PEC-WFM/Current/Agent/CfgO - Revision history

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

2020-07-25T02:30:59Z

Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"

2020-07-15T11:46:44Z

Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

Mhachey: Published

2020-06-12T15:18:05Z

Published

Bgrenon: Published

2020-06-08T15:21:50Z

Published

New page

{{Article
|Standalone=No
|DisplayName=Configuration
|Application=Workforce Management
|Role=Agent
|TocName=Configuration
|Platform=PureEngage
|ComingSoon=No
|Context=View your personal information, shared transport arrangements, and schedule Exception totals.
|Section={{Section
|Standalone=No
|ComingSoon=No
|alignment=Vertical
|structuredtext=The views in the '''Configuration''' module provide access to your personal information, shared transport arrangements, and the schedule exception totals. Click '''Configuration''' to reveal the drop-down menu that lists the views in this module:

*{{Link-SomewhereInThisManual|topic=CfgO|anchor=MyStgs|display text=My Settings}}
*{{Link-SomewhereInThisManual|topic=ShrdTrsnp|anchor=top|display text=My Shared Transport}}
*{{Link-SomewhereInThisManual|topic=ShrdTrsnp|anchor=BrwsSTVw|display text=Browse Shared Transport}}
*{{Link-SomewhereInThisManual|topic=ExcTtls|anchor=top|display text=Exception Totals}}
|Status=No
}}{{Section
|sectionHeading=Viewing my settings
|Standalone=No
|ComingSoon=No
|alignment=Horizontal
|image=WM_852_nw_my_sttgs3.png
|Media=Image
|structuredtext=The information in this view is displayed in two sections: '''Personal Information''' and '''Settings'''.

The '''Personal Information''' section includes: your name, employee ID, contract, hire date, site (business unit), team, and date/time of your last login.

You cannot change any of this information. If your supervisor changes something, WFM updates this information accordingly.

The '''Settings''' section includes:

*'''Time zone'''—The '''Site''' time zone (default) or your current one (depending on whether or not you have changed it).
*'''Name order'''—Your name order, whichever order of the three you chose ('''First name first''' [default], '''Last name first''', or '''Last name first, separated from first name with a comma''').
*'''On Startup'''—The view that you prefer to see at startup. The choices are: '''Open My Schedule view''' (default) or '''Continue where you left off'''.

If you select a time zone other than the default ('''Site''') option, the '''Schedule''', '''Trading''', '''Preferences''', and '''Time Off''' modules display information, based on your selection.
|anchor=MyStgs
|structuredtextwide={{NoteFormat|WFM is a web-based application so any modifications you make to the '''Time zone''', '''Name order''', and '''On Startup''' settings are saved in the browser cache. If the administrator or someone in your contact center has set restrictions on how your browser performs caching, your changes might not be saved and you will have to change the settings every time you log in. This might also be the case if you log in to WFM using a different browser than the one you used to save the settings, or if you are using an older browser version, such as Internet Explorer 7.|2}}
|Status=No
}}
}}

@@ Line 5: / Line 5: @@
 |Context=View your personal information, shared transport arrangements, and schedule Exception totals.
 |ComingSoon=No
-|Platform=GenesysEngage-onpremises
+|Platform=GenesysEngage-cloud
 |Role=Agent
 |Application=Workforce Management

@@ Line 2: / Line 2: @@
 |Standalone=No
 |DisplayName=Configuration
 |TocName=Configuration
 |Platform=PureEngage
-|ComingSoon=No
+|Role=Agent
-|Context=View your personal information, shared transport arrangements, and schedule Exception totals.
+|Application=Workforce Management
 |Section={{Section
-|Standalone=No
+|sectionHeading=
-|ComingSoon=No
+|anchor=
 |alignment=Vertical
 |structuredtext=The views in the '''Configuration''' module provide access to your personal information, shared transport arrangements, and the schedule exception totals.  Click '''Configuration''' to reveal the drop-down menu that lists the views in this module:
@@ Line 18: / Line 21: @@
 *{{Link-SomewhereInThisManual|topic=ShrdTrsnp|anchor=BrwsSTVw|display text=Browse Shared Transport}}
 *{{Link-SomewhereInThisManual|topic=ExcTtls|anchor=top|display text=Exception Totals}}
 |Status=No
 }}{{Section
 |sectionHeading=Viewing my settings
-|Standalone=No
+|anchor=MyStgs
-|ComingSoon=No
+|alignment=Vertical
-|alignment=Horizontal
+|Media=
-|image=WM_852_nw_my_sttgs3.png
+|image=
-|Media=Image
+|structuredtext=The information in this view is displayed in two sections: '''Personal Information''' and '''Settings'''.
 The '''Personal Information''' section includes: your name, employee ID, contract, hire date, site (business unit), team, and date/time of your last login.
 You cannot change any of this information. If your supervisor changes something, WFM updates this information accordingly.
+|structuredtextwide=
-The '''Settings''' section includes:
+|FAQHeading=
 *'''Time zone'''&mdash;The '''Site''' time zone (default) or your current one (depending on whether or not you have changed it).
@@ Line 39: / Line 51: @@
 If you select a time zone other than the default ('''Site''') option, the '''Schedule''', '''Trading''', '''Preferences''', and '''Time Off''' modules display information, based on your selection.
 |structuredtextwide={{NoteFormat|WFM is a web-based application so any modifications you make to the '''Time zone''', '''Name order''', and '''On Startup''' settings are saved in the browser cache. If the administrator or someone in your contact center has set restrictions on how your browser performs caching, your changes might not be saved and you will have to change the settings every time you log in. This might also be the case if you log in to WFM using a different browser than the one you used to save the settings, or if you are using an older browser version, such as Internet Explorer 7.|2}}
 |Status=No
 }}
 }}

PEC-WFM/Current/Agent/CfgO - Revision history

WikiSysop: Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

Mhachey: Published

Bgrenon: Published

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"