PEC-REP/Current/RT/RealTimeReporting - Revision history

WikiSysop at 12:15, May 18, 2022

2022-05-18T12:15:33Z

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

2020-07-25T02:34:34Z

Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"

2020-07-15T11:46:33Z

Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

Bgrenon: Published

2020-06-08T14:21:31Z

Published

New page

{{Article
|Standalone=No
|DisplayName=Real-time Reporting with Genesys Pulse
|TocName=Real-time Reporting with Genesys Pulse
|Context=Genesys Pulse is a widget-based performance dashboard solution for monitoring contact center resources in real time.
|Dimension=RealTime
|ComingSoon=No
|Platform=PureEngage
|Role=Supervisor
|Application=Pulse Reporting
|Prereq=
|Section={{Section
|sectionHeading=
|anchor=
|alignment=Horizontal
|Media=Image
|image=Pulse9.0DashboardWallboard.png
|structuredtext=You can:

*Create {{Link-SomewhereInThisManual|topic=RTRUserAccess|anchor=|display text=dashboards or wallboards}} to monitor agents, agent groups, queues, and more.
*Customize {{Link-SomewhereInThisManual|topic=RTRWidgets|anchor=|display text=report widgets}} to display user-defined Donut, Grid, Key Performance Indicator (KPI), or List charts.
*Use {{Link-SomewhereInThisManual|topic=RTRTemplatesA|anchor=|display text=standard widget templates}}, included in Genesys Pulse, and define your own {{Link-SomewhereInThisManual|topic=RTRTemplates|anchor=|display text=report templates}} to quickly create report widgets for your dashboard.

Ready? {{Link-SomewhereInThisManual|topic=GetStarted|anchor=|display text=Get started}}.

Looking for answers to specific questions? Try these topics:

*{{Link-SomewhereInThisManual|topic=RTRReports|anchor=top|display text=Popular real-time reports}}
*{{Link-SomewhereInThisManual|topic=RTRUserAccess|anchor=top|display text=Manage dashboards and wallboards}}
*{{Link-SomewhereInThisManual|topic=RTRDashboardExample|anchor=top|display text=Dashboard and wallboard examples}}
*{{Link-SomewhereInThisManual|topic=RTRWidgets|anchor=top|display text=Add reports to your dashboard or wallboard}}
*{{Link-SomewhereInThisManual|topic=RTRWidgetExternal|anchor=top|display text=Display external content}}
*{{Link-SomewhereInThisManual|topic=RTRStatProperties|anchor=top|display text=Statistic properties}}
*[https://docs.genesys.com/Documentation/PSAAS/draft/RPRT/RTRTemplatesA9 Report templates and statistics details]
|structuredtextwide=
|FAQHeading=
|Status=No
}}{{Section
|sectionHeading=
|anchor=
|alignment=Vertical
|Media=
|image=
|structuredtext={{NoteFormat|
* For proper viewing of Genesys Pulse in your browser, please use supported browsers and make sure your monitor resolution is not less than 1024x768.
* Genesys Pulse supports the two latest releases of Google Chrome, Apple Safari, Microsoft Edge, the latest release of Firefox ESR and Microsoft Internet Explorer 11.
* Turn off the compatibility mode if you are using Microsoft Internet Explorer 11.|2}}<br />
|structuredtextwide=
|FAQHeading=
|Status=No
}}
}}

@@ Line 4: / Line 4: @@
 |TocName=Real-time Reporting with Genesys Pulse
 |Context=Genesys Pulse is a widget-based performance dashboard solution for monitoring contact center resources in real time.
 |ComingSoon=No
 |Platform=GenesysEngage-cloud
@@ Line 44: / Line 43: @@
 |structuredtext={{NoteFormat|
 * For proper viewing of Genesys Pulse in your browser, please use supported browsers and make sure your monitor resolution is not less than 1024x768.
-* Genesys Pulse supports the two latest releases of Google Chrome, Apple Safari, Microsoft Edge, the latest release of Firefox ESR and Microsoft Internet Explorer 11.
+* Genesys Pulse supports the two latest releases of Google Chrome, Apple Safari, Microsoft Edge, and the latest release of Firefox ESR.|2}}<br />
 |structuredtextwide=
 |FAQHeading=

@@ Line 6: / Line 6: @@
 |Dimension=RealTime
 |ComingSoon=No
-|Platform=GenesysEngage-onpremises
+|Platform=GenesysEngage-cloud
 |Role=Supervisor
 |Application=Pulse Reporting

PEC-REP/Current/RT/RealTimeReporting - Revision history

WikiSysop at 12:15, May 18, 2022

WikiSysop: Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

Bgrenon: Published

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"