PEC-WFM/Current/Agent/OTBdg - Revision history

Brian.Marshall.IX: Published

2022-03-17T18:44:23Z

Published

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

2020-07-25T02:39:06Z

Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"

2020-07-15T11:46:58Z

Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

Mhachey: Published

2020-06-12T15:14:40Z

Published

Bgrenon: Published

2020-06-08T15:21:18Z

Published

New page

{{Article
|Standalone=No
|DisplayName=Bidding on overtime
|TocName=Bidding on overtime
|Context=View and bid on overtime shifts covering the hours you choose to work. See bid offer details, submit, and manage your bids.
|ComingSoon=No
|Platform=PureEngage
|Role=Agent
|Application=Workforce Management
|Section={{Section
|alignment=Vertical
|structuredtext=If you want to work overtime, WFM enables you to bid on overtime slots presented in Overtime Offers. View Overtime Offers that are open for bidding by clicking '''Bidding''' > '''Overtime'''. You can access overtime offers only after they've been marked "open" by a supervisor. If you do not see Overtime offers listed in this view, either none exist or none are open.

Each row in this view displays one overtime offer and information about each offer is presented in these columns:

*'''Overtime bid'''—The name of the overtime offer.
*'''Activities'''—The activity associated with the overtime offer that you will work on.
*'''Start time'''—The start date and time of the offer.
*'''End time'''—The end date and time of the offer.
*'''Status'''—The status of the overtime offer, either '''Open''' or '''Closed'''.
*'''Bids'''—The number of time intervals or slots you bid on in an overtime offer.

The start and end date/time are in your timezone.
|Status=No
}}{{Section
|sectionHeading=Viewing the offer details
|anchor=VwOfrDtls
|alignment=Horizontal
|Media=Image
|image=WM_852_nw_OT-offer_dtls-tgls2.png
|structuredtext=To view the overtime offer details:

#Select the row that contains the overtime offer you want to bid on.
#Click inside any column.
#;The '''Details''' right-side pane opens showing:
#;*A description of the offer
#;*The start date and time
#;*The end date and time
#;*The current number of requests
#;*The status of the request:'''Open''' or '''Resolved'''
#Use the arrows (see graphic) to toggle the '''More Details''' and '''Requests''' sections opened or closed.
|Status=No
}}{{Section
|sectionHeading=Creating overtime bid requests
|anchor=NwOTRqst
|alignment=Horizontal
|Media=Image
|image=WM_852_nw_ovrtm-bid-rqst2.png
|structuredtext=To bid for overtime slots:

#In the right-side '''Details''' pane, click '''Bid on Offer'''.
#;The Overtime bid dialog opens.
#In the '''Start date''' field, click the calendar icon to select the date on which you work ovetime.
#In the '''Select shift''' field, select a shift.
#In the '''Start time''' field, enter the start time for the overtime slot you want to work.
#In the '''End time''' field, enter the end time for the overtime slot.
#;If the start or end time occurs the next day, click the appropriate '''Next Day''' check box.
#In the '''Comments''' field, enter any comments relevant to this request that you might want your supervisor to know.
#Click '''OK'''.

You can enter overlapping time intervals or slots in your requests. To change the priority of your bids, see {{Link-SomewhereInThisManual|topic=OTBdg|anchor=MvBd|display text=Moving bid requests}}.
|structuredtextwide={{NoteFormat|The Bid information section contains the Overtime offer details. It is for your information only; you cannot change it.|2}}
|Status=No
}}{{Section
|sectionHeading=Managing your bid requests
|anchor=NwOTOfrs
|alignment=Horizontal
|Media=Image
|image=WM_852_nw_OT-actns2_lst.png
|structuredtext=At some point you might have more than one or two pending requests for overtime. That means you'll want to either {{Link-SomewhereInThisManual|topic=OTBdg|anchor=EdtBd|display text=edit}}, {{Link-SomewhereInThisManual|topic=OTBdg|anchor=DltBd|display text=delete}} or change the priority of ({{Link-SomewhereInThisManual|topic=OTBdg|anchor=MvBd|display text=move}}) some of them. Use the procedures in this section to perform these tasks.

{{AnchorDiv|EdtBd}}
===Editing bid requests===
To edit your existing overtime bids:

#In the request you want to edit, click '''Action''' [[File: WM_852_nw_actns-clmn.png|link=]].
#;A menu list opens.
#Select '''Edit''' [[File: WM_852_nw_edit-to_icon.png|link=]].
#When the '''Overtime bid''' dialog opens, make the necessary changes.
#Click '''OK'''.

{{AnchorDiv|DltBd}}
===Deleting bid requests===
To delete your overtime bids:

#In the request you want to delete, click '''Action'''.
#;A menu list opens.
#Select '''Delete''' [[File: WM_852_nw_trd_cancel-icon.png|link=]].
#When the '''Confirmation''' dialog opens, click '''Yes''' to delete the request or '''No''' to cancel the action.

{{AnchorDiv|MvBd}}
===Moving bid requests===
To change the order of your overtime bids:

#In the request you want to move, click '''Action'''.
#;A menu list opens.
#To move the request up or down one position, select '''Move up''' or '''Move down'''. To move the request to the top or bottom of the list, select '''Move top''' or '''Move bottom'''.
#;WFM renumbers the other requests accordingly.
|Status=No
}}
}}

@@ Line 8: / Line 8: @@
 |Role=Agent
 |Application=Workforce Management
 |Section={{Section
-|sectionHeading=
+|alignment=Horizontal
-|anchor=
+|Media=Video
-|alignment=Vertical
+|image=684824795
-|Media=
+|AltText=Overview of how to bid on overtime
 |structuredtext=If you want to work overtime, WFM enables you to bid on overtime slots presented in Overtime Offers. View Overtime Offers that are open for bidding by clicking '''Bidding''' &gt; '''Overtime'''. You can access overtime offers only after they've been marked "open" by a supervisor. If you do not see Overtime offers listed in this view, either none exist or none are open.
@@ Line 27: / Line 25: @@
 The start and end date/time are in your timezone.
 |Status=No
 }}{{Section
@@ Line 47: / Line 43: @@
 #;*The status of the request: '''Open''' or '''Resolved'''
 #Use the arrows (see graphic) to toggle the '''More Details''' and '''Requests''' sections opened or closed.
 |Status=No
 }}{{Section
@@ Line 70: / Line 64: @@
 You can enter overlapping time intervals or slots in your requests. To change the priority of your bids, see {{Link-SomewhereInThisManual|topic=OTBdg|anchor=MvBd|display text=Moving bid requests}}.
 |structuredtextwide={{NoteFormat|The Bid information section contains the Overtime offer details. It is for your information only; you cannot change it.|2}}
 |Status=No
 }}{{Section
@@ Line 76: / Line 69: @@
 |anchor=NwOTOfrs
 |alignment=Vertical
 |structuredtext=At some point you might have more than one or two pending requests for overtime. That means you'll want to either {{Link-SomewhereInThisManual|topic=OTBdg|anchor=EdtBd|display text=edit}}, {{Link-SomewhereInThisManual|topic=OTBdg|anchor=DltBd|display text=delete}} or change the priority of ({{Link-SomewhereInThisManual|topic=OTBdg|anchor=MvBd|display text=move}}) some of them. Use the procedures in this section to perform these tasks.
 |Status=No
 }}{{Section
 |alignment=Horizontal
 |Media=Image
@@ Line 114: / Line 101: @@
 #To move the request up or down one position, select '''Move up''' or '''Move down'''. To move the request to the top or bottom of the list, select '''Move top''' or '''Move bottom'''.
 #;WFM renumbers the other requests accordingly.
 |Status=No
 }}
 }}

@@ Line 5: / Line 5: @@
 |Context=View and bid on overtime shifts covering the hours you choose to work. See bid offer details, submit, and manage your bids.
 |ComingSoon=No
-|Platform=GenesysEngage-onpremises
+|Platform=GenesysEngage-cloud
 |Role=Agent
 |Application=Workforce Management

PEC-WFM/Current/Agent/OTBdg - Revision history

Brian.Marshall.IX: Published

WikiSysop: Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

Mhachey: Published

Bgrenon: Published

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"