PEC-REP/Deprecation-Genesys Interactive Insights - Revision history

Ed.jamer@genesys.com: Text replacement - "Genesys Engage [cC]loud" to "Genesys Multicloud CX"

2021-11-09T20:31:45Z

Text replacement - "Genesys Engage [cC]loud" to "Genesys Multicloud CX"

Tony.gilchrist@genesys.com: Published

2020-11-20T18:22:38Z

Published

Jdruker: Published

2020-09-17T23:31:16Z

Published

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

2020-07-25T02:33:12Z

Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "Genesys Engage Cloud" to "Genesys Engage cloud"

2020-07-15T12:06:54Z

Text replacement - "Genesys Engage Cloud" to "Genesys Engage cloud"

WikiSysop: Text replacement - "PureEngage" to "Genesys Engage"

2020-07-15T12:03:16Z

Text replacement - "PureEngage" to "Genesys Engage"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"

2020-07-15T11:45:24Z

Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

Tgilchri: Published

2020-07-09T13:45:41Z

Published

Bgrenon: Published

2020-04-30T19:22:14Z

Published

Bgrenon: Published

2020-04-30T19:21:37Z

Published

@@ Line 7: / Line 7: @@
 |ReleaseNotesURL=https://docs.genesys.com/Documentation/PSAAS/latest/RN/CXI
 |ReleaseNotesLabel=Genesys CX Insights
-|Description=As of November 20, 2020, Genesys Interactive Insights (GI2) is deprecated in Genesys Engage cloud (formerly known as PureEngage Cloud [PEC]). A new historical reporting product, Genesys Customer Experience Insights (Genesys CX Insights or GCXI), replaces GI2.
+|Description=As of November 20, 2020, Genesys Interactive Insights (GI2) is deprecated in Genesys Multicloud CX (formerly known as PureEngage Cloud [PEC]). A new historical reporting product, Genesys Customer Experience Insights (Genesys CX Insights or GCXI), replaces GI2.
 GCXI provides modern Business Intelligence (BI) reporting functionality, and includes similar reports to those provided with GI2, plus the following features and benefits:
@@ Line 29: / Line 29: @@
 For more information about GCXI, see {{Link-AnywhereElse|product=PEC-REP|version=Current|manual=RPRT|topic=GetStarted|display text=Get started with Genesys CX Insights}}.
-|Affected=This deprecation affects you if you use GI2. Genesys has already deployed GCXI in Genesys Engage cloud, and recommends that all customers begin to use it as soon as possible, instead of GI2.
+|Affected=This deprecation affects you if you use GI2. Genesys has already deployed GCXI in Genesys Multicloud CX, and recommends that all customers begin to use it as soon as possible, instead of GI2.
 |HowToPrepare=Begin using {{Link-AnywhereElse|product=PEC-REP|version=Current|manual=RPRT|topic=HRCXIIncludedReports|display text=GCXI reports and dashboards}} for all your historical reporting needs. GCXI includes similar reports to those provided with GI2. Re-create any custom reports built in GI2, or contact Genesys Professional Services to assist you.

@@ Line 7: / Line 7: @@
 |ReleaseNotesURL=https://docs.genesys.com/Documentation/PSAAS/latest/RN/CXI
 |ReleaseNotesLabel=Genesys CX Insights
-|Description=As of November 20, 2020, Genesys Interactive Insights (GI2) will be deprecated in Genesys Engage cloud (formerly known as PureEngage Cloud [PEC]). A new historical reporting product, Genesys Customer Experience Insights (Genesys CX Insights or GCXI), replaces GI2.
+|Description=As of November 20, 2020, Genesys Interactive Insights (GI2) is deprecated in Genesys Engage cloud (formerly known as PureEngage Cloud [PEC]). A new historical reporting product, Genesys Customer Experience Insights (Genesys CX Insights or GCXI), replaces GI2.
 GCXI provides modern Business Intelligence (BI) reporting functionality, and includes similar reports to those provided with GI2, plus the following features and benefits:

@@ Line 7: / Line 7: @@
 |ReleaseNotesURL=https://docs.genesys.com/Documentation/PSAAS/latest/RN/CXI
 |ReleaseNotesLabel=Genesys CX Insights
-|Description=As of November 20, 2020, Genesys Interactive Insights (GI2) will be deprecated in Genesys Engage cloud (formerly known as Genesys Engage cloud). A new historical reporting product, Genesys Customer Experience Insights (Genesys CX Insights or GCXI), replaces GI2.
+|Description=As of November 20, 2020, Genesys Interactive Insights (GI2) will be deprecated in Genesys Engage cloud (formerly known as PureEngage Cloud [PEC]). A new historical reporting product, Genesys Customer Experience Insights (Genesys CX Insights or GCXI), replaces GI2.
 GCXI provides modern Business Intelligence (BI) reporting functionality, and includes similar reports to those provided with GI2, plus the following features and benefits:

@@ Line 2: / Line 2: @@
 |product=Draft:PEC-REP
 |Title=Genesys Interactive Insights
-|Platform=GenesysEngage-onpremises
+|Platform=GenesysEngage-cloud
 |Announced=April 30, 2020
 |RemovalStart=November 20, 2020

@@ Line 7: / Line 7: @@
 |ReleaseNotesURL=https://docs.genesys.com/Documentation/PSAAS/latest/RN/CXI
 |ReleaseNotesLabel=Genesys CX Insights
-|Description=As of November 20, 2020, Genesys Interactive Insights (GI2) will be deprecated in Genesys Engage Cloud (formerly known as Genesys Engage Cloud). A new historical reporting product, Genesys Customer Experience Insights (Genesys CX Insights or GCXI), replaces GI2.
+|Description=As of November 20, 2020, Genesys Interactive Insights (GI2) will be deprecated in Genesys Engage cloud (formerly known as Genesys Engage cloud). A new historical reporting product, Genesys Customer Experience Insights (Genesys CX Insights or GCXI), replaces GI2.
 GCXI provides modern Business Intelligence (BI) reporting functionality, and includes similar reports to those provided with GI2, plus the following features and benefits:
@@ Line 29: / Line 29: @@
 For more information about GCXI, see {{Link-AnywhereElse|product=PEC-REP|version=Current|manual=RPRT|topic=GetStarted|display text=Get started with Genesys CX Insights}}.
-|Affected=This deprecation affects you if you use GI2. Genesys has already deployed GCXI in Genesys Engage Cloud, and recommends that all customers begin to use it as soon as possible, instead of GI2.
+|Affected=This deprecation affects you if you use GI2. Genesys has already deployed GCXI in Genesys Engage cloud, and recommends that all customers begin to use it as soon as possible, instead of GI2.
 |HowToPrepare=Begin using {{Link-AnywhereElse|product=PEC-REP|version=Current|manual=RPRT|topic=HRCXIIncludedReports|display text=GCXI reports and dashboards}} for all your historical reporting needs. GCXI includes similar reports to those provided with GI2. Re-create any custom reports built in GI2, or contact Genesys Professional Services to assist you.

@@ Line 28: / Line 28: @@
 **Export to Excel, CSV, plain text, or PDF formats.
-For more information about GCXI, see [https://docs.genesys.com/Documentation/PSAAS/Public/RPRT/HRCXI Historical Reporting with Genesys CX Insights].
+For more information about GCXI, see {{Link-AnywhereElse|product=PEC-REP|version=Current|manual=RPRT|topic=GetStarted|display text=Get started with Genesys CX Insights}}.
 |Affected=This deprecation affects you if you use GI2. Genesys has already deployed GCXI in Genesys Engage Cloud, and recommends that all customers begin to use it as soon as possible, instead of GI2.
-|HowToPrepare=Begin using GCXI [https://docs.genesys.com/Documentation/PSAAS/latest/RPRT/HRCXIIncludedReports reports and dashboards] for all your historical reporting needs. GCXI includes similar reports to those provided with GI2. Re-create any custom reports built in GI2, or contact Genesys Professional Services to assist you.
+|HowToPrepare=Begin using {{Link-AnywhereElse|product=PEC-REP|version=Current|manual=RPRT|topic=HRCXIIncludedReports|display text=GCXI reports and dashboards}} for all your historical reporting needs. GCXI includes similar reports to those provided with GI2. Re-create any custom reports built in GI2, or contact Genesys Professional Services to assist you.
 Customers are urged to ensure they have all key custom reports available in GCXI before the GI2 deprecation date. Genesys recommends customers plan this transition ahead of time, to avoid any last-minute issues.
 |MoreHelp=If you need help or have questions about this migration, reach out to your Customer Success Manager (Genesys Advisor) or contact Genesys Customer Care (My Support).
 }}

← Older revision		Revision as of 19:22, April 30, 2020
Line 35:		Line 35:
	\|MoreHelp=If you need help or have questions about this migration, reach out to your Customer Success Manager (Genesys Advisor) or contact Genesys Customer Care (My Support).		\|MoreHelp=If you need help or have questions about this migration, reach out to your Customer Success Manager (Genesys Advisor) or contact Genesys Customer Care (My Support).
	}}		}}
−
−	~~ ~~

← Older revision		Revision as of 19:21, April 30, 2020
Line 35:		Line 35:
	\|MoreHelp=If you need help or have questions about this migration, reach out to your Customer Success Manager (Genesys Advisor) or contact Genesys Customer Care (My Support).		\|MoreHelp=If you need help or have questions about this migration, reach out to your Customer Success Manager (Genesys Advisor) or contact Genesys Customer Care (My Support).
	}}		}}
		+
		+

PEC-REP/Deprecation-Genesys Interactive Insights - Revision history

Ed.jamer@genesys.com: Text replacement - "Genesys Engage [cC]loud" to "Genesys Multicloud CX"

Tony.gilchrist@genesys.com: Published

Jdruker: Published

WikiSysop: Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "Genesys Engage Cloud" to "Genesys Engage cloud"

WikiSysop: Text replacement - "PureEngage" to "Genesys Engage"

WikiSysop: Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

Tgilchri: Published

Bgrenon: Published

Bgrenon: Published

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"