PEC-REP/Current/RPRT/HRCXIiWDTskWrkDtl - Revision history

WikiSysop at 06:30, December 13, 2022

2022-12-13T06:30:40Z

WikiSysop at 23:05, June 29, 2022

2022-06-29T23:05:05Z

Tgilchri: Published

2022-01-25T17:04:40Z

Published

Tony.gilchrist@genesys.com: Published

2021-08-24T18:55:53Z

Published

Show changes

Tony.gilchrist@genesys.com: Published

2021-04-01T13:47:47Z

Published

Tony.gilchrist@genesys.com: Published

2021-02-11T20:23:01Z

Published

Tgilchri: Published

2020-08-10T17:49:51Z

Published

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

2020-07-25T02:31:18Z

Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

Tgilchri: Published

2020-07-22T13:06:04Z

Published

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"

2020-07-15T11:46:02Z

Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

@@ Line 61: / Line 61: @@
 {{!}}Optionally, select an agent name on which to focus the report.
 {{!}}-
-{{!}}Customer ID
+{{!}}Consumer ID
-{{!}}Optionally, select a customer ID on which to focus the report.
+{{!}}Optionally, select a consumer ID on which to focus the report.
 {{!}}-
 {{!}}Capture ID
 {{!}}Optionally, select a capture ID on which to focus the report.
 {{!}}-
-{{!}}Interaction ID
+{{!}}iWD Task ID
-{{!}}Optionally, select an Interaction ID on which to focus the report.
+{{!}}Optionally, select an iWD Task ID on which to focus the report.
 {{!}}-
 {{!}}Media Type
@@ Line 146: / Line 149: @@
 {{!}}Enables data to be organized by the descriptive name of the customer segment.
 {{!}}-
-{{!}}Customer ID
+{{!}}Consumer ID
-{{!}}Enables data to be organized by the customer ID, which is an extended attribute of a task or work item that the source system assigns.
+{{!}}Enables data to be organized by the consumer ID, which is an extended attribute of a task or work item that the source system assigns.
 {{!}}-
 {{!}}Result Code
@@ Line 155: / Line 158: @@
 {{!}}Enables data to be organized by the priority assigned to the task.
 {{!}}-
-{{!}}Interaction ID
+{{!}}iWD Task ID
 {{!}}Enables data to be organized by the task ID, which is a unique value within a single Interaction Server database.
 {{!}}-
 {{!}}Capture ID

@@ Line 199: / Line 199: @@
 {{!}}-
 {{!}}}
-To view more detailed information about the metrics and attributes in this report, and other metrics and attributes that can be used to customize reports, see the [https://docs.genesys.com/Documentation/GCXI/9.0.0/PG/Welcome ''Genesys CX Insights Projects Reference Guide''].
+To view more detailed information about the metrics and attributes in this report, and other metrics and attributes that can be used to customize reports, see the ''{{Link-AnywhereElse|product=PEC-REP|version=Current|manual=GCXIMCPRG|topic=IWD|display text=Genesys CX Insights Multicloud Projects Reference Guide}}''
 |Status=No
 }}
 }}

@@ Line 17: / Line 17: @@
 |alignment=Horizontal
 |Media=Image
-|image=HRCXIiWDTskWrkDtl_cloud.png
+|image=HRCXIiWDTskWrkDtl_Cloud11-21.png
 |structuredtext=This is a detail report; because of the volume of data that this report could potentially generate, Genesys recommends that you:
@@ Line 26: / Line 26: @@
 To get a better idea of what this report looks like, view sample output from the report:<br />
-{{Repository|SampleTaskWorkDetailReport.pdf||SampleTaskWorkDetailReport.pdf}}
+{{Repository|SampleTaskWorkDetailReport_Cloud11-21.pdf||SampleTaskWorkDetailReport.pdf}}
 |structuredtextwide=The following tables explain the prompts you can select when you generate the report, and the metrics and attributes that are represented in the report:
 |Status=No
@@ Line 75: / Line 75: @@
 {{!}}Interaction Type
 {{!}}Optionally, select one or more interaction types for which to gather data into the report.
 {{!}}-
 {{!}}}
@@ Line 178: / Line 181: @@
 {{!}}Tenant Custom Dim Attribute 1-5
 {{!}}These five attributes enable data to be organized by the type of custom dimension.
 {{!}}-
 {{!}}}

@@ Line 58: / Line 58: @@
 {{!}}'''Note: This field is reserved for future use.''' Optionally, select a source tenant on which to focus the report.
 {{!}}-
-{{!}}Resource ID
+{{!}}Employee ID
-{{!}}Optionally, select an agent ID on which to focus the report.
+{{!}}Optionally, select the employee identifier of the agent on which to focus the report.
 {{!}}-
 {{!}}Customer ID
@@ Line 144: / Line 144: @@
 <!--MEDIA_CHANNEL.MEDIA_CHANNEL_NAME by way of (TASK_FACT.MEDIA_CHANNEL_KEY)-->
 {{!}}-
-{{!}}Resource ID
+{{!}}Employee ID
-{{!}}Enables data to be organized by the ID of the agent who was assigned the task or work item, as captured by the source system.
+{{!}}Enables data to be organized by the employee identifier of the agent.
 <!--AGENT.AGENT_ID by way of (TASK_FACT.LAST_ASSIGNED_AGENT_KEY)-->
 {{!}}-

@@ Line 6: / Line 6: @@
 |ComingSoon=No
 |Platform=GenesysEngage-cloud
 |Section={{Section
 |alignment=Vertical
 |structuredtext={{NoteFormat|'''Capture Point Name''' metrics appear in this report but should be ignored.}}
 This page describes how you can use the ('''CX Insights for iWD''' folder) > '''Task Work Detail Report''' to learn more about tasks that involved more than one employee, the names of the queues that distributed the tasks to the employees, and more.
 |Status=No
 }}{{Section
@@ Line 24: / Line 17: @@
 |alignment=Horizontal
 |Media=Image
-|image=HRCXIiWDTskWrkDtl.png
+|image=HRCXIiWDTskWrkDtl_cloud.png
 |structuredtext=This is a detail report; because of the volume of data that this report could potentially generate, Genesys recommends that you:
@@ Line 33: / Line 26: @@
 To get a better idea of what this report looks like, view sample output from the report:<br />
-{{Repository|SampleTaskWorkDetailReport.pdf||SampleTaskWorkDetailReport.pdf}}
+{{Repository|SampleTaskWorkDetailReport_cloud.pdf||SampleTaskWorkDetailReport.pdf}}
 |structuredtextwide=The following tables explain the prompts you can select when you generate the report, and the metrics and attributes that are represented in the report:
 |Status=No
 }}{{Section
@@ Line 41: / Line 33: @@
 |anchor=PromptsintheTaskWorkDetailReport
 |alignment=Vertical
 |structuredtext={{{!}}
 !'''Prompt'''
@@ Line 79: / Line 69: @@
 {{!}}Interaction ID
 {{!}}Optionally, select an Interaction ID on which to focus the report.
 {{!}}-
 {{!}}}
 |Status=No
 }}{{Section
@@ Line 88: / Line 82: @@
 |anchor=AttributesintheTaskWorkDetailReport
 |alignment=Vertical
 |structuredtext={{{!}}
 !'''Attribute'''
@@ Line 138: / Line 130: @@
 {{!}}Enables data to be organized by the subtype of the product.
 <!--PRODUCT.PRODUCT_SUBTYPE by way of (TASK_FACT.PRODUCT_KEY)-->
 {{!}}-
 {{!}}Media Channel
@@ Line 208: / Line 209: @@
 {{!}}-
 {{!}}}
 |Status=No
 }}{{Section
@@ Line 215: / Line 214: @@
 |anchor=MetricsintheTaskWorkDetailReport
 |alignment=Vertical
 |structuredtext={{{!}}
 !'''Metric'''
@@ Line 226: / Line 223: @@
 {{!}}}
 To view more detailed information about the metrics and attributes in this report, and other metrics and attributes that can be used to customize reports, see the [https://docs.genesys.com/Documentation/GCXI/9.0.0/PG/Welcome ''Genesys CX Insights Projects Reference Guide''].
 |Status=No
 }}
 }}

@@ Line 5: / Line 5: @@
 |Context=Analyze tasks that involve more than one agent / resource.
 |ComingSoon=No
-|Platform=GenesysEngage-onpremises
+|Platform=GenesysEngage-cloud
 |Prereq=
 |Section={{Section

@@ Line 198: / Line 198: @@
 {{!}}'''Note: This field is reserved for future use.''' Enables data to be organized by the name of the tenant from the source system.
 <!--SOURCE_TENANT.SOURCE_TENANT_NAME by way of (TASK_FACT.SOURCE_TENANT_KEY)-->
 {{!}}-
 {{!}}Process Custom Dim Attribute 1-5

PEC-REP/Current/RPRT/HRCXIiWDTskWrkDtl - Revision history

WikiSysop at 06:30, December 13, 2022

WikiSysop at 23:05, June 29, 2022

Tgilchri: Published

Tony.gilchrist@genesys.com: Published

Tony.gilchrist@genesys.com: Published

Tony.gilchrist@genesys.com: Published

Tgilchri: Published

WikiSysop: Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

Tgilchri: Published

WikiSysop: Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"