PEC-REP/Current/RT/RTRWidgets - Revision history

WikiSysop at 15:01, October 5, 2022

2022-10-05T15:01:03Z

Tgilchri: Published

2022-02-22T14:51:13Z

Published

Monique.gionet@genesys.com: Published

2021-08-17T13:31:42Z

Published

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

2020-07-25T02:31:27Z

Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"

2020-07-15T11:44:57Z

Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

Bgrenon: Published

2020-06-08T14:21:40Z

Published

New page

{{Article
|Standalone=No
|DisplayName=Add a Widget
|TocName=Add a Widget
|Context=You can add a new report widget to your Genesys Pulse dashboard or wallboard.
|Dimension=RealTime
|ComingSoon=No
|Platform=PureEngage
|Role=Supervisor
|Application=Pulse Reporting
|Prereq=
|Section={{Section
|sectionHeading=
|anchor=
|alignment=Vertical
|Media=
|image=
|structuredtext=It is easy to add a new report widget to your Genesys Pulse dashboard or wallboard. Genesys Pulse provides a basic set of predefined templates, complete with statistics that are typical for reporting activities handled by Genesys solutions. Any users with the appropriate privileges can create or modify widgets and report templates.
|structuredtextwide=
|FAQHeading=
|Status=No
}}{{Section
|sectionHeading=Add Reports
|anchor=
|alignment=Horizontal
|Media=Image
|image=Pulse9.0AddWidget.png
|structuredtext=There are two ways you can add a report to your dashboard or wallboard:

*Click the more icon in the right corner and click '''Add a Widget'''.
*On empty dashboards and wallboards, click the '''Add a Widget''' icon.

Genesys Pulse opens a report builder to guide you.
|structuredtextwide=
|FAQHeading=
|Status=No
}}{{Section
|sectionHeading=Build a Report
|anchor=
|alignment=Horizontal
|Media=Image
|image=Pulse9.0WidgetWizard.png
|structuredtext=Genesys Pulse guides you through the process of creating or changing report widgets. Select the {{Link-SomewhereInThisManual|topic=RTRTemplatesA|anchor=|display text=standard report template}} you want to use and then click '''Create Widget'''.

Select the '''Objects''' and '''Statistics''' that you want to see in your report.

Your report widget must have:

*One or more objects to measure. Your widgets must contain fewer than 100 objects.
*Add at least one non-string statistic.
*One widget type with specific display options.

Click the '''Display Options''' tab to define how you want to display your report.
|structuredtextwide=
|FAQHeading=
|Status=No
}}{{Section
|sectionHeading=Display Options
|anchor=
|alignment=Horizontal
|Media=Image
|image=Pulse9.0DisplayOptions.png
|structuredtext=You need to define the default display settings for your widget. Users can change these options on their own dashboard.

*Provide a name for report title.
*Select from the available {{Link-SomewhereInThisManual|topic=RTRWidgetTypes|anchor=|display text=Widget Types}} to display.
*Select the Widget refresh rate.
*Select options associated with the visualization (for example, alerts and size).
|structuredtextwide=
|FAQHeading=
|Status=No
}}{{Section
|sectionHeading=What do I do next?
|anchor=NextSteps
|alignment=Vertical
|Media=
|image=
|structuredtext=You might want to learn more about:

*{{Link-SomewhereInThisManual|topic=RTRReports|anchor=|display text=Popular real-time reports}}
*{{Link-SomewhereInThisManual|topic=RTRTemplates|anchor=|display text=Editing standard report templates}}
*{{Link-SomewhereInThisManual|topic=RTRWidgetTypes|anchor=|display text=Widget Types}}
*{{Link-SomewhereInThisManual|topic=RTRWidgetExternal|anchor=|display text=Displaying external content using an IFRAME widget}}
*{{Link-SomewhereInThisManual|topic=RTRStatProperties|anchor=|display text=Statistic properties}}
*{{Link-SomewhereInThisManual|topic=RTRFormulas|anchor=|display text=Report formulas}}
|structuredtextwide=
|FAQHeading=
|Status=No
}}
}}

@@ Line 12: / Line 12: @@
 |alignment=Vertical
 |structuredtext=It is easy to add a new report widget to your Genesys Pulse dashboard or wallboard. Genesys Pulse provides a basic set of predefined templates, complete with statistics that are typical for reporting activities handled by Genesys solutions. Any users with the appropriate privileges can create or modify widgets and report templates.
 |Status=No
 }}{{Section
@@ Line 25: / Line 32: @@
 Genesys Pulse opens a report builder to guide you.
 |Status=No
 }}{{Section

@@ Line 9: / Line 9: @@
 |Role=Supervisor
 |Application=Pulse Reporting
 |Section={{Section
 |alignment=Vertical
 |structuredtext=It is easy to add a new report widget to your Genesys Pulse dashboard or wallboard. Genesys Pulse provides a basic set of predefined templates, complete with statistics that are typical for reporting activities handled by Genesys solutions. Any users with the appropriate privileges can create or modify widgets and report templates.
 |Status=No
 }}{{Section
 |sectionHeading=Add Reports
 |alignment=Horizontal
 |Media=Image
 |image=Pulse9.0AddWidget.png
 |structuredtext=There are two ways you can add a report to your dashboard or wallboard:
@@ Line 32: / Line 25: @@
 Genesys Pulse opens a report builder to guide you.
 |Status=No
 }}{{Section
 |sectionHeading=Build a Report
 |alignment=Horizontal
 |Media=Image
 |image=Pulse9.0WidgetWizard.png
 |structuredtext=Genesys Pulse guides you through the process of creating or changing report widgets. Select the {{Link-SomewhereInThisManual|topic=RTRTemplatesA|anchor=|display text=standard report template}} you want to use and then click '''Create Widget'''.
@@ Line 52: / Line 43: @@
 Click the '''Display Options''' tab to define how you want to display your report.
 |Status=No
 }}{{Section
 |sectionHeading=Display Options
 |alignment=Horizontal
 |Media=Image
 |image=Pulse9.0DisplayOptions.png
 |structuredtext=You need to define the default display settings for your widget. Users can change these options on their own dashboard.
@@ Line 67: / Line 56: @@
 *Select the Widget refresh rate.
 *Select options associated with the visualization (for example, alerts and size).
 |Status=No
 }}{{Section
@@ Line 74: / Line 61: @@
 |anchor=NextSteps
 |alignment=Vertical
 |structuredtext=You might want to learn more about:
@@ Line 84: / Line 69: @@
 *{{Link-SomewhereInThisManual|topic=RTRStatProperties|anchor=|display text=Statistic properties}}
 *{{Link-SomewhereInThisManual|topic=RTRFormulas|anchor=|display text=Report formulas}}
 |Status=No
 }}
 }}

@@ Line 6: / Line 6: @@
 |Dimension=RealTime
 |ComingSoon=No
-|Platform=GenesysEngage-onpremises
+|Platform=GenesysEngage-cloud
 |Role=Supervisor
 |Application=Pulse Reporting

PEC-REP/Current/RT/RTRWidgets - Revision history

WikiSysop at 15:01, October 5, 2022

Tgilchri: Published

Monique.gionet@genesys.com: Published

WikiSysop: Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

Bgrenon: Published

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"