PEC-WFM/Current/Supervisor/AgtTmOffs - Revision history

Mary.hachey@genesys.com: Published

2021-01-21T14:29:18Z

Published

Mhachey: Published

2020-09-18T23:14:53Z

Published

Show changes

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

2020-07-25T02:36:13Z

Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"

2020-07-15T11:48:53Z

Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

Mhachey: Published

2020-06-25T15:51:42Z

Published

Bgrenon: Published

2020-06-08T15:29:44Z

Published

New page

{{Article
|Standalone=No
|DisplayName=Agents Time Off
|Application=Workforce Management
|Role=Supervisor
|TocName=Agents Time Off
|Platform=PureEngage
|ComingSoon=No
|Context=Manage time-off rules and time-off types for an agent.
|Section={{Section
|Standalone=No
|ComingSoon=No
|alignment=Vertical
|structuredtext=In the '''Time Off''' pane, you can add, edit, and delete Time-Off Rules and Time-Off types that are associated with selected agents. Use the controls in the top-right corner of the following panes to complete the described tasks:
|Status=No
}}{{Section
|sectionHeading=Time off pane controls
|Standalone=No
|ComingSoon=No
|alignment=Vertical
|structuredtext={{{!}}
{{!}}-
{{!}}[[File: WM_851_icon-object_tree_checkbox_cleared.png]] '''Show Historical''' ''check box''
{{!}}Enter a check mark to display time-off rules that contain [[AgtTmOffs#TOHstrcl|historical data]] (the selected agent's time-off balance).
{{!}}-
{{!}}[[File: WM_851_agent_activities_plus.png]] '''Associate Time-Off Rule and Time-Off Type with Agent'''
{{!}}Click to associate the selected agent with time-off rules and time-off types.
{{!}}-
{{!}}[[File: WM_851_agent_activities_minus.png]] '''Remove Time-Off Rule and Time-Off Type association from Agent'''
{{!}}Click to disassociate the selected agent from time-off rules and time-off types.
{{!}}-
{{!}}[[File: WM_851_icon-save.png]] '''Save Now'''
{{!}}Click to save any changes.
{{!}}-
{{!}}[[File: WM_851_icon-help.png]] '''Help'''
{{!}}Click to view a Help topic about the '''Time Off''' pane.
{{!}}}
|anchor=TimeOffPaneControls
|Status=No
}}{{Section
|sectionHeading=Time off historical data
|Standalone=No
|ComingSoon=No
|alignment=Vertical
|structuredtext=Historical data refers to the calculated balance in time-off rules. When the '''Show Historical''' check box is checked or enabled, the list of time-off rules (available for selection) will include rules that have calculated balances. If you select a rule, the {{Link-SomewhereInThisManual|topic=AssgTORlsTyps|anchor=top|display text=Time-Off Rule Assignment Properties}} pane opens, displaying the details of the rule's assignment, calculated carry-over balances, and time-off types. The '''Show Historical''' check box is cleared by default.

Time-off rules that contain historical data can be deleted, but it is not recommended, because it can affect the agent’s time-off balance.
|anchor=TOHstrcl
|Status=No
}}
}}

@@ Line 19: / Line 19: @@
 *[[File: WM_851_icon-save.png]] '''Save Now'''&mdash;Click to save any changes.
 *[[File: WM_851_icon-help.png]] '''Help'''&mdash;Click to view a Help topic about the '''Time Off''' pane.
 {{AnchorDiv|TOHstrcl}}
@@ Line 126: / Line 128: @@
 When you create time-off rules, you configure time off to be either {{Link-SomewhereInThisVersion|manual=Supervisor|topic=TmOffRls|anchor=TypAcrdAwrd|display text=accrued or awarded}}. On the other hand, time-off bonuses are awarded, not accrued. You configure them ({{Link-SomewhereInThisVersion|manual=Supervisor|topic=AgtTmOffs|anchor=AddgTOBns|display text=add}}, {{Link-SomewhereInThisVersion|manual=Supervisor|topic=AgtTmOffs|anchor=EdtgTOBns|display text=edit}}, and {{Link-SomewhereInThisVersion|manual=Supervisor|topic=AgtTmOffs|anchor=DltgTOBns|display text=delete}}) as described in the procedures below.
 ===Understanding bonus end dates===

@@ Line 5: / Line 5: @@
 |Context=Manage time-off rules and time-off types for an agent.
 |ComingSoon=No
-|Platform=GenesysEngage-onpremises
+|Platform=GenesysEngage-cloud
 |Role=Supervisor
 |Application=Workforce Management

@@ Line 2: / Line 2: @@
 |Standalone=No
 |DisplayName=Agents Time Off
 |TocName=Agents Time Off
 |Platform=PureEngage
-|ComingSoon=No
+|Role=Supervisor
-|Context=Manage time-off rules and time-off types for an agent.
+|Application=Workforce Management
 |Section={{Section
-|Standalone=No
+|sectionHeading=
-|ComingSoon=No
+|anchor=
 |alignment=Vertical
 |structuredtext=In the '''Time Off''' pane, you can add, edit, and delete Time-Off Rules and Time-Off types that are associated with selected agents. Use the controls in the top-right corner of the following panes to complete the described tasks:
 |Status=No
 }}{{Section
 |sectionHeading=Time off pane controls
-|Standalone=No
+|anchor=TimeOffPaneControls
 |alignment=Vertical
 |structuredtext={{{!}}
 {{!}}-
 {{!}}[[File: WM_851_icon-object_tree_checkbox_cleared.png]] '''Show Historical''' ''check box''
-{{!}}Enter a check mark to display time-off rules that contain [[AgtTmOffs#TOHstrcl|historical data]] (the selected agent's time-off balance).
+{{!}}Enter a check mark to display time-off rules that contain {{Link-SomewhereInThisVersion|manual=Supervisor|topic=AgtTmOffs|anchor=TOHstrcl|display text=historical data}} (the selected agent's time-off balance).
 {{!}}-
 {{!}}[[File: WM_851_agent_activities_plus.png]] '''Associate Time-Off Rule and Time-Off Type with Agent'''
@@ Line 36: / Line 42: @@
 {{!}}Click to view a Help topic about the '''Time Off''' pane.
 {{!}}}
-|anchor=TimeOffPaneControls
+|structuredtextwide=
 |Status=No
 }}{{Section
 |sectionHeading=Time off historical data
-|Standalone=No
+|anchor=TOHstrcl
 |alignment=Vertical
 |structuredtext=Historical data refers to the calculated balance in time-off rules. When the '''Show Historical''' check box is checked or enabled, the list of time-off rules (available for selection) will include rules that have calculated balances. If you select a rule, the {{Link-SomewhereInThisManual|topic=AssgTORlsTyps|anchor=top|display text=Time-Off Rule Assignment Properties}} pane opens, displaying the details of the rule's assignment, calculated carry-over balances, and time-off types. The '''Show Historical''' check box is cleared by default.
 Time-off rules that contain historical data can be deleted, but it is not recommended, because it can affect the agent’s time-off balance.
-|anchor=TOHstrcl
+|structuredtextwide=
 |Status=No
 }}
 }}

PEC-WFM/Current/Supervisor/AgtTmOffs - Revision history

Mary.hachey@genesys.com: Published

Mhachey: Published

WikiSysop: Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

Mhachey: Published

Bgrenon: Published

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"