PEC-WFM/Current/Agent/VwPrfDtls - Revision history

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

2020-07-25T02:36:01Z

Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"

2020-07-15T11:45:36Z

Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

Mhachey: Published

2020-06-11T20:15:51Z

Published

Bgrenon: Published

2020-06-08T15:23:54Z

Published

New page

{{Article
|Standalone=No
|DisplayName=Viewing preference details
|Application=Workforce Management
|Role=Agent
|TocName=Viewing preference details
|Platform=PureEngage
|ComingSoon=No
|Context=Edit settings and filters to customize the display of your preference details.
|Section={{Section
|Standalone=No
|ComingSoon=No
|alignment=Vertical
|structuredtext=Select the '''Details''' view to see your preference details in a table with the following columns:

*'''Date'''—The date of the preference.
*'''Preference'''—The name of the preference.
*'''Start time'''—The time when the preference is requested to begin. For a Day Off, this column is empty.
*'''End time'''—The time when the preference is requested to end. For a Day Off, this column displays "Full Day".
*'''Paid hours'''—The number of paid hours in the preference.
*'''Status/reason'''—The preference status, whether it is Preferred, Granted, Declined, Scheduled, or Not Scheduled, and the reason why WFM assigned a status such as, Declined or Not Scheduled to a time-off item. See {{Link-SomewhereInThisManual|topic=PrefO|anchor=PrefStsHrch|display text=Preference statuses and hierarchy}} for an explanation of these statuses.
*'''Comments/memo'''—Comments or memo containing information related to the preference.
|Status=No
}}{{Section
|sectionHeading=Changing the view settings
|Standalone=No
|ComingSoon=No
|alignment=Horizontal
|image=WM_852_nw_prf_sttgs.png
|Media=Image
|structuredtext=You can change the settings in the '''Details''' view to display only the current month (default) or multiple consecutive months. To change the settings in this view:

#In the upper-right corner, click '''Settings'''.
#;The Settings dialog box opens.
#Enter a number in the '''Number of months to show''' field, or use the up or down arrows to change the number of months that display in this view.
#'''Save''' the settings (or discard them by clicking '''Cancel''').
|anchor=ChgStgsPrfDtls
|Status=No
}}{{Section
|sectionHeading=Filtering the displayed data
|Standalone=No
|ComingSoon=No
|alignment=Horizontal
|image=WM_852_nw_prf_fltr.png
|Media=Image
|structuredtext=You can filter the data displayed in the '''Details''' view to show only those calendar items that you want to see.

To filter the displayed data in these views:

#In the upper-right corner, click '''Filter'''.
#;The Filter dialog box opens.
#Enter a check mark in the '''All''' check box or check only those boxes for the items you want to see.
#'''Save''' the settings (or discard them by clicking '''Cancel''').
|anchor=FltrgData
|Status=No
}}
}}

@@ Line 5: / Line 5: @@
 |Context=Edit settings and filters to customize the display of your preference details.
 |ComingSoon=No
-|Platform=GenesysEngage-onpremises
+|Platform=GenesysEngage-cloud
 |Role=Agent
 |Application=Workforce Management

@@ Line 2: / Line 2: @@
 |Standalone=No
 |DisplayName=Viewing preference details
 |TocName=Viewing preference details
 |Platform=PureEngage
-|ComingSoon=No
+|Role=Agent
-|Context=Edit settings and filters to customize the display of your preference details.
+|Application=Workforce Management
 |Section={{Section
-|Standalone=No
+|sectionHeading=
-|ComingSoon=No
+|anchor=
 |alignment=Vertical
 |structuredtext=Select the '''Details''' view to see your preference details in a table with the following columns:
@@ Line 21: / Line 24: @@
 *'''Status/reason'''&mdash;The preference status, whether it is Preferred, Granted, Declined, Scheduled, or Not Scheduled, and the reason why WFM assigned a status such as, Declined or Not Scheduled to a time-off item. See {{Link-SomewhereInThisManual|topic=PrefO|anchor=PrefStsHrch|display text=Preference statuses and hierarchy}} for an explanation of these statuses.
 *'''Comments/memo'''&mdash;Comments or memo containing information related to the preference.
 |Status=No
 }}{{Section
 |sectionHeading=Changing the view settings
-|Standalone=No
+|anchor=ChgStgsPrfDtls
-|ComingSoon=No
+|alignment=Vertical
 |alignment=Horizontal
 |image=WM_852_nw_prf_sttgs.png
-|Media=Image
+|structuredtext=To change the settings in this view:
 #In the upper-right corner, click '''Settings'''.
@@ Line 35: / Line 49: @@
 #Enter a number in the '''Number of months to show''' field, or use the up or down arrows to change the number of months that display in this view.
 #'''Save''' the settings (or discard them by clicking '''Cancel''').
-|anchor=ChgStgsPrfDtls
+|structuredtextwide=
 |Status=No
 }}{{Section
 |sectionHeading=Filtering the displayed data
-|Standalone=No
+|anchor=FltrgData
-|ComingSoon=No
+|alignment=Vertical
 |alignment=Horizontal
 |image=WM_852_nw_prf_fltr.png
-|Media=Image
+|structuredtext=To filter the displayed data in these views:
 #In the upper-right corner, click '''Filter'''.
@@ Line 52: / Line 74: @@
 #Enter a check mark in the '''All''' check box or check only those boxes for the items you want to see.
 #'''Save''' the settings (or discard them by clicking '''Cancel''').
-|anchor=FltrgData
+|structuredtextwide=
 |Status=No
 }}
 }}

PEC-WFM/Current/Agent/VwPrfDtls - Revision history

WikiSysop: Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

Mhachey: Published

Bgrenon: Published

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"