WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

2020-07-25T02:39:33Z

Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"

2020-07-15T11:46:19Z

Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

Mhachey: Published

2020-06-12T13:15:03Z

Published

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Bgrenon: Published

2020-06-08T15:21:27Z

Published

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{{Article
|Standalone=No
|DisplayName=Time off
|TocName=Time off
|Context=View your time-off request details and customize these views to suit your preferences.
|ComingSoon=No
|Platform=PureEngage
|Role=Agent
|Application=Workforce Management
|Section={{Section
|alignment=Vertical
|structuredtext=Clicking '''Time Off''' in the Menu bar displays a drop-down menu, from which you can select one of two views, {{Link-SomewhereInThisManual|topic=TOO|anchor=ToClndr|display text=Calendar}} and {{Link-SomewhereInThisManual|topic=TOO|anchor=ToDtls|display text=Details}}. Use these views to:

*{{Link-SomewhereInThisManual|topic=TOO|anchor=ToClndr|display text=View}} your requested time off in the calendar, with its status.
*{{Link-SomewhereInThisManual|topic=MngTOR|anchor=AdNwTo|display text=Request}} time off.
*{{Link-SomewhereInThisManual|topic=MngTOR|anchor=EdtTo|display text=Edit}}, {{Link-SomewhereInThisManual|topic=MngTOR|anchor=RcllTo|display text=recall}}, or {{Link-SomewhereInThisManual|topic=MngTOR|anchor=DltTo|display text=delete}} time-off requests that have not yet been granted or scheduled.
*View your {{Link-SomewhereInThisManual|topic=TOBlncs|anchor=top|display text=time-off balance}} for any desired date.
*View {{Link-SomewhereInThisManual|topic=VwBdPrds|anchor=top|display text=bidding periods}} for selected dates.
|Status=No
}}{{Section
|sectionHeading=Viewing time off in the calendar
|anchor=ToClndr
|alignment=Horizontal
|Media=Image
|image=WM_852_nw_tm-off_clndr-vw.png
|structuredtext=Use the '''Calendar''' view to view all of your time-off requests and their statuses. You can perform all of the tasks required to effectively manage your time-off requests in this view.

You'll find the following settings and controls in this view:

*{{Link-SomewhereInThisManual|topic=TOBlncs|anchor=top|display text=Get Balance}}—Use this button to open the '''Balance''' dialog and view your time-off balances.
*{{Link-SomewhereInThisManual|topic=VwBdPrds|anchor=BdTmOff|display text=Bidding Period}}—Use this button to view bidding periods or change your status in the bidding process.
*{{Link-SomewhereInThisManual|topic=MngTOR|anchor=AdNwTo|display text=New}}, {{Link-SomewhereInThisManual|topic=MngTOR|anchor=RcllTo|display text=Recall}}, and {{Link-SomewhereInThisManual|topic=MngTOR|anchor=DltTo|display text=Delete}}—Use these buttons to make, recall, or delete time-off requests.
*'''Date selectors and Calendar'''—For a description how to use these controls, see {{Link-SomewhereInThisManual|topic=CmnStgs|anchor=ChgDt|display text=Changing the date}}.
*{{Link-SomewhereInThisManual|topic=TOO|anchor=ChgStgsClndr|display text=Settings}}—Click this icon to open a dialog box that enables you to change the data display in this view.
*'''Legend'''—Each status displayed in the calendar (Declined; Granted; Preferred; Scheduled, Recalled; Scheduled; Not Scheduled; and Recalled) is represented by its own color. To display the legend in this view, see {{Link-SomewhereInThisManual|topic=TOO|anchor=ChgStgsClndr|display text=Changing the view settings}}.
|structuredtextwide={{NoteFormat|If you do not see '''Time Off''' in the Menu Bar, then the Time-Off Planner is not enabled for your contact center.|2}}
|Status=No
}}{{Section
|sectionHeading=Changing the view settings
|anchor=ChgStgsClndr
|alignment=Horizontal
|Media=Image
|image=WM_852_nw_to_clndr-sttgs.png
|structuredtext=You can change the way you view information in the '''Calendar''' view by changing the settings to display only the current month (default) or multiple consecutive months, or display a legend that describes the color-coded statuses.

To change the settings in this view:

#In the upper-right corner, click '''Settings'''.
#;The Settings dialog box opens.
#To change the number of months and how they are displayed, enter a number in these two fields or use the up or down arrows:
#*'''Number of months to show'''
#*'''Number of months to show in one row'''
#To display the statuses legend above the calendar, enter a check mark in the '''Show Legend''' check box.
#'''Save''' the settings (or discard them by clicking '''Close''').
|Status=No
}}{{Section
|sectionHeading=Viewing time-off details
|anchor=ToDtls
|alignment=Horizontal
|Media=Image
|image=WM 852 nw schd-dtls actions-list.png
|structuredtext=Use this view to see all of the details for each of your time-off requests in a table. In the '''Details''' view, the following information is displayed in columns and rows. Each column can be sorted in ascending or descending order by clicking the arrow controls [[File: WM_852_nw_asc-desc_col-arrws.png]] in the column.

*''Check boxes''—Select the check boxes when you want to take action (recall, or delete a time-off request). Select or clear the check box in the header to operate all check boxes in the column (and thus, all rows) with one click.
*'''Date'''—The date that time-off is requested.
*'''Time off'''—The time-off type.
|structuredtextwide=*'''Full day'''—Indicates whether or not the request is for a full day. If the time-off request is for a full day, the check box is checked. If the request is for a part-day, the check box is unchecked.
*[[File: WM_852_nw_actns-clmn.png]] '''Actions'''—Click this icon to open a drop-down list of actions, enabling you to {{Link-SomewhereInThisManual|topic=MngTOR|anchor=EdtTo|display text=edit}}, {{Link-SomewhereInThisManual|topic=MngTOR|anchor=RcllTo|display text=recall}}, or {{Link-SomewhereInThisManual|topic=MngTOR|anchor=DltTo|display text=delete}} the item in that row.
*'''Start time'''—The time when the time-off begins.
*'''End time'''—The time when the time-off ends.
*'''Paid hours'''—The number of paid hours for the time-off period.
*'''Status/reason'''—The status of the time-off and the reason why the WFM system set a particular status for this time-off request, such as Declined or Not Scheduled.
*'''Comments'''—Comments are notes that you can entered when submitting or editing time-off requests.
|Status=No
}}{{Section
|sectionHeading=Changing the view settings
|anchor=ChgStgsDtls
|alignment=Horizontal
|Media=Image
|image=WM_852_nw_to_dtls-sttgs.png
|structuredtext=You can change the settings in the '''Details''' view to display only the current month (default) or multiple consecutive months.

To change the settings in this view:

#In the upper-right corner, click '''Settings'''.
#;The Settings dialog box opens.
#To change the number of months that display in this view, enter a number in the '''Number of months to show''' field, or use the up or down arrows.
#'''Save''' the settings (or discard them by clicking '''Close''').
|Status=No
}}
}}

@@ Line 5: / Line 5: @@
 |Context=View your time-off request details and customize these views to suit your preferences.
 |ComingSoon=No
-|Platform=GenesysEngage-onpremises
+|Platform=GenesysEngage-cloud
 |Role=Agent
 |Application=Workforce Management

PEC-WFM/Current/Agent/TOO - Revision history

WikiSysop: Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

Mhachey: Published

Bgrenon: Published

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"