an explanation of the status that appears in the status requested and Status actual columns.
+{{!}}Displays the status of a Calendar item for a period that has not yet been included in a schedule, as set by the user: Granted, Declined, or Preferred.<br />See {{Link-SomewhereInThisVersion|manual=Supervisor|topic=FltrDiag|anchor=ChgPrfSts|display text=Changing preference statuses}} for an explanation of the statuses. See {{Link-SomewhereInThisVersion|manual=Supervisor|topic=FltrDiag|anchor=RqstVsActl|display text=Requested status vs. actual status}} for an explanation of the status that appears in the status requested and Status actual columns.
 {{!}}-
 {{!}}{{AnchorDiv|StsActl}}'''Status actual'''
-{{!}}Displays the status of the Calendar item as resolved by Workforce Manager: '''Granted''', '''Declined''', '''Preferred''', '''Scheduled''', or '''Not Scheduled'''.<br />See {{Link-SomewhereInThisManual|topic=ChgPrfSts|anchor=top|display text=Change Preference Status}} for an explanation of the statuses. See {{Link-SomewhereInThisManual|topic=ChgPrfSts|anchor=RqstVsActl|display text=Requested Status vs. Actual Status}} for an explanation of the status that appears in the status requested and Status actual columns.
+{{!}}Displays the status of the Calendar item as resolved by Workforce Manager: '''Granted''', '''Declined''', '''Preferred''', '''Scheduled''', or '''Not Scheduled'''.<br />See {{Link-SomewhereInThisVersion|manual=Supervisor|topic=FltrDiag|anchor=ChgPrfSts|display text=Changing preference statuses}} for an explanation of the statuses. See {{Link-SomewhereInThisVersion|manual=Supervisor|topic=FltrDiag|anchor=RqstVsActl|display text=Requested status vs. actual status}} for an explanation of the status that appears in the status requested and Status actual columns.
 {{!}}-
 {{!}}'''Reason'''

@@ Line 31: / Line 31: @@
 The {{Link-SomewhereInThisVersion|manual=Supervisor|topic=CalendarMdl|anchor=TlbrBtns|display text=toolbar buttons}} are across the top of the window and the {{Link-SomewhereInThisVersion|manual=Supervisor|topic=CalendarMdl|anchor=ActnBtns|display text=action buttons}} are across the bottom of the window. The {{Link-SomewhereInThisVersion|manual=Supervisor|topic=CalendarMdl|anchor=ObjtsPn|display text=Agents and Activities}} trees are at the top of the '''Objects''' pane.
 Use the '''Calendar Items''' view to add and edit the following:
@@ Line 91: / Line 92: @@
 {{!}}-
 {{!}}'''Reason'''
-{{!}}Explains why WFM has set an item's actual status to '''Declined'''. You can display/hide this column by using the {{Link-SomewhereInThisManual|topic=OptnDiag|anchor=top|display text=Options dialog box}}.
+{{!}}Explains why WFM has set an item's actual status to '''Declined'''. You can display/hide this column by using the {{Link-SomewhereInThisVersion|manual=Supervisor|topic=FltrDiag|anchor=OptnDiag|display text=Options dialog}}.
 {{!}}-
 {{!}}'''Comments/Memo'''
-{{!}}Displays any comments or additional information associated with the Calendar item, including ones that might have been entered by agents when requesting the item using WFM Web for Agents. You can display/hide this column by using the {{Link-SomewhereInThisManual|topic=OptnDiag|anchor=top|display text=Options dialog box}}. This column is not sortable.
+{{!}}Displays any comments or additional information associated with the Calendar item, including ones that might have been entered by agents when requesting the item using WFM Web for Agents. You can display/hide this column by using the {{Link-SomewhereInThisVersion|manual=Supervisor|topic=FltrDiag|anchor=OptnDiag|display text=Options dialog}}. This column is not sortable.
 {{!}}-
 {{!}}'''Paid Hours'''
-{{!}}Displays the number of paid hours for the calendar item. You can display or hide this column by using the {{Link-SomewhereInThisManual|topic=OptnDiag|anchor=top|display text=Options dialog box}}.
+{{!}}Displays the number of paid hours for the calendar item. You can display or hide this column by using the {{Link-SomewhereInThisVersion|manual=Supervisor|topic=FltrDiag|anchor=OptnDiag|display text=Options dialog}}.
 {{!}}}
 |Status=No
@@ Line 120: / Line 121: @@
 {{!}}{{AnchorDiv|OptnsBtn}}
   [[File: WM_851_icon-options.png]]
-{{!}}{{Link-SomewhereInThisVersion|manual=Supervisor|topic=OptnDiag|display text=Options}}
+{{!}}{{Link-SomewhereInThisVersion|manual=Supervisor|topic=FltrDiag|anchor=OptnDiag|display text=Options}}
 {{!}}Select whether to include these columns in the table: Team, Reason, Comments, Paid Hours, Hire Date, Submitted.
 {{!}}-
@@ Line 157: / Line 158: @@
 {{!}}}
 ===Time zone===
 Select the time zone for this instance of WFM by using the drop-down list that appears below the toolbar buttons and above the calendars. The following choices appear in the list:

@@ Line 1: / Line 1: @@
 {{ArticleUnstructured
-|Platform=GenesysEngage-onpremises
+|Platform=GenesysEngage-cloud
 |DisplayName=Calendar
 |TocName=Calendar

PEC-WFM/Current/Supervisor/CalendarMdl - Revision history

Mhachey: Published

Mhachey: Published

Mhachey: Published

WikiSysop: Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

Bgrenon: Published

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"