PEC-Voice - Revision history

WikiSysop at 19:20, July 28, 2022

2022-07-28T19:20:48Z

Bgrenon: Text replacement - "|contentarea=Multicloud" to "|contentarea=Genesys Multicloud CX"

2022-01-17T20:47:14Z

Text replacement - "|contentarea=Multicloud" to "|contentarea=Genesys Multicloud CX"

Ed.jamer@genesys.com: Text replacement - "Genesys Engage [cC]loud" to "Genesys Multicloud CX"

2021-11-09T20:28:22Z

Text replacement - "Genesys Engage [cC]loud" to "Genesys Multicloud CX"

Bgrenon at 21:31, October 7, 2020

2020-10-07T21:31:36Z

Bgrenon: Published

2020-10-07T21:30:04Z

Published

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

2020-07-25T02:34:27Z

Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

Bgrenon: Published

2020-07-15T13:40:09Z

Published

WikiSysop: Text replacement - "Genesys Engage Cloud" to "Genesys Engage cloud"

2020-07-15T12:07:09Z

Text replacement - "Genesys Engage Cloud" to "Genesys Engage cloud"

WikiSysop: Text replacement - "PureEngage" to "Genesys Engage"

2020-07-15T12:03:40Z

Text replacement - "PureEngage" to "Genesys Engage"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"

2020-07-15T11:46:31Z

Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

@@ Line 21: / Line 21: @@
 |Title=
 |Description=
-|Links=*[https://docs.genesys.com/Documentation/PSAAS/Public/RN/AD Agent Desktop Release Notes]
+|Links=*[https://docs.genesys.com/Documentation/PSAAS/Public/RN/AD Agent Workspace Release Notes]
 |Columns=
 }}{{MintyDocsProductLandingSections
@@ Line 65: / Line 65: @@
 |Title=
 |Description=
-|Links=*{{Link-AnywhereElse|product=PEC-AD|version=Current|manual=Agent|topic=ADVideos|display text=Agent Desktop videos}}
+|Links=*{{Link-AnywhereElse|product=PEC-AD|version=Current|manual=Agent|topic=ADVideos|display text=Agent Workspace videos}}
 *[https://community.genesys.com/communities/pureengagecloud?CommunityKey=1d65ddfe-95e6-4f83-a3a4-961f097e0a84 Genesys Multicloud CX community]
 *[https://genesyspartner.force.com/customercare/GenesysSearchExternal#t=CustomerCareArticles&sort=relevancy&f:@sfkbdccloudproductexpanded=%5BAll%7CBusiness%2FEnterprise%20Edition%7CConfiguration%20Environment,All%7CBusiness%2FEnterprise%20Edition%7CTelephony%5D Voice-related Knowledge Base articles]

@@ Line 4: / Line 4: @@
 |UserFunctions=
 |displayname=Voice
-|contentarea=Multicloud
+|contentarea=Genesys Multicloud CX
 |landingpage=No
 |definition=Incorporates voice interactions into your customers’ overall engagement history, routing them to the agents whose expertise best matches their needs.

@@ Line 66: / Line 66: @@
 |Description=
 |Links=*{{Link-AnywhereElse|product=PEC-AD|version=Current|manual=Agent|topic=ADVideos|display text=Agent Desktop videos}}
-*[https://community.genesys.com/communities/pureengagecloud?CommunityKey=1d65ddfe-95e6-4f83-a3a4-961f097e0a84 Genesys Engage cloud community]
+*[https://community.genesys.com/communities/pureengagecloud?CommunityKey=1d65ddfe-95e6-4f83-a3a4-961f097e0a84 Genesys Multicloud CX community]
 *[https://genesyspartner.force.com/customercare/GenesysSearchExternal#t=CustomerCareArticles&sort=relevancy&f:@sfkbdccloudproductexpanded=%5BAll%7CBusiness%2FEnterprise%20Edition%7CConfiguration%20Environment,All%7CBusiness%2FEnterprise%20Edition%7CTelephony%5D Voice-related Knowledge Base articles]
 |Columns=
 }}
 }}

@@ Line 1: / Line 1: @@
 {{MintyDocsProduct
-|Feature=Type
+|Type=Feature
 |WithTabber=
 |UserFunctions=

@@ Line 1: / Line 1: @@
 {{MintyDocsProduct
 |WithTabber=
 |UserFunctions=

@@ Line 6: / Line 6: @@
 |landingpage=No
 |definition=Incorporates voice interactions into your customers’ overall engagement history, routing them to the agents whose expertise best matches their needs.
-|Platform=GenesysEngage-onpremises
+|Platform=GenesysEngage-cloud
 |ComingSoon=No
 |MintyDocsProductLandingSections={{MintyDocsProductLandingSections
-|Platform=GenesysEngage-onpremises
+|Platform=GenesysEngage-cloud
 |Type=Release Notes
 |Title=How voice works
@@ Line 16: / Line 16: @@
 |Columns=No
 }}{{MintyDocsProductLandingSections
-|Platform=GenesysEngage-onpremises
+|Platform=GenesysEngage-cloud
 |Type=Release Notes
 |Title=
@@ Line 23: / Line 23: @@
 |Columns=
 }}{{MintyDocsProductLandingSections
-|Platform=GenesysEngage-onpremises
+|Platform=GenesysEngage-cloud
 |Type=Install and Config
 |Title=Administrator
@@ Line 32: / Line 32: @@
 |Columns=
 }}{{MintyDocsProductLandingSections
-|Platform=GenesysEngage-onpremises
+|Platform=GenesysEngage-cloud
 |Type=Supervisor Features
 |Title=Supervisor
@@ Line 44: / Line 44: @@
 |Columns=
 }}{{MintyDocsProductLandingSections
-|Platform=GenesysEngage-onpremises
+|Platform=GenesysEngage-cloud
 |Type=Agent Features
 |Title=Agent
@@ Line 53: / Line 53: @@
 |Columns=
 }}{{MintyDocsProductLandingSections
-|Platform=GenesysEngage-onpremises
+|Platform=GenesysEngage-cloud
 |Type=Developer Resources
 |Title=Developer
@@ Line 60: / Line 60: @@
 |Columns=
 }}{{MintyDocsProductLandingSections
-|Platform=GenesysEngage-onpremises
+|Platform=GenesysEngage-cloud
 |Type=Additional Resources
 |Title=

PEC-Voice - Revision history

WikiSysop at 19:20, July 28, 2022

Bgrenon: Text replacement - "|contentarea=Multicloud" to "|contentarea=Genesys Multicloud CX"

Ed.jamer@genesys.com: Text replacement - "Genesys Engage [cC]loud" to "Genesys Multicloud CX"

Bgrenon at 21:31, October 7, 2020

Bgrenon: Published

WikiSysop: Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

Bgrenon: Published

WikiSysop: Text replacement - "Genesys Engage Cloud" to "Genesys Engage cloud"

WikiSysop: Text replacement - "PureEngage" to "Genesys Engage"

WikiSysop: Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"