PEC-WFM/Current/Supervisor/AvlPttrns - Revision history

Mhachey: Published

2020-09-20T11:00:44Z

Published

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

2020-07-25T02:36:04Z

Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"

2020-07-15T11:49:07Z

Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

Bgrenon: Published

2020-06-08T15:29:24Z

Published

New page

{{Article
|Standalone=No
|DisplayName=Availability Patterns
|Application=Workforce Management
|Role=Supervisor
|TocName=Availability Patterns
|Platform=PureEngage
|ComingSoon=No
|Context=Use Availability Patterns to define the default settings for the days and hours that contracts can be scheduled.
|Section={{Section
|Standalone=No
|ComingSoon=No
|alignment=Vertical
|structuredtext=Use the '''Contract Availability''' pane when you {{Link-SomewhereInThisManual|topic=CntrPn|anchor=CrtgNewCntrct|display text=creating a new contract}} or when you are editing an existing contract.

To view the '''Availability Pattern''' pane for an existing contract:

#Select '''Policies > Contracts'''.
#Select an existing site in the '''Objects''' pane.
#Select an existing contract in the '''Contracts''' pane.
#In the right-side pane, select '''Availability Pattern'''.

Use the '''Availability Pattern''' pane to define the days and hours that each contract can be scheduled.

You can schedule a contract only within the parameters that are set here, but you can change these hours at any time.

{{NoteFormat|Availability Pattern settings are not the same as Availability Preferences settings that you configured in the Calendar. Availability preferences that are requested in the Calendar apply to single agents, as do the daily availabilities that the preferences are based upon. The '''Contract > Availability Pattern''' tab sets the default daily availability for the entire contract type.}}

===Overnight availability on the last day of a contract===
The availability of the contract on the last day is not cut off at 24:00 hours, but allows overnight shifts.
|Status=No
}}{{Section
|sectionHeading=Defining the Availability Pattern hours
|Standalone=No
|ComingSoon=No
|alignment=Vertical
|structuredtext=To define Availability Pattern hours:
<ol>
<li>Enter the start time and end time, in hours and minutes, that this contract must be available for work for each day of the week.</li>
<li>If the availability extends past midnight, select the '''Next Day''' check box. The maximum availability duration is 36 hours, which can occur only when the shift start time is midnight. If you use a different shift start time, you must adjust the end time to ensure that it does not violate the 36-hour maximum. For example, if the shift start time is 1:00 AM, the maximum duration is 36 hours minus the number of hours between midnight and the start time. In this case, you must set the end time to 12:00 PM, so that the maximum duration is 35 hours. This rule—that the duration that is set by the start time and end time must be less than or equal to 36 hours—applies to each 15–minute timestep. So, if your shift start time is 8:30 AM, the maximum duration is 36 – 8.5 = 27.5 hours. Therefore, the latest end time that you can enter by using this example is 12:00 PM. The duration must be greater than or equal to the '''Minimum Daily Working Hours'''.</li>
<li> Click '''Apply'''.</li>
</ol>
|anchor=DefiningAvailability-PatternHours
|Status=No
}}{{Section
|sectionHeading=Editing Availability Patterns
|Standalone=No
|ComingSoon=No
|alignment=Vertical
|structuredtext=To modify Availability Patterns:

*Select the contract, and redefine the hours on the '''Availability Pattern''' pane.

{{NoteFormat|If you make changes that do not pass validation, the '''Review Validation Messages''' pane is displayed, which includes a list of error and warning messages. For more information about these messages, see {{Link-SomewhereInThisManual|topic=CntrRwVldMsg|anchor=top|display text=Review Validation Messages}}.}}
|anchor=EditingAvailabilityPatterns
|Status=No
}}{{Section
|sectionHeading=Copying and pasting Availability Patterns
|Standalone=No
|ComingSoon=No
|alignment=Vertical
|structuredtext=To copy and paste Availability Patterns:

#In the '''Availability Patterns''' pane, click '''Copy''' [[File: WM_851_icon_copy.png]] for the week day you want to copy.
#Navigate to the weekday to which you want paste the weekday, and click '''Paste''' [[File: WM_851_icon_paste.png]] . The '''Start''' and '''End time''' are copied to the selected week day.
|anchor=CopyingandPastingAvailabilityPatterns
|Status=No
}}
}}

@@ Line 2: / Line 2: @@
 |Standalone=No
 |DisplayName=Availability Patterns
 |TocName=Availability Patterns
 |Platform=GenesysEngage-cloud
-|ComingSoon=No
+|Role=Supervisor
-|Context=Use Availability Patterns to define the default settings for the days and hours that contracts can be scheduled.
+|Application=Workforce Management
 |Section={{Section
 |alignment=Vertical
-|structuredtext=Use the '''Contract Availability''' pane when you {{Link-SomewhereInThisManual|topic=CntrPn|anchor=CrtgNewCntrct|display text=creating a new contract}} or when you are editing an existing contract.
+|structuredtext=Use the '''Contract Availability''' pane when you {{Link-SomewhereInThisVersion|manual=Supervisor|topic=Cntrcts|anchor=CrtNwCntrct|display text=create a new contract}} or when you are editing an existing contract.
 To view the '''Availability Pattern''' pane for an existing contract:
@@ Line 32: / Line 30: @@
 }}{{Section
 |sectionHeading=Defining the Availability Pattern hours
-|Standalone=No
+|anchor=DefiningAvailability-PatternHours
 |alignment=Vertical
 |structuredtext=To define Availability Pattern hours:
@@ Line 41: / Line 38: @@
 <li> Click '''Apply'''.</li>
 </ol>
 |Status=No
 }}{{Section
 |sectionHeading=Editing Availability Patterns
-|Standalone=No
+|anchor=EditingAvailabilityPatterns
 |alignment=Vertical
 |structuredtext=To modify Availability Patterns:
@@ Line 52: / Line 47: @@
 *Select the contract, and redefine the hours on the '''Availability Pattern''' pane.
-{{NoteFormat|If you make changes that do not pass validation, the '''Review Validation Messages''' pane is displayed, which includes a list of error and warning messages. For more information about these messages, see {{Link-SomewhereInThisManual|topic=CntrRwVldMsg|anchor=top|display text=Review Validation Messages}}.}}
+{{NoteFormat|If you make changes that do not pass validation, the '''Review Validation Messages''' pane is displayed, which includes a list of error and warning messages. For more information about these messages, see {{Link-SomewhereInThisVersion|manual=Supervisor|topic=SteStgs|anchor=CntrRwVldMsg|display text=Review validation messages}}.}}
 |Status=No
 }}{{Section
 |sectionHeading=Copying and pasting Availability Patterns
-|Standalone=No
+|anchor=CopyingandPastingAvailabilityPatterns
 |alignment=Vertical
 |structuredtext=To copy and paste Availability Patterns:
@@ Line 64: / Line 57: @@
 #In the '''Availability Patterns''' pane, click '''Copy''' [[File: WM_851_icon_copy.png]] for the week day you want to copy.
 #Navigate to the weekday to which you want paste the weekday, and click '''Paste''' [[File: WM_851_icon_paste.png]] .<br>  The '''Start''' and '''End time''' are copied to the selected week day.
 |Status=No
 }}
 }}

PEC-WFM/Current/Supervisor/AvlPttrns - Revision history

Mhachey: Published

WikiSysop: Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

Bgrenon: Published

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"