PEC-WFM/Current/Agent/HwBdWrks - Revision history

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

2020-07-25T02:33:58Z

Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"

2020-07-15T11:46:51Z

Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

Mhachey: Published

2020-06-12T13:26:21Z

Published

Bgrenon: Published

2020-06-08T15:21:42Z

Published

New page

{{Article
|Standalone=No
|DisplayName=How bidding works
|Application=Workforce Management
|Role=Agent
|TocName=How bidding works
|Platform=PureEngage
|ComingSoon=No
|Context=View information about how time-off bidding works and what happens when you recall a bid that falls within the bidding period.
|Section={{Section
|Standalone=No
|ComingSoon=No
|alignment=Vertical
|structuredtext=When time-off (vacation) bidding is enabled and you submit time-off requests with dates that fall within a bidding period, they are not processed right away. Instead, WFM delays granting the time-off requests until the processing date. On that date WFM grants all time-off requests from the bidding period, based on seniority and/or rank. Time-off requests that are not granted are processed, based on their submission order, if there are available slots in time-off limits.

When you submit time-off requests that fall into a bidding period, you will see a warning dialog informing you that the submitted request falls into the bidding period. If you select '''Proceed''', the time-off request is submitted for later processing.

Time-off requests that are {{Link-SomewhereInThisManual|topic=HwAGWrks|anchor=WtLstd|display text=wait-listed}} are processed at a later time, based on the configured time-off limit or restriction, and are no longer processed on a first-come, first-served basis.

After submitting your time-off requests with dates that fall within a bidding period, you will change the bidding period status to '''Ready''' in the '''Time-Off Bidding Period''' dialog.

After WFM processes your time-off requests and you return to the '''Time Off''' views, you will see all of the days for which you requested time off. In the {{Link-SomewhereInThisManual|topic=TOO|anchor=ToClndr|display text=Calendar}} view, click a specific day to see the request details, including its status (for example, whether or not the request has been granted). You can do this for any time-off request; not just the time-off requests that fall within a bidding period.
|Status=No
}}{{Section
|sectionHeading=Editing time-off items during bidding
|Standalone=No
|ComingSoon=No
|alignment=Vertical
|structuredtext=Be aware, when you recall any time-off item in a batch that WFM performs the action on all of the items that were submitted in that batch, considering it one request.
|anchor=Editingtime-offitemsduringbidding
|Status=No
}}{{Section
|sectionHeading=Time-off balances
|Standalone=No
|ComingSoon=No
|alignment=Vertical
|structuredtext=Time-off requests that are created and granted when the time-off bidding feature is enabled, appear as regular time-off items and impact your time-off balances for that specific time-off type.
|anchor=Time-offbalances
|Status=No
}}
}}

@@ Line 5: / Line 5: @@
 |Context=View information about how time-off bidding works and what happens when you recall a bid that falls within the bidding period.
 |ComingSoon=No
-|Platform=GenesysEngage-onpremises
+|Platform=GenesysEngage-cloud
 |Role=Agent
 |Application=Workforce Management

@@ Line 2: / Line 2: @@
 |Standalone=No
 |DisplayName=How bidding works
 |TocName=How bidding works
 |Platform=PureEngage
-|ComingSoon=No
+|Role=Agent
-|Context=View information about how time-off bidding works and what happens when you recall a bid that falls within the bidding period.
+|Application=Workforce Management
 |Section={{Section
-|Standalone=No
+|sectionHeading=
-|ComingSoon=No
+|anchor=
 |alignment=Vertical
 |structuredtext=When time-off (vacation) bidding is enabled and you submit time-off requests with dates that fall within a bidding period, they are not processed right away. Instead, WFM delays granting the time-off requests until the processing date. On that date WFM grants all time-off requests from the bidding period, based on seniority and/or rank. Time-off requests that are not granted are processed, based on their submission order, if there are available slots in time-off limits.
@@ Line 21: / Line 24: @@
 After WFM processes your time-off requests and you return to the '''Time Off''' views, you will see all of the days for which you requested time off. In the {{Link-SomewhereInThisManual|topic=TOO|anchor=ToClndr|display text=Calendar}} view, click a specific day to see the request details, including its status (for example, whether or not the request has been granted). You can do this for any time-off request; not just the time-off requests that fall within a bidding period.
 |Status=No
 }}{{Section
 |sectionHeading=Editing time-off items during bidding
-|Standalone=No
+|anchor=Editingtime-offitemsduringbidding
 |alignment=Vertical
-|structuredtext=Be aware, when you recall any time-off item in a batch that WFM performs the action on all of the items that were submitted in that batch, considering it one request.
+|Media=
-|anchor=Editingtime-offitemsduringbidding
+|image=
 |Status=No
 }}{{Section
 |sectionHeading=Time-off balances
-|Standalone=No
+|anchor=Time-offbalances
 |alignment=Vertical
 |structuredtext=Time-off requests that are created and granted when the time-off bidding feature is enabled, appear as regular time-off items and impact your time-off balances for that specific time-off type.
-|anchor=Time-offbalances
+|structuredtextwide=
 |Status=No
 }}
 }}

PEC-WFM/Current/Agent/HwBdWrks - Revision history

WikiSysop: Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

Mhachey: Published

Bgrenon: Published

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"