PEC-REP/Current/RPRT/HRCXITaskRoutingReports - Revision history

WikiSysop at 13:16, June 30, 2022

2022-06-30T13:16:52Z

Ed.jamer@genesys.com: Text replacement - "Genesys Engage [cC]loud" to "Genesys Multicloud CX"

2021-11-09T20:28:14Z

Text replacement - "Genesys Engage [cC]loud" to "Genesys Multicloud CX"

Tony.gilchrist@genesys.com: Published

2021-04-01T14:04:00Z

Published

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

2020-07-25T02:33:31Z

Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "Genesys Engage Cloud" to "Genesys Engage cloud"

2020-07-15T12:06:43Z

Text replacement - "Genesys Engage Cloud" to "Genesys Engage cloud"

WikiSysop: Text replacement - "PureEngage" to "Genesys Engage"

2020-07-15T12:03:36Z

Text replacement - "PureEngage" to "Genesys Engage"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"

2020-07-15T11:45:40Z

Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

Bgrenon: Published

2020-06-08T14:21:28Z

Published

New page

{{Article
|Standalone=No
|DisplayName=Task Routing dashboards
|TocName=Task Routing dashboards
|Context=Learn more about the performance of Genesys Task Routing in your PureEngage Cloud contact center.
|ComingSoon=No
|Platform=PureEngage
|Role=Administrator, Supervisor
|Application=Reporting, Reporting GCXI
|Section={{Section
|alignment=Vertical
|structuredtext=The dashboards in the '''Task Routing''' folder are ready-to-use, but as always, can be modified to suit your specific business needs.

{{NoteFormat|The reports in this folder are available on request; and depend on data provided by other Genesys components that may not be ready for you to use at this time. Check with your administrator to see if your environment is configured to run these reports.}}
|Status=No
}}{{Section
|sectionHeading=About Task Routing dashboards
|anchor=TaskRoutingReports
|alignment=Horizontal
|Media=Image
|image=HRGCXITaskRoutingFolder.png
|structuredtext=The following dashboards are available in the '''CX Insights''' > '''Task Routing''' folder:

*{{Link-SomewhereInThisManual|topic=HRCXITskRtngAgentDshbrd|anchor=top|display text=Agent Task Dashboard}}
*{{Link-SomewhereInThisManual|topic=HRCXITskRtngTskVmDshbrd|anchor=top|display text=Task Volume Dashboard}}
|Status=No
}}
}}

@@ Line 3: / Line 3: @@
 |DisplayName=Task Routing dashboards
 |TocName=Task Routing dashboards
-|Context=Learn more about the performance of Genesys Task Routing in your Genesys Engage cloud contact center.
+|Context=Learn more about the performance of Genesys Task Routing in your Genesys Multicloud CX contact center.
 |ComingSoon=No
 |Platform=GenesysEngage-cloud

@@ Line 5: / Line 5: @@
 |Context=Learn more about the performance of Genesys Task Routing in your Genesys Engage cloud contact center.
 |ComingSoon=No
-|Platform=GenesysEngage-onpremises
+|Platform=GenesysEngage-cloud
 |Role=Administrator, Supervisor
 |Application=Reporting, Reporting GCXI

@@ Line 3: / Line 3: @@
 |DisplayName=Task Routing dashboards
 |TocName=Task Routing dashboards
-|Context=Learn more about the performance of Genesys Task Routing in your Genesys Engage Cloud contact center.
+|Context=Learn more about the performance of Genesys Task Routing in your Genesys Engage cloud contact center.
 |ComingSoon=No
 |Platform=GenesysEngage-onpremises

@@ Line 24: / Line 24: @@
 *{{Link-SomewhereInThisManual|topic=HRCXITskRtngAgentDshbrd|anchor=top|display text=Agent Task Dashboard}}
 *{{Link-SomewhereInThisManual|topic=HRCXITskRtngTskVmDshbrd|anchor=top|display text=Task Volume Dashboard}}
 |Status=No
 }}
 }}

@@ Line 12: / Line 12: @@
 |structuredtext=The dashboards in the '''Task Routing''' folder are ready-to-use, but as always, can be modified to suit your specific business needs.
-{{NoteFormat|The reports in this folder are available on request; and depend on data provided by other Genesys components that may not be ready for you to use at this time. Check with your administrator to see if your environment is configured to run these reports.}}
+{{NoteFormat|Reports in this folder are available on request, and depend on data provided by other Genesys components that may not be ready for you to use. Check with your administrator to see if your environment is configured to run these reports.|}}
 |Status=No
 }}{{Section

PEC-REP/Current/RPRT/HRCXITaskRoutingReports - Revision history

WikiSysop at 13:16, June 30, 2022

Ed.jamer@genesys.com: Text replacement - "Genesys Engage [cC]loud" to "Genesys Multicloud CX"

Tony.gilchrist@genesys.com: Published

WikiSysop: Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "Genesys Engage Cloud" to "Genesys Engage cloud"

WikiSysop: Text replacement - "PureEngage" to "Genesys Engage"

WikiSysop: Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

Bgrenon: Published

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"