PEC-REP/Current/RT/RTRDashboardExample - Revision history

Monique.gionet@genesys.com: Published

2021-07-30T18:39:26Z

Published

Olena: Published

2020-10-14T18:51:02Z

Published

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

2020-07-25T02:34:16Z

Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"

2020-07-15T11:47:01Z

Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

Bgrenon: Published

2020-06-08T14:21:35Z

Published

New page

{{Article
|Standalone=No
|DisplayName=Dashboard and Wallboard Examples
|TocName=Dashboard and Wallboard Examples
|Context=View examples of dashboards and wallboards to help you choose what you want to display.
|ComingSoon=No
|Platform=PureEngage
|Role=Administrator, Supervisor
|Application=Pulse Reporting
|Prereq=
|Section={{Section
|sectionHeading=
|anchor=Dashboardexamples
|alignment=Vertical
|Media=
|image=
|structuredtext=You can use the following examples to help you decide which real-time reports to display on your dashboard or wallboard.
|structuredtextwide=
|FAQHeading=
|Status=No
}}{{Section
|sectionHeading=Dashboard examples
|anchor=Dashboardexamples
|alignment=Vertical
|Media=
|image=
|structuredtext====Sales team lead dashboard===
[[File:Pulse_85105_SalesTLDash.png|center|500px]]

===Sales service level dashboard for a supervisor===
[[File:Pulse_85105_SalesSLDash.png|center|500px]]

===Multi-channel dashboard for a supervisor===
[[File:Pulse_85105_SupMultiChanDash.png|center|500px]]

===Outbound campaign dashboard for a supervisor===
[[File:Pulse_85105_SupOutboundDash.png|center|500px]]

===Back-office dashboard for a supervisor===
[[File:Pulse_85105_SupBackOfficeDash.png|center|500px]]
|structuredtextwide=
|FAQHeading=
|Status=No
}}{{Section
|sectionHeading=Wallboard example
|anchor=Wallboardexample
|alignment=Vertical
|Media=
|image=
|structuredtext====Sales wallboard===
[[File:Pulse_85105_SalesWall.png|center|500px]]
|structuredtextwide=
|FAQHeading=
|Status=No
}}
}}

@@ Line 18: / Line 18: @@
 |alignment=Vertical
 |structuredtext====Sales team lead dashboard===
-[[File:Pulse9.0_SalesTLDash.png|center|500px]]
+[[File:Pulse9.0_SalesTLDash.png|center|500px|alt=The sales team lead dashboard displays helpful information such as the Agent Group Status and Agent Login details.]]
 ===Sales service level dashboard for a supervisor===
-[[File:Pulse9.0_SalesSLDash.png|center|500px]]
+[[File:Pulse9.0_SalesSLDash.png|center|500px|alt=The sales service level dashboard for supervisors displays helpful information such as Queue Overflow Reasons and Queue KPIs.]]
 ===Multi-channel dashboard for a supervisor===
-[[File:Pulse9.0_SupMultiChanDash.png|center|500px]]
+[[File:Pulse9.0_SupMultiChanDash.png|center|500px|alt=The multi-channel dashboard for supervisors displays helpful information such as Chat Sales Activity and Email Sales Activity.]]
 ===Outbound campaign dashboard for a supervisor===
-[[File:Pulse9.0_SupOutboundDash.png|center|500px]]
+[[File:Pulse9.0_SupOutboundDash.png|center|500px|alt=The Outbound campaign dashboard for supervisors displays helpful information such as Outbound Campaign activity and a results review.]]
 ===Back-office dashboard for a supervisor===
-[[File:Pulse9.0_SupBackOfficeDash.png|center|500px]]
+[[File:Pulse9.0_SupBackOfficeDash.png|center|500px|alt=The Back-office dashboard for supervisors displays helpful information such as Work Items Processed, and Average Processing Time.]]
 |Status=No
 }}{{Section
@@ Line 37: / Line 37: @@
 |alignment=Vertical
 |structuredtext====Sales wallboard===
-[[File:Pulse9.0_SalesWall.png|center|500px]]
+[[File:Pulse9.0_SalesWall.png|center|500px|alt=The Sales Wallboard displays color-coded fields to distinguish status and urgency for call and sales activity.]]
 |Status=No
 }}
 }}

@@ Line 5: / Line 5: @@
 |Context=View examples of dashboards and wallboards to help you choose what you want to display.
 |ComingSoon=No
-|Platform=GenesysEngage-onpremises
+|Platform=GenesysEngage-cloud
 |Role=Administrator, Supervisor
 |Application=Pulse Reporting

PEC-REP/Current/RT/RTRDashboardExample - Revision history

Monique.gionet@genesys.com: Published

Olena: Published

WikiSysop: Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

Bgrenon: Published

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"