PEC-WFM/Current/Supervisor/AddCalItmsWz - Revision history

Mhachey: Published

2020-10-13T18:32:41Z

Published

Mhachey: Published

2020-08-27T19:41:46Z

Published

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WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

2020-07-25T02:36:28Z

Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"

2020-07-15T11:49:11Z

Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

Bgrenon: Published

2020-06-08T15:23:38Z

Published

New page

{{ArticleUnstructured
|Platform=PureEngage
|DisplayName=Add Calendar Items Wizard
|TocName=Add Calendar Items Wizard
|Tags=
|Dimension=
|Application=Workforce Management
|Role=Supervisor
|Context=This topic describes how to add availability, time off, exceptions, days off, shifts, and working hours.
}}

Using this wizard, you can add availability, time off, exceptions, days off, shifts, and working hours. (This wizard is available to supervisors with the appropriate security access.)

To use the wizard:
<ol>
<li>Select the '''Calendar''' pane.</li>
<li>Select '''Calendar Items''' from the '''Views''' menu.</li>
<li>Select an object from the {{Link-SomewhereInThisManual|topic=SpvrWndw|anchor=SpvrObjtPn|display text=Objects pane}}:
<ul>
<li>From the '''Agents''' tree: a business unit, site, team, or agent</li>
<li>From the '''Activities''' tree: a business unit, multi-site activity, site, or activity</li>
</ul></li>
<li>Select a {{Link-SomewhereInThisManual|topic=DtSlctrs|anchor=top|display text=date or dates}} from the Calendar.</li>
<li>Click {{Link-SomewhereInThisManual|topic=SpvrWndw|anchor=GetData|display text='''Get data'''}}.</li>
<li>Click the {{Link-SomewhereInThisManual|topic=CalItms|anchor=AddCldrItm|display text=Add Calendar Item}} icon on the toolbar or select '''Add Calendar Item''' from the '''Actions''' menu.</li>
</ol>

For instructions on filling in each wizard screen, see:
*{{Link-SomewhereInThisManual|topic=ChsActv|anchor=top|display text=Choose Activities}}.
*{{Link-SomewhereInThisManual|topic=ChsAgnt|anchor=top|display text=Choose Agents}}.
*{{Link-SomewhereInThisManual|topic=ChsCalItm|anchor=top|display text=Choose Calendar Items}}.

Depending upon the choices that you make on the first two screens, you proceed to one of these screens:
*{{Link-SomewhereInThisManual|topic=AEStrtTm|anchor=top|display text=Add or Edit Start/End Time}}
*{{Link-SomewhereInThisManual|topic=AEExcpts|anchor=top|display text=Add or Edit Exceptions}}
*{{Link-SomewhereInThisManual|topic=AEShfts|anchor=top|display text=Add or Edit Shifts}}
*{{Link-SomewhereInThisManual|topic=AETmOff|anchor=top|display text=Add or Edit Time Off}}
*{{Link-SomewhereInThisManual|topic=AECCmts|anchor=top|display text=Comments}}

The last three screens can also appear when you edit '''Calendar''' items.

@@ Line 32: / Line 32: @@
 Depending upon the choices that you make on the first two screens, you proceed to one of these screens:
-*{{Link-SomewhereInThisVersion|manual=Supervisor|topic=AddCalItmsWz|anchor=AEStrtTm}display text=Add or Edit Start/End Time}}
+*{{Link-SomewhereInThisVersion|manual=Supervisor|topic=AddCalItmsWz|anchor=AEStrtTm|display text=Add or Edit Start/End Time}}
 *{{Link-SomewhereInThisVersion|manual=Supervisor|topic=AddCalItmsWz|anchor=AEExcpts|display text=Add or Edit Exceptions}}
 *{{Link-SomewhereInThisVersion|manual=Supervisor|topic=AddCalItmsWz|anchor=AEShfts|display text=Add or Edit Shifts}}

@@ Line 1: / Line 1: @@
 {{ArticleUnstructured
-|Platform=GenesysEngage-onpremises
+|Platform=GenesysEngage-cloud
 |DisplayName=Add Calendar Items Wizard
 |TocName=Add Calendar Items Wizard

PEC-WFM/Current/Supervisor/AddCalItmsWz - Revision history

Mhachey: Published

Mhachey: Published

WikiSysop: Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

Bgrenon: Published

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"