PEC-VM/Users - Revision history

Jeffrey.erickson@genesys.com: Published

2021-01-08T19:16:30Z

Published

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

2020-07-25T02:31:51Z

Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"

2020-07-15T11:44:54Z

Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

Jerickso: Published

2020-06-08T22:35:38Z

Published

Jerickso: Published

2020-06-08T18:00:25Z

Published

New page

{{Article
|Standalone=Yes
|DisplayName=Voicemail for Agents and Supervisors
|Role=Agent, Supervisor
|TocName=Voicemail for Agents and Supervisors
|Platform=PureEngage
|ComingSoon=No
|Context=You can access your voicemail account from the web or from local or remote telephones.

Before you can access your voicemail, you must set up your user profile. Your mailbox comes with a generic standard greeting. If you want to use a personal greeting or an extended absence greeting, you must record it.

Web access requires Chrome, Firefox, or Internet Explorer 9 or 10.
|Section={{Section
|sectionHeading=Access your voicemail from a local telephone
|Standalone=No
|ComingSoon=No
|alignment=Vertical
|structuredtext=Your desktop telephone might have a Message Waiting Indicator (MWI) in the form of a light or an LED display, which indicates that this phone's mailbox has new messages waiting.

To access your voicemail from a telephone connected to your internal telephone system:
# Press the '''voicemail''' key, if your phone includes one, or dial the voicemail access number. Your method of access depends upon your specific telephone model.
# Enter your mailbox number and password, as required. If you are accessing your voicemail for the first time, you must change your password.
# From the main menu, select from the following options:
#* Press '''1''' to play new messages. (Messages become old after 1 play.)
#* Press '''3''' to play old messages.
#* Press '''4''' to {{Link-AnywhereElse|product=PEC-VM|topic=Users|standalone|display text=reach the greetings menu|anchor=vmgreetings}}.
#* Press '''5''' to record your name or change your password.
#* Press '''6''' to access a group mailbox, if available to you. Press '''1''' and enter a group mailbox number or press '''2''' to hear a list of all available group mailboxes.
# Use these commands while any message plays:
#* Press '''1''' to rewind 10 seconds.
#* Press '''2''' to pause or resume.
#* Press '''3''' to forward 10 seconds.
#* Press '''4''' to play a voice menu, which lists all commands for listeners.
#* Press '''5''' to hear envelope information about the call, for example: message length (in H:M:S) and Caller ID of sender.
#* Press '''7''' to delete. (Message is saved if not deleted.)
#* Press '''#''' (number sign) to go to the next message.
#* Press '''*''' (asterisk) to cancel and return to the main menu.

'''Note:''' In the Telephone User Interface (TUI), mailboxes can be accessed only with mailbox credentials (mailbox number). Using DN, agent, or user credentials to access mailboxes is not supported.
|advanced=Yes
|anchor=vmlocal
|fullwidth=No
|Status=No
}}{{Section
|sectionHeading=Access your voicemail from a remote telephone
|Standalone=No
|ComingSoon=No
|alignment=Vertical
|anchor=vmremote
|structuredtext=To access your voicemail from a telephone not connected to your internal telephone system:
# Dial the voicemail access number. If you have dialed into a group mailbox, you can only play messages.
# Enter your mailbox number and password. If you are accessing your voicemail for the first time, you must change your password.
# Press '''#''' to confirm.
# From the main menu, select from the following options:
#* Press '''1''' to play new messages. (Messages become old after 1 play.)
#* Press '''3''' to play old messages.
#* Press '''4''' to {{Link-AnywhereElse|product=PEC-VM|topic=Users|standalone|display text=reach the greetings menu|anchor=vmgreetings}}.
#* Press '''5''' to record your name or change your password.
# Use these commands while any message plays:
#* Press '''1''' to rewind 10 seconds.
#* Press '''2''' to pause or resume.
#* Press '''3''' to forward 10 seconds.
#* Press '''4''' to play a voice menu, which lists all commands for listeners.
#* Press '''5''' to hear envelope information about the call, for example: message length (in H:M:S) and Caller ID of sender.
#* Press '''7''' to delete. (Message is saved if not deleted.)
#* Press '''#''' (number sign) to go to the next message.
#* Press '''*''' (asterisk) to cancel and return to the main menu.

'''Note:''' In the Telephone User Interface (TUI), mailboxes can be accessed only with mailbox credentials (mailbox number). Using DN, agent, or user credentials to access mailboxes is not supported.
|advanced=No
|Status=No
}}{{Section
|sectionHeading=Manage your greetings
|Standalone=No
|ComingSoon=No
|alignment=Vertical
|structuredtext=Users can manage greetings for their personal mailboxes. Only users who are Group Mailbox Administrators can change greetings and passwords for group mailboxes.

To manage your greetings from a local or remote telephone, press 4 and use these commands:
* Press '''1''' to record an <tt>extended absence greeting</tt>.
* Press '''2''' to record a <tt>personal greeting</tt>.
* Press '''5''' to activate the <tt>standard greeting</tt> that inserts your recorded name into a standard message. For example: You have reached the mailbox of ''play_recorded_name''.
* Press '''6''' to activate your <tt>personal greeting</tt>. Not available or played unless this greeting exists.
* Press '''7''' to activate your <tt>extended absence greeting</tt>. Not available or played unless this greeting exists.

After initiating each action, follow the audio prompts.
* Press '''*''' to exit the Greetings menu and return to main menu.
|advanced=No
|Status=No
}}
|product=Draft:PEC-VM
|urlname=Users
}}

@@ Line 28: / Line 28: @@
 #*Press '''1''' to play new messages. (Messages become old after 1 play.)
 #*Press '''3''' to play old messages.
-#*Press '''4''' to {{Link-AnywhereElse|product=PEC-VM|topic=Users|standalone|display text=reach the greetings menu|anchor=vmgreetings}}.
+#*Press '''4''' to {{Link-Standalone|topic=PEC-VM/Users|anchor=vmgreetings|display text=reach the greetings menu}}.
 #*Press '''5''' to record your name or change your password.
 #*Press '''6''' to access a group mailbox, if available to you. Press '''1''' and enter a group mailbox number or press '''2''' to hear a list of all available group mailboxes.
@@ Line 59: / Line 59: @@
 #*Press '''1''' to play new messages. (Messages become old after 1 play.)
 #*Press '''3''' to play old messages.
-#*Press '''4''' to {{Link-AnywhereElse|product=PEC-VM|topic=Users|standalone|display text=reach the greetings menu|anchor=vmgreetings}}.
+#*Press '''4''' to {{Link-Standalone|topic=PEC-VM/Users|anchor=vmgreetings|display text=reach the greetings menu}}.
 #*Press '''5''' to record your name or change your password.
 #Use these commands while any message plays:
@@ Line 77: / Line 77: @@
 }}{{Section
 |sectionHeading=Manage your greetings
-|anchor=
+|anchor=vmgreetings
 |alignment=Vertical
 |Media=

@@ Line 10: / Line 10: @@
 Web access requires Chrome, Firefox, or Internet Explorer 9 or 10.
 |ComingSoon=No
-|Platform=GenesysEngage-onpremises
+|Platform=GenesysEngage-cloud
 |Role=Agent, Supervisor
 |Prereq=

@@ Line 1: / Line 1: @@
 {{Article
 |Standalone=Yes
-|DisplayName=Voicemail for Agents and Supervisors
+|DisplayName=Voicemail for agents and supervisors
-|Role=Agent, Supervisor
+|TocName=Voicemail for agents and supervisors
 |Context=You can access your voicemail account from the web or from local or remote telephones.
@@ Line 12: / Line 9: @@
 Web access requires Chrome, Firefox, or Internet Explorer 9 or 10.
 |Section={{Section
 |sectionHeading=Access your voicemail from a local telephone
-|Standalone=No
+|anchor=vmlocal
 |alignment=Vertical
 |structuredtext=Your desktop telephone might have a Message Waiting Indicator (MWI) in the form of a light or an LED display, which indicates that this phone's mailbox has new messages waiting.
 To access your voicemail from a telephone connected to your internal telephone system:
 # Press the '''voicemail''' key, if your phone includes one, or dial the voicemail access number. Your method of access depends upon your specific telephone model.
-# Enter your mailbox number and password, as required. If you are accessing your voicemail for the first time, you must change your password.
+#Press the '''voicemail''' key, if your phone includes one, or dial the voicemail access number. Your method of access depends upon your specific telephone model.
-# From the main menu, select from the following options:
+#Enter your mailbox number and password, as required. If you are accessing your voicemail for the first time, you must change your password.
-#* Press '''1''' to play new messages. (Messages become old after 1 play.)
+#From the main menu, select from the following options:
-#* Press '''3''' to play old messages.
+#*Press '''1''' to play new messages. (Messages become old after 1 play.)
-#* Press '''4''' to {{Link-AnywhereElse|product=PEC-VM|topic=Users|standalone|display text=reach the greetings menu|anchor=vmgreetings}}.
+#*Press '''3''' to play old messages.
-#* Press '''5''' to record your name or change your password.
+#*Press '''4''' to {{Link-AnywhereElse|product=PEC-VM|topic=Users|standalone|display text=reach the greetings menu|anchor=vmgreetings}}.
-#* Press '''6''' to access a group mailbox, if available to you. Press '''1''' and enter a group mailbox number or press '''2''' to hear a list of all available group mailboxes.
+#*Press '''5''' to record your name or change your password.
-# Use these commands while any message plays:
+#*Press '''6''' to access a group mailbox, if available to you. Press '''1''' and enter a group mailbox number or press '''2''' to hear a list of all available group mailboxes.
-#* Press '''1''' to rewind 10 seconds.
+#Use these commands while any message plays:
-#* Press '''2''' to pause or resume.
+#*Press '''1''' to rewind 10 seconds.
-#* Press '''3''' to forward 10 seconds.
+#*Press '''2''' to pause or resume.
-#* Press '''4''' to play a voice menu, which lists all commands for listeners.
+#*Press '''3''' to forward 10 seconds.
-#* Press '''5''' to hear envelope information about the call, for example: message length (in H:M:S) and Caller ID of sender.
+#*Press '''4''' to play a voice menu, which lists all commands for listeners.
-#* Press '''7''' to delete. (Message is saved if not deleted.)
+#*Press '''5''' to hear envelope information about the call, for example: message length (in H:M:S) and Caller ID of sender.
-#* Press '''#''' (number sign) to go to the next message.
+#*Press '''7''' to delete. (Message is saved if not deleted.)
-#* Press '''*''' (asterisk) to cancel and return to the main menu.
+#*Press '''#''' (number sign) to go to the next message.
 '''Note:''' In the Telephone User Interface (TUI), mailboxes can be accessed only with mailbox credentials (mailbox number). Using DN, agent, or user credentials to access mailboxes is not supported.
-|advanced=Yes
+|structuredtextwide=
-|anchor=vmlocal
+|FAQHeading=
 |Status=No
 }}{{Section
 |sectionHeading=Access your voicemail from a remote telephone
-|Standalone=No
+|anchor=vmremote
 |alignment=Vertical
-|anchor=vmremote
+|Media=
 |structuredtext=To access your voicemail from a telephone not connected to your internal telephone system:
 # Dial the voicemail access number. If you have dialed into a group mailbox, you can only play messages.
-# Enter your mailbox number and password. If you are accessing your voicemail for the first time, you must change your password.
+#Dial the voicemail access number. If you have dialed into a group mailbox, you can only play messages.
-# Press '''#''' to confirm.
+#Enter your mailbox number and password. If you are accessing your voicemail for the first time, you must change your password.
-# From the main menu, select from the following options:
+#Press '''#''' to confirm.
-#* Press '''1''' to play new messages. (Messages become old after 1 play.)
+#From the main menu, select from the following options:
-#* Press '''3''' to play old messages.
+#*Press '''1''' to play new messages. (Messages become old after 1 play.)
-#* Press '''4''' to {{Link-AnywhereElse|product=PEC-VM|topic=Users|standalone|display text=reach the greetings menu|anchor=vmgreetings}}.
+#*Press '''3''' to play old messages.
-#* Press '''5''' to record your name or change your password.
+#*Press '''4''' to {{Link-AnywhereElse|product=PEC-VM|topic=Users|standalone|display text=reach the greetings menu|anchor=vmgreetings}}.
-# Use these commands while any message plays:
+#*Press '''5''' to record your name or change your password.
-#* Press '''1''' to rewind 10 seconds.
+#Use these commands while any message plays:
-#* Press '''2''' to pause or resume.
+#*Press '''1''' to rewind 10 seconds.
-#* Press '''3''' to forward 10 seconds.
+#*Press '''2''' to pause or resume.
-#* Press '''4''' to play a voice menu, which lists all commands for listeners.
+#*Press '''3''' to forward 10 seconds.
-#* Press '''5''' to hear envelope information about the call, for example: message length (in H:M:S) and Caller ID of sender.
+#*Press '''4''' to play a voice menu, which lists all commands for listeners.
-#* Press '''7''' to delete. (Message is saved if not deleted.)
+#*Press '''5''' to hear envelope information about the call, for example: message length (in H:M:S) and Caller ID of sender.
-#* Press '''#''' (number sign) to go to the next message.
+#*Press '''7''' to delete. (Message is saved if not deleted.)
-#* Press '''*''' (asterisk) to cancel and return to the main menu.
+#*Press '''#''' (number sign) to go to the next message.
 '''Note:''' In the Telephone User Interface (TUI), mailboxes can be accessed only with mailbox credentials (mailbox number). Using DN, agent, or user credentials to access mailboxes is not supported.
-|advanced=No
+|structuredtextwide=
 |Status=No
 }}{{Section
 |sectionHeading=Manage your greetings
-|Standalone=No
+|anchor=
 |alignment=Vertical
 |structuredtext=Users can manage greetings for their personal mailboxes. Only users who are Group Mailbox Administrators can change greetings and passwords for group mailboxes.
 To manage your greetings from a local or remote telephone, press 4 and use these commands:
 * Press '''1''' to record an <tt>extended absence greeting</tt>.
-* Press '''2''' to record a <tt>personal greeting</tt>.
+*Press '''1''' to record an <tt>extended absence greeting</tt>.
-* Press '''5''' to activate the <tt>standard greeting</tt> that inserts your recorded name into a standard message. For example: You have reached the mailbox of ''play_recorded_name''.
+*Press '''2''' to record a <tt>personal greeting</tt>.
-* Press '''6''' to activate your <tt>personal greeting</tt>. Not available or played unless this greeting exists.
+*Press '''5''' to activate the <tt>standard greeting</tt> that inserts your recorded name into a standard message. For example: You have reached the mailbox of ''play_recorded_name''.
-* Press '''7''' to activate your <tt>extended absence greeting</tt>. Not available or played unless this greeting exists.
+*Press '''6''' to activate your <tt>personal greeting</tt>. Not available or played unless this greeting exists.
 After initiating each action, follow the audio prompts.
 * Press '''*''' to exit the Greetings menu and return to main menu.
-|advanced=No
+*Press '''*''' to exit the Greetings menu and return to main menu.
 |Status=No
 }}

PEC-VM/Users - Revision history

Jeffrey.erickson@genesys.com: Published

WikiSysop: Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

Jerickso: Published

Jerickso: Published

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"