<?xml version="1.0"?>
<feed xmlns="http://www.w3.org/2005/Atom" xml:lang="en">
	<id>https://all.docs.genesys.com/index.php?action=history&amp;feed=atom&amp;title=PEC-Super%2Ftrainsuper</id>
	<title>PEC-Super/trainsuper - Revision history</title>
	<link rel="self" type="application/atom+xml" href="https://all.docs.genesys.com/index.php?action=history&amp;feed=atom&amp;title=PEC-Super%2Ftrainsuper"/>
	<link rel="alternate" type="text/html" href="https://all.docs.genesys.com/index.php?title=PEC-Super/trainsuper&amp;action=history"/>
	<updated>2026-05-04T07:56:01Z</updated>
	<subtitle>Revision history for this page on the wiki</subtitle>
	<generator>MediaWiki 1.31.1</generator>
	<entry>
		<id>https://all.docs.genesys.com/index.php?title=PEC-Super/trainsuper&amp;diff=125570&amp;oldid=prev</id>
		<title>WikiSysop at 19:20, July 28, 2022</title>
		<link rel="alternate" type="text/html" href="https://all.docs.genesys.com/index.php?title=PEC-Super/trainsuper&amp;diff=125570&amp;oldid=prev"/>
		<updated>2022-07-28T19:20:45Z</updated>

		<summary type="html">&lt;p&gt;&lt;/p&gt;
&lt;table class=&quot;diff diff-contentalign-left&quot; data-mw=&quot;interface&quot;&gt;
				&lt;col class=&quot;diff-marker&quot; /&gt;
				&lt;col class=&quot;diff-content&quot; /&gt;
				&lt;col class=&quot;diff-marker&quot; /&gt;
				&lt;col class=&quot;diff-content&quot; /&gt;
				&lt;tr class=&quot;diff-title&quot; lang=&quot;en&quot;&gt;
				&lt;td colspan=&quot;2&quot; style=&quot;background-color: #fff; color: #222; text-align: center;&quot;&gt;← Older revision&lt;/td&gt;
				&lt;td colspan=&quot;2&quot; style=&quot;background-color: #fff; color: #222; text-align: center;&quot;&gt;Revision as of 19:20, July 28, 2022&lt;/td&gt;
				&lt;/tr&gt;&lt;tr&gt;&lt;td colspan=&quot;2&quot; class=&quot;diff-lineno&quot; id=&quot;mw-diff-left-l5&quot; &gt;Line 5:&lt;/td&gt;
&lt;td colspan=&quot;2&quot; class=&quot;diff-lineno&quot;&gt;Line 5:&lt;/td&gt;&lt;/tr&gt;
&lt;tr&gt;&lt;td class='diff-marker'&gt;&amp;#160;&lt;/td&gt;&lt;td style=&quot;background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;&quot;&gt;&lt;div&gt;|Context=Just getting started with Genesys Multicloud CX? Let's begin with what most supervisors do daily. Feel free to work through the First 10, try some of the Most popular tasks, or browse Learning by app to find specific tasks you want to learn.&lt;/div&gt;&lt;/td&gt;&lt;td class='diff-marker'&gt;&amp;#160;&lt;/td&gt;&lt;td style=&quot;background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;&quot;&gt;&lt;div&gt;|Context=Just getting started with Genesys Multicloud CX? Let's begin with what most supervisors do daily. Feel free to work through the First 10, try some of the Most popular tasks, or browse Learning by app to find specific tasks you want to learn.&lt;/div&gt;&lt;/td&gt;&lt;/tr&gt;
&lt;tr&gt;&lt;td class='diff-marker'&gt;&amp;#160;&lt;/td&gt;&lt;td style=&quot;background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;&quot;&gt;&lt;/td&gt;&lt;td class='diff-marker'&gt;&amp;#160;&lt;/td&gt;&lt;td style=&quot;background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;&quot;&gt;&lt;/td&gt;&lt;/tr&gt;
&lt;tr&gt;&lt;td class='diff-marker'&gt;−&lt;/td&gt;&lt;td style=&quot;color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;&quot;&gt;&lt;div&gt;[[File:10blue.jpg|60px|Get started|link=#f10]] [[File:Thumbs_up_grn.jpg|60px|Most popular|link=#pop]] [[File:Hub-agtset.png|60px|Agent Setup|link=#as]] [[File:Hub-AgentDesk.png|60px|Agent &lt;del class=&quot;diffchange diffchange-inline&quot;&gt;Desktop&lt;/del&gt;|link=#ad]] [[File:Hub-WFM.png|60px|Workforce Management|link=#wfm]] [[File:Hub-rtr.png|60px|Real-time reporting|link=#rtr]] [[File:Hub-histrep.png|60px|Historical reporting|link=#histrep]] [[File:Hub-IVR.png|60px|GVP reporting|link=#ivr]] [[File:Hub-Recording.png|60px|Recording|link=#rec]]&lt;/div&gt;&lt;/td&gt;&lt;td class='diff-marker'&gt;+&lt;/td&gt;&lt;td style=&quot;color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;&quot;&gt;&lt;div&gt;[[File:10blue.jpg|60px|Get started|link=#f10]] [[File:Thumbs_up_grn.jpg|60px|Most popular|link=#pop]] [[File:Hub-agtset.png|60px|Agent Setup|link=#as]] [[File:Hub-AgentDesk.png|60px|Agent &lt;ins class=&quot;diffchange diffchange-inline&quot;&gt;Workspace&lt;/ins&gt;|link=#ad]] [[File:Hub-WFM.png|60px|Workforce Management|link=#wfm]] [[File:Hub-rtr.png|60px|Real-time reporting|link=#rtr]] [[File:Hub-histrep.png|60px|Historical reporting|link=#histrep]] [[File:Hub-IVR.png|60px|GVP reporting|link=#ivr]] [[File:Hub-Recording.png|60px|Recording|link=#rec]]&lt;/div&gt;&lt;/td&gt;&lt;/tr&gt;
&lt;tr&gt;&lt;td class='diff-marker'&gt;&amp;#160;&lt;/td&gt;&lt;td style=&quot;background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;&quot;&gt;&lt;div&gt;|ComingSoon=No&lt;/div&gt;&lt;/td&gt;&lt;td class='diff-marker'&gt;&amp;#160;&lt;/td&gt;&lt;td style=&quot;background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;&quot;&gt;&lt;div&gt;|ComingSoon=No&lt;/div&gt;&lt;/td&gt;&lt;/tr&gt;
&lt;tr&gt;&lt;td class='diff-marker'&gt;&amp;#160;&lt;/td&gt;&lt;td style=&quot;background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;&quot;&gt;&lt;div&gt;|Role=Supervisor&lt;/div&gt;&lt;/td&gt;&lt;td class='diff-marker'&gt;&amp;#160;&lt;/td&gt;&lt;td style=&quot;background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;&quot;&gt;&lt;div&gt;|Role=Supervisor&lt;/div&gt;&lt;/td&gt;&lt;/tr&gt;
&lt;tr&gt;&lt;td class='diff-marker'&gt;−&lt;/td&gt;&lt;td style=&quot;color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;&quot;&gt;&lt;div&gt;|Application=Agent &lt;del class=&quot;diffchange diffchange-inline&quot;&gt;Desktop&lt;/del&gt;, Agent Setup, Pulse Reporting, Reporting GCXI, Workforce Management&lt;/div&gt;&lt;/td&gt;&lt;td class='diff-marker'&gt;+&lt;/td&gt;&lt;td style=&quot;color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;&quot;&gt;&lt;div&gt;|Application=Agent &lt;ins class=&quot;diffchange diffchange-inline&quot;&gt;Workspace&lt;/ins&gt;, Agent Setup, Pulse Reporting, Reporting GCXI, Workforce Management&lt;/div&gt;&lt;/td&gt;&lt;/tr&gt;
&lt;tr&gt;&lt;td class='diff-marker'&gt;&amp;#160;&lt;/td&gt;&lt;td style=&quot;background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;&quot;&gt;&lt;div&gt;|Section={{Section&lt;/div&gt;&lt;/td&gt;&lt;td class='diff-marker'&gt;&amp;#160;&lt;/td&gt;&lt;td style=&quot;background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;&quot;&gt;&lt;div&gt;|Section={{Section&lt;/div&gt;&lt;/td&gt;&lt;/tr&gt;
&lt;tr&gt;&lt;td class='diff-marker'&gt;&amp;#160;&lt;/td&gt;&lt;td style=&quot;background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;&quot;&gt;&lt;div&gt;|sectionHeading=First 10&lt;/div&gt;&lt;/td&gt;&lt;td class='diff-marker'&gt;&amp;#160;&lt;/td&gt;&lt;td style=&quot;background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;&quot;&gt;&lt;div&gt;|sectionHeading=First 10&lt;/div&gt;&lt;/td&gt;&lt;/tr&gt;
&lt;tr&gt;&lt;td colspan=&quot;2&quot; class=&quot;diff-lineno&quot; id=&quot;mw-diff-left-l21&quot; &gt;Line 21:&lt;/td&gt;
&lt;td colspan=&quot;2&quot; class=&quot;diff-lineno&quot;&gt;Line 21:&lt;/td&gt;&lt;/tr&gt;
&lt;tr&gt;&lt;td class='diff-marker'&gt;&amp;#160;&lt;/td&gt;&lt;td style=&quot;background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;&quot;&gt;&lt;div&gt;#{{Link-Standalone|topic=PEC-GS/Users|display text=Genesys Softphone for agents and supervisors}}&lt;/div&gt;&lt;/td&gt;&lt;td class='diff-marker'&gt;&amp;#160;&lt;/td&gt;&lt;td style=&quot;background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;&quot;&gt;&lt;div&gt;#{{Link-Standalone|topic=PEC-GS/Users|display text=Genesys Softphone for agents and supervisors}}&lt;/div&gt;&lt;/td&gt;&lt;/tr&gt;
&lt;tr&gt;&lt;td class='diff-marker'&gt;&amp;#160;&lt;/td&gt;&lt;td style=&quot;background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;&quot;&gt;&lt;div&gt;#{{Link-Standalone|topic=PEC-AD|display text=Use your Agent Workspace}}&lt;/div&gt;&lt;/td&gt;&lt;td class='diff-marker'&gt;&amp;#160;&lt;/td&gt;&lt;td style=&quot;background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;&quot;&gt;&lt;div&gt;#{{Link-Standalone|topic=PEC-AD|display text=Use your Agent Workspace}}&lt;/div&gt;&lt;/td&gt;&lt;/tr&gt;
&lt;tr&gt;&lt;td class='diff-marker'&gt;−&lt;/td&gt;&lt;td style=&quot;color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;&quot;&gt;&lt;div&gt;#{{Link-AnywhereElse|product=PEC-AD|version=Current|manual=Supervisor|topic=ADsuper|display text=Supervise agents in Agent &lt;del class=&quot;diffchange diffchange-inline&quot;&gt;Desktop&lt;/del&gt;}}&lt;/div&gt;&lt;/td&gt;&lt;td class='diff-marker'&gt;+&lt;/td&gt;&lt;td style=&quot;color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;&quot;&gt;&lt;div&gt;#{{Link-AnywhereElse|product=PEC-AD|version=Current|manual=Supervisor|topic=ADsuper|display text=Supervise agents in Agent &lt;ins class=&quot;diffchange diffchange-inline&quot;&gt;Workspace&lt;/ins&gt;}}&lt;/div&gt;&lt;/td&gt;&lt;/tr&gt;
&lt;tr&gt;&lt;td class='diff-marker'&gt;&amp;#160;&lt;/td&gt;&lt;td style=&quot;background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;&quot;&gt;&lt;div&gt;#{{Link-Standalone|topic=PEC-VM/Users|display text=Check your voicemail}}&lt;/div&gt;&lt;/td&gt;&lt;td class='diff-marker'&gt;&amp;#160;&lt;/td&gt;&lt;td style=&quot;background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;&quot;&gt;&lt;div&gt;#{{Link-Standalone|topic=PEC-VM/Users|display text=Check your voicemail}}&lt;/div&gt;&lt;/td&gt;&lt;/tr&gt;
&lt;tr&gt;&lt;td class='diff-marker'&gt;&amp;#160;&lt;/td&gt;&lt;td style=&quot;background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;&quot;&gt;&lt;div&gt;#{{Link-AnywhereElse|product=PEC-WFM|version=Current|manual=Administrator|topic=GetStarted|display text=Get started with Workforce Management}}&lt;/div&gt;&lt;/td&gt;&lt;td class='diff-marker'&gt;&amp;#160;&lt;/td&gt;&lt;td style=&quot;background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;&quot;&gt;&lt;div&gt;#{{Link-AnywhereElse|product=PEC-WFM|version=Current|manual=Administrator|topic=GetStarted|display text=Get started with Workforce Management}}&lt;/div&gt;&lt;/td&gt;&lt;/tr&gt;
&lt;tr&gt;&lt;td colspan=&quot;2&quot; class=&quot;diff-lineno&quot; id=&quot;mw-diff-left-l38&quot; &gt;Line 38:&lt;/td&gt;
&lt;td colspan=&quot;2&quot; class=&quot;diff-lineno&quot;&gt;Line 38:&lt;/td&gt;&lt;/tr&gt;
&lt;tr&gt;&lt;td class='diff-marker'&gt;&amp;#160;&lt;/td&gt;&lt;td style=&quot;background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;&quot;&gt;&lt;div&gt;#{{Link-AnywhereElse|product=PEC-AS|version=Current|manual=ManageCC|topic=Create_agents|display text=Manage agents}}&lt;/div&gt;&lt;/td&gt;&lt;td class='diff-marker'&gt;&amp;#160;&lt;/td&gt;&lt;td style=&quot;background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;&quot;&gt;&lt;div&gt;#{{Link-AnywhereElse|product=PEC-AS|version=Current|manual=ManageCC|topic=Create_agents|display text=Manage agents}}&lt;/div&gt;&lt;/td&gt;&lt;/tr&gt;
&lt;tr&gt;&lt;td class='diff-marker'&gt;&amp;#160;&lt;/td&gt;&lt;td style=&quot;background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;&quot;&gt;&lt;div&gt;#{{Link-AnywhereElse|product=PEC-AS|version=Current|manual=ManageCC|topic=Create_skills|display text=Manage agent skills}}&lt;/div&gt;&lt;/td&gt;&lt;td class='diff-marker'&gt;&amp;#160;&lt;/td&gt;&lt;td style=&quot;background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;&quot;&gt;&lt;div&gt;#{{Link-AnywhereElse|product=PEC-AS|version=Current|manual=ManageCC|topic=Create_skills|display text=Manage agent skills}}&lt;/div&gt;&lt;/td&gt;&lt;/tr&gt;
&lt;tr&gt;&lt;td class='diff-marker'&gt;−&lt;/td&gt;&lt;td style=&quot;color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;&quot;&gt;&lt;div&gt;#{{Link-AnywhereElse|product=PEC-AD|version=Current|manual=Supervisor|topic=ADsuper|display text=Supervise agents in Agent &lt;del class=&quot;diffchange diffchange-inline&quot;&gt;Desktop&lt;/del&gt;}}&lt;/div&gt;&lt;/td&gt;&lt;td class='diff-marker'&gt;+&lt;/td&gt;&lt;td style=&quot;color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;&quot;&gt;&lt;div&gt;#{{Link-AnywhereElse|product=PEC-AD|version=Current|manual=Supervisor|topic=ADsuper|display text=Supervise agents in Agent &lt;ins class=&quot;diffchange diffchange-inline&quot;&gt;Workspace&lt;/ins&gt;}}&lt;/div&gt;&lt;/td&gt;&lt;/tr&gt;
&lt;tr&gt;&lt;td class='diff-marker'&gt;&amp;#160;&lt;/td&gt;&lt;td style=&quot;background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;&quot;&gt;&lt;div&gt;#{{Link-AnywhereElse|product=PEC-WFM|version=Current|manual=Supervisor|topic=ScheduleMdl|anchor=UsgMSVws|display text=Using the Master Schedule Views}}&lt;/div&gt;&lt;/td&gt;&lt;td class='diff-marker'&gt;&amp;#160;&lt;/td&gt;&lt;td style=&quot;background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;&quot;&gt;&lt;div&gt;#{{Link-AnywhereElse|product=PEC-WFM|version=Current|manual=Supervisor|topic=ScheduleMdl|anchor=UsgMSVws|display text=Using the Master Schedule Views}}&lt;/div&gt;&lt;/td&gt;&lt;/tr&gt;
&lt;tr&gt;&lt;td class='diff-marker'&gt;&amp;#160;&lt;/td&gt;&lt;td style=&quot;background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;&quot;&gt;&lt;div&gt;#{{Link-AnywhereElse|product=PEC-WFM|version=Current|manual=Supervisor|topic=AddCalItmsWz|display text=Add calendar items}}&lt;/div&gt;&lt;/td&gt;&lt;td class='diff-marker'&gt;&amp;#160;&lt;/td&gt;&lt;td style=&quot;background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;&quot;&gt;&lt;div&gt;#{{Link-AnywhereElse|product=PEC-WFM|version=Current|manual=Supervisor|topic=AddCalItmsWz|display text=Add calendar items}}&lt;/div&gt;&lt;/td&gt;&lt;/tr&gt;
&lt;tr&gt;&lt;td colspan=&quot;2&quot; class=&quot;diff-lineno&quot; id=&quot;mw-diff-left-l65&quot; &gt;Line 65:&lt;/td&gt;
&lt;td colspan=&quot;2&quot; class=&quot;diff-lineno&quot;&gt;Line 65:&lt;/td&gt;&lt;/tr&gt;
&lt;tr&gt;&lt;td class='diff-marker'&gt;&amp;#160;&lt;/td&gt;&lt;td style=&quot;background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;&quot;&gt;&lt;div&gt;|anchor=ad&lt;/div&gt;&lt;/td&gt;&lt;td class='diff-marker'&gt;&amp;#160;&lt;/td&gt;&lt;td style=&quot;background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;&quot;&gt;&lt;div&gt;|anchor=ad&lt;/div&gt;&lt;/td&gt;&lt;/tr&gt;
&lt;tr&gt;&lt;td class='diff-marker'&gt;&amp;#160;&lt;/td&gt;&lt;td style=&quot;background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;&quot;&gt;&lt;div&gt;|alignment=Vertical&lt;/div&gt;&lt;/td&gt;&lt;td class='diff-marker'&gt;&amp;#160;&lt;/td&gt;&lt;td style=&quot;background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;&quot;&gt;&lt;div&gt;|alignment=Vertical&lt;/div&gt;&lt;/td&gt;&lt;/tr&gt;
&lt;tr&gt;&lt;td class='diff-marker'&gt;−&lt;/td&gt;&lt;td style=&quot;color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;&quot;&gt;&lt;div&gt;|structuredtext====Agent &lt;del class=&quot;diffchange diffchange-inline&quot;&gt;Desktop&lt;/del&gt;===&lt;/div&gt;&lt;/td&gt;&lt;td class='diff-marker'&gt;+&lt;/td&gt;&lt;td style=&quot;color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;&quot;&gt;&lt;div&gt;|structuredtext====Agent &lt;ins class=&quot;diffchange diffchange-inline&quot;&gt;Workspace&lt;/ins&gt;===&lt;/div&gt;&lt;/td&gt;&lt;/tr&gt;
&lt;tr&gt;&lt;td class='diff-marker'&gt;&amp;#160;&lt;/td&gt;&lt;td style=&quot;background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;&quot;&gt;&lt;div&gt;[[File:Hub-AgentDesk.png|60px|]]&lt;/div&gt;&lt;/td&gt;&lt;td class='diff-marker'&gt;&amp;#160;&lt;/td&gt;&lt;td style=&quot;background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;&quot;&gt;&lt;div&gt;[[File:Hub-AgentDesk.png|60px|]]&lt;/div&gt;&lt;/td&gt;&lt;/tr&gt;
&lt;tr&gt;&lt;td class='diff-marker'&gt;&amp;#160;&lt;/td&gt;&lt;td style=&quot;background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;&quot;&gt;&lt;/td&gt;&lt;td class='diff-marker'&gt;&amp;#160;&lt;/td&gt;&lt;td style=&quot;background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;&quot;&gt;&lt;/td&gt;&lt;/tr&gt;
&lt;tr&gt;&lt;td class='diff-marker'&gt;−&lt;/td&gt;&lt;td style=&quot;color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;&quot;&gt;&lt;div&gt;*{{Link-AnywhereElse|product=PEC-AD|version=Current|manual=Supervisor|topic=ADsuper|display text=Supervising agents in Agent &lt;del class=&quot;diffchange diffchange-inline&quot;&gt;Desktop&lt;/del&gt;}}&lt;/div&gt;&lt;/td&gt;&lt;td class='diff-marker'&gt;+&lt;/td&gt;&lt;td style=&quot;color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;&quot;&gt;&lt;div&gt;*{{Link-AnywhereElse|product=PEC-AD|version=Current|manual=Supervisor|topic=ADsuper|display text=Supervising agents in Agent &lt;ins class=&quot;diffchange diffchange-inline&quot;&gt;Workspace&lt;/ins&gt;}}&lt;/div&gt;&lt;/td&gt;&lt;/tr&gt;
&lt;tr&gt;&lt;td class='diff-marker'&gt;&amp;#160;&lt;/td&gt;&lt;td style=&quot;background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;&quot;&gt;&lt;div&gt;|Status=No&lt;/div&gt;&lt;/td&gt;&lt;td class='diff-marker'&gt;&amp;#160;&lt;/td&gt;&lt;td style=&quot;background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;&quot;&gt;&lt;div&gt;|Status=No&lt;/div&gt;&lt;/td&gt;&lt;/tr&gt;
&lt;tr&gt;&lt;td class='diff-marker'&gt;&amp;#160;&lt;/td&gt;&lt;td style=&quot;background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;&quot;&gt;&lt;div&gt;}}{{Section&lt;/div&gt;&lt;/td&gt;&lt;td class='diff-marker'&gt;&amp;#160;&lt;/td&gt;&lt;td style=&quot;background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;&quot;&gt;&lt;div&gt;}}{{Section&lt;/div&gt;&lt;/td&gt;&lt;/tr&gt;
&lt;/table&gt;</summary>
		<author><name>WikiSysop</name></author>
		
	</entry>
	<entry>
		<id>https://all.docs.genesys.com/index.php?title=PEC-Super/trainsuper&amp;diff=125481&amp;oldid=prev</id>
		<title>WikiSysop at 19:02, July 28, 2022</title>
		<link rel="alternate" type="text/html" href="https://all.docs.genesys.com/index.php?title=PEC-Super/trainsuper&amp;diff=125481&amp;oldid=prev"/>
		<updated>2022-07-28T19:02:54Z</updated>

		<summary type="html">&lt;p&gt;&lt;/p&gt;
&lt;table class=&quot;diff diff-contentalign-left&quot; data-mw=&quot;interface&quot;&gt;
				&lt;col class=&quot;diff-marker&quot; /&gt;
				&lt;col class=&quot;diff-content&quot; /&gt;
				&lt;col class=&quot;diff-marker&quot; /&gt;
				&lt;col class=&quot;diff-content&quot; /&gt;
				&lt;tr class=&quot;diff-title&quot; lang=&quot;en&quot;&gt;
				&lt;td colspan=&quot;2&quot; style=&quot;background-color: #fff; color: #222; text-align: center;&quot;&gt;← Older revision&lt;/td&gt;
				&lt;td colspan=&quot;2&quot; style=&quot;background-color: #fff; color: #222; text-align: center;&quot;&gt;Revision as of 19:02, July 28, 2022&lt;/td&gt;
				&lt;/tr&gt;&lt;tr&gt;&lt;td colspan=&quot;2&quot; class=&quot;diff-lineno&quot; id=&quot;mw-diff-left-l20&quot; &gt;Line 20:&lt;/td&gt;
&lt;td colspan=&quot;2&quot; class=&quot;diff-lineno&quot;&gt;Line 20:&lt;/td&gt;&lt;/tr&gt;
&lt;tr&gt;&lt;td class='diff-marker'&gt;&amp;#160;&lt;/td&gt;&lt;td style=&quot;background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;&quot;&gt;&lt;div&gt;#{{Link-AnywhereElse|product=PEC-AS|version=Current|manual=ManageCC|topic=Create_skills|display text=Manage agent skills}}&lt;/div&gt;&lt;/td&gt;&lt;td class='diff-marker'&gt;&amp;#160;&lt;/td&gt;&lt;td style=&quot;background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;&quot;&gt;&lt;div&gt;#{{Link-AnywhereElse|product=PEC-AS|version=Current|manual=ManageCC|topic=Create_skills|display text=Manage agent skills}}&lt;/div&gt;&lt;/td&gt;&lt;/tr&gt;
&lt;tr&gt;&lt;td class='diff-marker'&gt;&amp;#160;&lt;/td&gt;&lt;td style=&quot;background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;&quot;&gt;&lt;div&gt;#{{Link-Standalone|topic=PEC-GS/Users|display text=Genesys Softphone for agents and supervisors}}&lt;/div&gt;&lt;/td&gt;&lt;td class='diff-marker'&gt;&amp;#160;&lt;/td&gt;&lt;td style=&quot;background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;&quot;&gt;&lt;div&gt;#{{Link-Standalone|topic=PEC-GS/Users|display text=Genesys Softphone for agents and supervisors}}&lt;/div&gt;&lt;/td&gt;&lt;/tr&gt;
&lt;tr&gt;&lt;td class='diff-marker'&gt;−&lt;/td&gt;&lt;td style=&quot;color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;&quot;&gt;&lt;div&gt;#{{Link-Standalone|topic=PEC-AD|display text=Use your &lt;del class=&quot;diffchange diffchange-inline&quot;&gt;agent desktop&lt;/del&gt;}}&lt;/div&gt;&lt;/td&gt;&lt;td class='diff-marker'&gt;+&lt;/td&gt;&lt;td style=&quot;color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;&quot;&gt;&lt;div&gt;#{{Link-Standalone|topic=PEC-AD|display text=Use your &lt;ins class=&quot;diffchange diffchange-inline&quot;&gt;Agent Workspace&lt;/ins&gt;}}&lt;/div&gt;&lt;/td&gt;&lt;/tr&gt;
&lt;tr&gt;&lt;td class='diff-marker'&gt;&amp;#160;&lt;/td&gt;&lt;td style=&quot;background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;&quot;&gt;&lt;div&gt;#{{Link-AnywhereElse|product=PEC-AD|version=Current|manual=Supervisor|topic=ADsuper|display text=Supervise agents in Agent Desktop}}&lt;/div&gt;&lt;/td&gt;&lt;td class='diff-marker'&gt;&amp;#160;&lt;/td&gt;&lt;td style=&quot;background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;&quot;&gt;&lt;div&gt;#{{Link-AnywhereElse|product=PEC-AD|version=Current|manual=Supervisor|topic=ADsuper|display text=Supervise agents in Agent Desktop}}&lt;/div&gt;&lt;/td&gt;&lt;/tr&gt;
&lt;tr&gt;&lt;td class='diff-marker'&gt;&amp;#160;&lt;/td&gt;&lt;td style=&quot;background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;&quot;&gt;&lt;div&gt;#{{Link-Standalone|topic=PEC-VM/Users|display text=Check your voicemail}}&lt;/div&gt;&lt;/td&gt;&lt;td class='diff-marker'&gt;&amp;#160;&lt;/td&gt;&lt;td style=&quot;background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;&quot;&gt;&lt;div&gt;#{{Link-Standalone|topic=PEC-VM/Users|display text=Check your voicemail}}&lt;/div&gt;&lt;/td&gt;&lt;/tr&gt;
&lt;/table&gt;</summary>
		<author><name>WikiSysop</name></author>
		
	</entry>
	<entry>
		<id>https://all.docs.genesys.com/index.php?title=PEC-Super/trainsuper&amp;diff=107917&amp;oldid=prev</id>
		<title>Ed.jamer@genesys.com: Text replacement - &quot;Genesys Engage [cC]loud&quot; to &quot;Genesys Multicloud CX&quot;</title>
		<link rel="alternate" type="text/html" href="https://all.docs.genesys.com/index.php?title=PEC-Super/trainsuper&amp;diff=107917&amp;oldid=prev"/>
		<updated>2021-11-09T20:28:39Z</updated>

		<summary type="html">&lt;p&gt;Text replacement - &amp;quot;Genesys Engage [cC]loud&amp;quot; to &amp;quot;Genesys Multicloud CX&amp;quot;&lt;/p&gt;
&lt;table class=&quot;diff diff-contentalign-left&quot; data-mw=&quot;interface&quot;&gt;
				&lt;col class=&quot;diff-marker&quot; /&gt;
				&lt;col class=&quot;diff-content&quot; /&gt;
				&lt;col class=&quot;diff-marker&quot; /&gt;
				&lt;col class=&quot;diff-content&quot; /&gt;
				&lt;tr class=&quot;diff-title&quot; lang=&quot;en&quot;&gt;
				&lt;td colspan=&quot;2&quot; style=&quot;background-color: #fff; color: #222; text-align: center;&quot;&gt;← Older revision&lt;/td&gt;
				&lt;td colspan=&quot;2&quot; style=&quot;background-color: #fff; color: #222; text-align: center;&quot;&gt;Revision as of 20:28, November 9, 2021&lt;/td&gt;
				&lt;/tr&gt;&lt;tr&gt;&lt;td colspan=&quot;2&quot; class=&quot;diff-lineno&quot; id=&quot;mw-diff-left-l3&quot; &gt;Line 3:&lt;/td&gt;
&lt;td colspan=&quot;2&quot; class=&quot;diff-lineno&quot;&gt;Line 3:&lt;/td&gt;&lt;/tr&gt;
&lt;tr&gt;&lt;td class='diff-marker'&gt;&amp;#160;&lt;/td&gt;&lt;td style=&quot;background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;&quot;&gt;&lt;div&gt;|DisplayName=Supervisor 101&lt;/div&gt;&lt;/td&gt;&lt;td class='diff-marker'&gt;&amp;#160;&lt;/td&gt;&lt;td style=&quot;background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;&quot;&gt;&lt;div&gt;|DisplayName=Supervisor 101&lt;/div&gt;&lt;/td&gt;&lt;/tr&gt;
&lt;tr&gt;&lt;td class='diff-marker'&gt;&amp;#160;&lt;/td&gt;&lt;td style=&quot;background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;&quot;&gt;&lt;div&gt;|TocName=Supervisor 101&lt;/div&gt;&lt;/td&gt;&lt;td class='diff-marker'&gt;&amp;#160;&lt;/td&gt;&lt;td style=&quot;background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;&quot;&gt;&lt;div&gt;|TocName=Supervisor 101&lt;/div&gt;&lt;/td&gt;&lt;/tr&gt;
&lt;tr&gt;&lt;td class='diff-marker'&gt;−&lt;/td&gt;&lt;td style=&quot;color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;&quot;&gt;&lt;div&gt;|Context=Just getting started with Genesys &lt;del class=&quot;diffchange diffchange-inline&quot;&gt;Engage cloud&lt;/del&gt;? Let's begin with what most supervisors do daily. Feel free to work through the First 10, try some of the Most popular tasks, or browse Learning by app to find specific tasks you want to learn.&lt;/div&gt;&lt;/td&gt;&lt;td class='diff-marker'&gt;+&lt;/td&gt;&lt;td style=&quot;color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;&quot;&gt;&lt;div&gt;|Context=Just getting started with Genesys &lt;ins class=&quot;diffchange diffchange-inline&quot;&gt;Multicloud CX&lt;/ins&gt;? Let's begin with what most supervisors do daily. Feel free to work through the First 10, try some of the Most popular tasks, or browse Learning by app to find specific tasks you want to learn.&lt;/div&gt;&lt;/td&gt;&lt;/tr&gt;
&lt;tr&gt;&lt;td class='diff-marker'&gt;&amp;#160;&lt;/td&gt;&lt;td style=&quot;background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;&quot;&gt;&lt;/td&gt;&lt;td class='diff-marker'&gt;&amp;#160;&lt;/td&gt;&lt;td style=&quot;background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;&quot;&gt;&lt;/td&gt;&lt;/tr&gt;
&lt;tr&gt;&lt;td class='diff-marker'&gt;&amp;#160;&lt;/td&gt;&lt;td style=&quot;background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;&quot;&gt;&lt;div&gt;[[File:10blue.jpg|60px|Get started|link=#f10]] [[File:Thumbs_up_grn.jpg|60px|Most popular|link=#pop]] [[File:Hub-agtset.png|60px|Agent Setup|link=#as]] [[File:Hub-AgentDesk.png|60px|Agent Desktop|link=#ad]] [[File:Hub-WFM.png|60px|Workforce Management|link=#wfm]] [[File:Hub-rtr.png|60px|Real-time reporting|link=#rtr]] [[File:Hub-histrep.png|60px|Historical reporting|link=#histrep]] [[File:Hub-IVR.png|60px|GVP reporting|link=#ivr]] [[File:Hub-Recording.png|60px|Recording|link=#rec]]&lt;/div&gt;&lt;/td&gt;&lt;td class='diff-marker'&gt;&amp;#160;&lt;/td&gt;&lt;td style=&quot;background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;&quot;&gt;&lt;div&gt;[[File:10blue.jpg|60px|Get started|link=#f10]] [[File:Thumbs_up_grn.jpg|60px|Most popular|link=#pop]] [[File:Hub-agtset.png|60px|Agent Setup|link=#as]] [[File:Hub-AgentDesk.png|60px|Agent Desktop|link=#ad]] [[File:Hub-WFM.png|60px|Workforce Management|link=#wfm]] [[File:Hub-rtr.png|60px|Real-time reporting|link=#rtr]] [[File:Hub-histrep.png|60px|Historical reporting|link=#histrep]] [[File:Hub-IVR.png|60px|GVP reporting|link=#ivr]] [[File:Hub-Recording.png|60px|Recording|link=#rec]]&lt;/div&gt;&lt;/td&gt;&lt;/tr&gt;
&lt;/table&gt;</summary>
		<author><name>Ed.jamer@genesys.com</name></author>
		
	</entry>
	<entry>
		<id>https://all.docs.genesys.com/index.php?title=PEC-Super/trainsuper&amp;diff=75236&amp;oldid=prev</id>
		<title>Jeffrey.erickson@genesys.com: Published</title>
		<link rel="alternate" type="text/html" href="https://all.docs.genesys.com/index.php?title=PEC-Super/trainsuper&amp;diff=75236&amp;oldid=prev"/>
		<updated>2021-01-08T00:18:02Z</updated>

		<summary type="html">&lt;p&gt;Published&lt;/p&gt;
&lt;p&gt;&lt;b&gt;New page&lt;/b&gt;&lt;/p&gt;&lt;div&gt;{{Article&lt;br /&gt;
|Standalone=Yes&lt;br /&gt;
|DisplayName=Supervisor 101&lt;br /&gt;
|TocName=Supervisor 101&lt;br /&gt;
|Context=Just getting started with Genesys Engage cloud? Let's begin with what most supervisors do daily. Feel free to work through the First 10, try some of the Most popular tasks, or browse Learning by app to find specific tasks you want to learn.&lt;br /&gt;
&lt;br /&gt;
[[File:10blue.jpg|60px|Get started|link=#f10]] [[File:Thumbs_up_grn.jpg|60px|Most popular|link=#pop]] [[File:Hub-agtset.png|60px|Agent Setup|link=#as]] [[File:Hub-AgentDesk.png|60px|Agent Desktop|link=#ad]] [[File:Hub-WFM.png|60px|Workforce Management|link=#wfm]] [[File:Hub-rtr.png|60px|Real-time reporting|link=#rtr]] [[File:Hub-histrep.png|60px|Historical reporting|link=#histrep]] [[File:Hub-IVR.png|60px|GVP reporting|link=#ivr]] [[File:Hub-Recording.png|60px|Recording|link=#rec]]&lt;br /&gt;
|ComingSoon=No&lt;br /&gt;
|Role=Supervisor&lt;br /&gt;
|Application=Agent Desktop, Agent Setup, Pulse Reporting, Reporting GCXI, Workforce Management&lt;br /&gt;
|Section={{Section&lt;br /&gt;
|sectionHeading=First 10&lt;br /&gt;
|anchor=f10&lt;br /&gt;
|alignment=Vertical&lt;br /&gt;
|structuredtext=[[File:10blue.jpg|60px|]]&lt;br /&gt;
&lt;br /&gt;
Learn these ten tasks to get you up to speed.&lt;br /&gt;
&lt;br /&gt;
#{{Link-AnywhereElse|product=PEC-AS|version=Current|manual=ManageCC|topic=Create_agents|display text=Manage agents}}&lt;br /&gt;
#{{Link-AnywhereElse|product=PEC-AS|version=Current|manual=ManageCC|topic=Create_skills|display text=Manage agent skills}}&lt;br /&gt;
#{{Link-Standalone|topic=PEC-GS/Users|display text=Genesys Softphone for agents and supervisors}}&lt;br /&gt;
#{{Link-Standalone|topic=PEC-AD|display text=Use your agent desktop}}&lt;br /&gt;
#{{Link-AnywhereElse|product=PEC-AD|version=Current|manual=Supervisor|topic=ADsuper|display text=Supervise agents in Agent Desktop}}&lt;br /&gt;
#{{Link-Standalone|topic=PEC-VM/Users|display text=Check your voicemail}}&lt;br /&gt;
#{{Link-AnywhereElse|product=PEC-WFM|version=Current|manual=Administrator|topic=GetStarted|display text=Get started with Workforce Management}}&lt;br /&gt;
#{{Link-AnywhereElse|product=PEC-WFM|version=Current|manual=Administrator|topic=Scheduling}}&lt;br /&gt;
#{{Link-AnywhereElse|product=PEC-WFM|version=Current|manual=Administrator|topic=Forecasting}}&lt;br /&gt;
#{{Link-Standalone|topic=PEC-REP/HIW}}&lt;br /&gt;
|Status=No&lt;br /&gt;
}}{{Section&lt;br /&gt;
|sectionHeading=Most popular&lt;br /&gt;
|anchor=pop&lt;br /&gt;
|alignment=Vertical&lt;br /&gt;
|structuredtext=[[File:Thumbs_up_grn.jpg|60px|]]&lt;br /&gt;
&lt;br /&gt;
Supervisors use these topics most often.&lt;br /&gt;
&lt;br /&gt;
#{{Link-AnywhereElse|product=PEC-AS|version=Current|manual=ManageCC|topic=Create_agents|display text=Manage agents}}&lt;br /&gt;
#{{Link-AnywhereElse|product=PEC-AS|version=Current|manual=ManageCC|topic=Create_skills|display text=Manage agent skills}}&lt;br /&gt;
#{{Link-AnywhereElse|product=PEC-AD|version=Current|manual=Supervisor|topic=ADsuper|display text=Supervise agents in Agent Desktop}}&lt;br /&gt;
#{{Link-AnywhereElse|product=PEC-WFM|version=Current|manual=Supervisor|topic=ScheduleMdl|anchor=UsgMSVws|display text=Using the Master Schedule Views}}&lt;br /&gt;
#{{Link-AnywhereElse|product=PEC-WFM|version=Current|manual=Supervisor|topic=AddCalItmsWz|display text=Add calendar items}}&lt;br /&gt;
#{{Link-AnywhereElse|product=PEC-WFM|version=Current|manual=Supervisor|topic=AdhrDtlsVw|display text=Monitor and display agent adherence}}&lt;br /&gt;
#{{Link-AnywhereElse|product=PEC-REP|version=Current|manual=RT|topic=RTRReports|display text=Popular real-time reports}}&lt;br /&gt;
#{{Link-AnywhereElse|product=PEC-REP|version=Current|manual=RPRT|topic=HRCXIAgentsReports|display text=Agent reports (historical)}}&lt;br /&gt;
#{{Link-AnywhereElse|product=PEC-WFM|version=Current|manual=Supervisor|topic=RptsLst|display text=Monitor contact center performance through Workforce Management}}&lt;br /&gt;
#{{Link-AnywhereElse|product=PEC-REP|version=Current|manual=GVP|topic=GetStarted|display text=View IVR reports}}&lt;br /&gt;
|Status=No&lt;br /&gt;
}}{{Section&lt;br /&gt;
|sectionHeading=Learning by app&lt;br /&gt;
|anchor=byapp&lt;br /&gt;
|alignment=Vertical&lt;br /&gt;
|structuredtext=Here's a more complete list of learning topics to get you started, organized by application.&lt;br /&gt;
|Status=No&lt;br /&gt;
}}{{Section&lt;br /&gt;
|anchor=as&lt;br /&gt;
|alignment=Vertical&lt;br /&gt;
|structuredtext====Agent Setup===&lt;br /&gt;
[[File:Hub-agtset.png|60px|link=https://all.docs.genesys.com/File:Hub-agtset.png]]&lt;br /&gt;
&lt;br /&gt;
*{{Link-AnywhereElse|product=PEC-AS|version=Current|manual=ManageCC|topic=Create_agents|display text=Manage agents}}&lt;br /&gt;
*{{Link-AnywhereElse|product=PEC-AS|version=Current|manual=ManageCC|topic=Create_skills}}&lt;br /&gt;
|Status=No&lt;br /&gt;
}}{{Section&lt;br /&gt;
|anchor=ad&lt;br /&gt;
|alignment=Vertical&lt;br /&gt;
|structuredtext====Agent Desktop===&lt;br /&gt;
[[File:Hub-AgentDesk.png|60px|]]&lt;br /&gt;
&lt;br /&gt;
*{{Link-AnywhereElse|product=PEC-AD|version=Current|manual=Supervisor|topic=ADsuper|display text=Supervising agents in Agent Desktop}}&lt;br /&gt;
|Status=No&lt;br /&gt;
}}{{Section&lt;br /&gt;
|anchor=wfm&lt;br /&gt;
|alignment=Vertical&lt;br /&gt;
|structuredtext====Workforce Management===&lt;br /&gt;
[[File:Hub-WFM.png|60px|]]&lt;br /&gt;
&lt;br /&gt;
*{{Link-AnywhereElse|product=PEC-WFM|version=Current|manual=Supervisor|topic=GetStrt|display text=Getting started with Workforce Management for Supervisors}}&lt;br /&gt;
*{{Link-AnywhereElse|product=PEC-WFM|version=Current|manual=Supervisor|topic=ScheduleMdl}}&lt;br /&gt;
*{{Link-AnywhereElse|product=PEC-WFM|version=Current|manual=Supervisor|topic=ForecastMdl}}&lt;br /&gt;
*{{Link-AnywhereElse|product=PEC-WFM|version=Current|manual=Supervisor|topic=CalendarMdl}}&lt;br /&gt;
*{{Link-AnywhereElse|product=PEC-WFM|version=Current|manual=Supervisor|topic=TradingMdl}}&lt;br /&gt;
*{{Link-AnywhereElse|product=PEC-WFM|version=Current|manual=Supervisor|topic=ReportingMdl}}&lt;br /&gt;
|Status=No&lt;br /&gt;
}}{{Section&lt;br /&gt;
|anchor=rtr&lt;br /&gt;
|alignment=Vertical&lt;br /&gt;
|structuredtext====Pulse (real-time reporting)===&lt;br /&gt;
[[File:Hub-rtr.png|60px|link=https://all.docs.genesys.com/File:Hub-rtr.png]]&lt;br /&gt;
&lt;br /&gt;
*{{Link-AnywhereElse|product=PEC-REP|version=Current|manual=RT|topic=RealTimeReporting}}&lt;br /&gt;
*{{Link-AnywhereElse|product=PEC-REP|version=Current|manual=RT|topic=RTRUserAccess}}&lt;br /&gt;
*{{Link-AnywhereElse|product=PEC-REP|version=Current|manual=RT|topic=RTRReports|display text=Popular reports}}&lt;br /&gt;
|Status=No&lt;br /&gt;
}}{{Section&lt;br /&gt;
|anchor=histrep&lt;br /&gt;
|alignment=Vertical&lt;br /&gt;
|structuredtext====CX Insights (historical reporting)===&lt;br /&gt;
[[File:Hub-histrep.png|60px|link=https://all.docs.genesys.com/File:Hub-histrep.png]]&lt;br /&gt;
&lt;br /&gt;
*{{Link-AnywhereElse|product=PEC-REP|version=Current|manual=RPRT|topic=GetStarted}}&lt;br /&gt;
*{{Link-AnywhereElse|product=PEC-REP|version=Current|manual=RPRT|topic=HRCXIGetStarted}}&lt;br /&gt;
*{{Link-AnywhereElse|product=PEC-REP|version=Current|manual=RPRT|topic=HRCXIReadReports}}&lt;br /&gt;
|Status=No&lt;br /&gt;
}}{{Section&lt;br /&gt;
|anchor=ivr&lt;br /&gt;
|alignment=Vertical&lt;br /&gt;
|structuredtext====IVR Administration (GVP reporting)===&lt;br /&gt;
[[File:Hub-IVR.png|60px|link=https://all.docs.genesys.com/File:Hub-IVR.png]]&lt;br /&gt;
&lt;br /&gt;
*{{Link-AnywhereElse|product=PEC-REP|version=Current|manual=GVP|topic=GetStarted}}&lt;br /&gt;
|Status=No&lt;br /&gt;
}}{{Section&lt;br /&gt;
|anchor=rec&lt;br /&gt;
|alignment=Vertical&lt;br /&gt;
|structuredtext====Recording===&lt;br /&gt;
[[File:Hub-Recording.png|60px|link=https://all.docs.genesys.com/File:Hub-Recording.png]]&lt;br /&gt;
&lt;br /&gt;
*{{Link-Standalone|topic=PEC-REC/HIW}}&lt;br /&gt;
*{{Link-AnywhereElse|product=PEC-REC|version=Current|manual=Administrator|topic=GetStarted}}&lt;br /&gt;
|Status=No&lt;br /&gt;
}}{{Section&lt;br /&gt;
|alignment=Vertical&lt;br /&gt;
|structuredtext===Contact us==&lt;br /&gt;
If you have questions about any of the tasks, or would like to see additional tasks, send an email to [mailto:Techpubs.webadmin@genesys.com Technical Publications Administrator].&lt;br /&gt;
|Status=No&lt;br /&gt;
}}&lt;br /&gt;
}}&lt;/div&gt;</summary>
		<author><name>Jeffrey.erickson@genesys.com</name></author>
		
	</entry>
</feed>