PEC-WFM/Current/Supervisor/AuditRprts - Revision history

Mhachey: Published

2020-10-14T21:03:05Z

Published

Mhachey: Published

2020-10-09T12:05:34Z

Published

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Mhachey: Published

2020-09-14T03:37:28Z

Published

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WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

2020-07-25T02:36:36Z

Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"

2020-07-15T11:48:45Z

Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

Bgrenon: Published

2020-06-08T15:29:34Z

Published

New page

{{Article
|Standalone=No
|DisplayName=Audit Reports
|TocName=Audit Reports
|Platform=PureEngage
|ComingSoon=No
|Context=Use the Audit reports to track the actions performed by supervisors while working in the Calendar and Master Schedule.

<br />
|Section={{Section
|Standalone=No
|ComingSoon=No
|alignment=Vertical
|structuredtext=The Audit reports are:

*{{Link-SomewhereInThisManual|topic=CldrAdtRprt|anchor=top|display text=Calendar Audit Report}}
*{{Link-SomewhereInThisManual|topic=SchAdtRprt|anchor=top|display text=Schedule Audit Report}}
*{{Link-SomewhereInThisManual|topic=CfgAdtRprt|anchor=top|display text=Configuration Audit Report}}

To create a report, click that report's link (above) and follow the steps.

For a complete list of all WFM reports, see the {{Link-SomewhereInThisManual|topic=RptsLst|anchor=top|display text=Reports List}}.
|Status=No
}}{{Section
|sectionHeading=Security restrictions
|Standalone=No
|ComingSoon=No
|alignment=Vertical
|structuredtext=In order to create and print these reports, permission must be assigned. See the '''{{Link-SomewhereInThisManual|topic=CfgRols|anchor=top|display text=Configuration > Roles}}''' topics for more information about security privileges.
|anchor=ReportSecurityRestrictions
|Status=No
}}{{Section
|sectionHeading=Date restrictions
|Standalone=No
|ComingSoon=No
|alignment=Vertical
|structuredtext=For reports whose wizard includes a '''Date Range''' screen:

*If you select weekly or monthly granularity, the '''Start Date''' and '''End Date''' selectors may be constrained to particular days (to the week's start and end days, or to the selected month's first and last days).
*If you enter dates that do not match these constraints and click '''Next''', an error message alerts you to change your selection.
|anchor=DateRestrictions
|Status=No
}}
}}

@@ Line 39: / Line 39: @@
 |anchor=CldrAdtRprt
 |alignment=Vertical
-|structuredtext====Configuring the report===
+|structuredtext=To configure the report:
 #On the '''Reports''' tab, select '''Audit Reports''' from the Views menu.
@@ Line 124: / Line 124: @@
 |structuredtext=This report can show not only schedule changes made by supervisors, but also by agents. However, the schedules modified by agents cannot be filtered by the agent name or ID. Instead, all schedules modified by agents are listed as being modified by the SYSTEM user. An example would be an agent trade that is auto-approved by the system. In this case, no supervisor was involved, and that schedule change would be reported in the Schedule Audit Report as being done by the SYSTEM user.
-===Configuring the report===
+To configure the report:
 #Complete steps 1 to 3 in {{Link-SomewhereInThisVersion|manual=Supervisor|topic=AuditRprts|anchor=Common|display text=Configuring the Calendar Audit Report}}, selecting '''Schedule Audit Report''' in the Objects pane.
@@ Line 206: / Line 206: @@
 |anchor=CfgAdtRprt
 |alignment=Vertical
-|structuredtext====Configuring the report===
+|structuredtext=To configure the report:
 #Complete steps 1 to 3 in {{Link-SomewhereInThisVersion|manual=Supervisor|topic=AuditRprts|anchor=Common|display text=Configuring the Calendar Audit Report}}, selecting '''Configuration Audit Report''' in the Objects pane.

@@ Line 3: / Line 3: @@
 |DisplayName=Audit Reports
 |TocName=Audit Reports
-|Platform=GenesysEngage-onpremises
+|Platform=GenesysEngage-cloud
 |ComingSoon=No
 |Context=Use the Audit reports to track the actions performed by supervisors while working in the Calendar and Master Schedule.

PEC-WFM/Current/Supervisor/AuditRprts - Revision history

Mhachey: Published

Mhachey: Published

Mhachey: Published

WikiSysop: Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

Bgrenon: Published

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"