https://all.docs.genesys.com/index.php?action=history&feed=atom&title=PEC-WFM%2FCurrent%2FAdministrator%2FPrimers 2026-04-05T15:38:44Z Revision history for this page on the wiki MediaWiki 1.31.1 https://all.docs.genesys.com/index.php?title=PEC-WFM/Current/Administrator/Primers&diff=58360&oldid=prev 2020-07-25T02:31:08Z

<p>Text replacement - &quot;\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)&quot; to &quot;|Platform=$1GenesysEngage-cloud$2&quot;</p> <table class="diff diff-contentalign-left" data-mw="interface"> <col class="diff-marker" /> <col class="diff-content" /> <col class="diff-marker" /> <col class="diff-content" /> <tr class="diff-title" lang="en"> <td colspan="2" style="background-color: #fff; color: #222; text-align: center;">← Older revision</td> <td colspan="2" style="background-color: #fff; color: #222; text-align: center;">Revision as of 02:31, July 25, 2020</td> </tr><tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l1" >Line 1:</td> <td colspan="2" class="diff-lineno">Line 1:</td></tr> <tr><td class='diff-marker'>&#160;</td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>{{ArticleUnstructured</div></td><td class='diff-marker'>&#160;</td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>{{ArticleUnstructured</div></td></tr> <tr><td class='diff-marker'>&#160;</td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>|DisplayName=WFM Primers</div></td><td class='diff-marker'>&#160;</td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>|DisplayName=WFM Primers</div></td></tr> <tr><td class='diff-marker'>−</td><td style="color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>|Platform=GenesysEngage-<del class="diffchange diffchange-inline">onpremises</del></div></td><td class='diff-marker'>+</td><td style="color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>|Platform=GenesysEngage-<ins class="diffchange diffchange-inline">cloud</ins></div></td></tr> <tr><td class='diff-marker'>&#160;</td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>|TocName=WFM Primers</div></td><td class='diff-marker'>&#160;</td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>|TocName=WFM Primers</div></td></tr> <tr><td class='diff-marker'>&#160;</td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>|Context=Learn more about Workforce Management by using these primers.</div></td><td class='diff-marker'>&#160;</td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>|Context=Learn more about Workforce Management by using these primers.</div></td></tr> </table>

WikiSysop https://all.docs.genesys.com/index.php?title=PEC-WFM/Current/Administrator/Primers&diff=52469&oldid=prev 2020-07-15T11:46:32Z

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WikiSysop https://all.docs.genesys.com/index.php?title=PEC-WFM/Current/Administrator/Primers&diff=45045&oldid=prev 2020-06-08T15:21:44Z

<p>Published</p> <p><b>New page</b></p><div>{{ArticleUnstructured<br /> |DisplayName=WFM Primers<br /> |Platform=PureEngage<br /> |TocName=WFM Primers<br /> |Context=Learn more about Workforce Management by using these primers.<br /> |Application=Workforce Administration<br /> |Role=Administrator<br /> |ComingSoon=No<br /> }}<br /> Workforce Management (WFM) primers provide detailed information about certain WFM functions and features and suggest ways in which you might use them in your deployment to optimize the efficiency of your contact center.<br /> <br /> Primers contain suggestions and example, which may or may not be applicable to your environment, but the information is provided to help you to make the best choice, based on these recommended uses and applications.<br /> <br /> Primers are provided for these important WFM features:<br /> <br /> *{{Link-SomewhereInThisManual|topic=MltiForecst|anchor=top|display text=Multi-Forecasting}}<br /> <br /> *{{Link-SomewhereInThisManual|topic=TimeOff|anchor=top|display text=Time Off}}<br /> <br /> *{{Link-SomewhereInThisManual|topic=OvrlysPrmr|anchor=top|display text=Overlays}}</div>

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