PEC-REP/Current/RPRT/HRCXIIncludedReports - Revision history

WikiSysop at 13:16, June 30, 2022

2022-06-30T13:16:44Z

Ed.jamer@genesys.com: Text replacement - "Genesys Engage [cC]loud" to "Genesys Multicloud CX"

2021-11-09T20:28:14Z

Text replacement - "Genesys Engage [cC]loud" to "Genesys Multicloud CX"

Tony.gilchrist@genesys.com: Published

2021-10-04T17:09:37Z

Published

Tony.gilchrist@genesys.com: Published

2021-10-04T17:08:20Z

Published

Tony.gilchrist@genesys.com: Published

2021-01-18T14:27:50Z

Published

Tony.gilchrist@genesys.com: Published

2021-01-14T14:56:36Z

Published

Tgilchri: Published

2020-08-11T14:29:06Z

Published

Show changes

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

2020-07-25T02:32:30Z

Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "Genesys Engage Cloud" to "Genesys Engage cloud"

2020-07-15T12:06:44Z

Text replacement - "Genesys Engage Cloud" to "Genesys Engage cloud"

WikiSysop: Text replacement - "PureEngage" to "Genesys Engage"

2020-07-15T12:04:16Z

Text replacement - "PureEngage" to "Genesys Engage"

@@ Line 505: / Line 505: @@
 <div style="text-align:right;padding-bottom:1px">[[{{FULLPAGENAME}}#ReportFolders|>> Back to Top]]</div>
 |structuredtextwide=
 |FAQHeading=

@@ Line 34: / Line 34: @@
 To view more detailed information about each report, including sample report output, click the report name.
-|structuredtextwide={{NoteFormat|In earlier releases of Genesys Engage cloud, historical reporting was available through the Genesys Interactive Insights (GI2) interface. This page lists historical reports available in Genesys Customer Experience Insights (GCXI or Genesys CX Insights), which replaces GI2 and provides similar reports.}}{{NoteFormat|Some CX Insights reports can return empty data if they depend on a solution that is not deployed for you, or is not available in the cloud. For example, this applies to reports and dashboards in the '''Chat''' and '''Predictive Routing''' folders.|}}
+|structuredtextwide={{NoteFormat|In earlier releases of Genesys Multicloud CX, historical reporting was available through the Genesys Interactive Insights (GI2) interface. This page lists historical reports available in Genesys Customer Experience Insights (GCXI or Genesys CX Insights), which replaces GI2 and provides similar reports.}}{{NoteFormat|Some CX Insights reports can return empty data if they depend on a solution that is not deployed for you, or is not available in the cloud. For example, this applies to reports and dashboards in the '''Chat''' and '''Predictive Routing''' folders.|}}
 |FAQHeading=
 |Status=No
@@ Line 496: / Line 496: @@
 |Media=
 |image=
-|structuredtext=The '''Task Routing''' folder contains dashboards you can use to learn more about the performance of Genesys Task Routing in your Genesys Engage cloud contact center. The dashboards in the Task Routing folder are ready-to-use, but as always, can be modified to suit your specific business needs.
+|structuredtext=The '''Task Routing''' folder contains dashboards you can use to learn more about the performance of Genesys Task Routing in your Genesys Multicloud CX contact center. The dashboards in the Task Routing folder are ready-to-use, but as always, can be modified to suit your specific business needs.
 ==={{Link-SomewhereInThisVersion|manual=RPRT|topic=HRCXITskRtngAgentDshbrd|display text=Agent Task Dashboard}}===

@@ Line 123: / Line 123: @@
 |Media=
 |image=
-|structuredtext=Learn about your consumption of billable Genesys services.
+|structuredtext=The '''Billing Data''' folder contains reports that provide statistics about your consumption of billable Genesys services.
 ==={{Link-SomewhereInThisVersion|manual=RPRT|topic=HRCXIIVRUsage|display text=IVR Usage Report}}===

@@ Line 18: / Line 18: @@
 *[[{{FULLPAGENAME}}#AgentsFolder|Agents]]
 *[[{{FULLPAGENAME}}#BusinessResultsFolder|Business Results]]
 *[[{{FULLPAGENAME}}#CallbackFolder|Callback]]
@@ Line 111: / Line 112: @@
 ==={{Link-SomewhereInThisVersion|manual=RPRT|topic=HRCXIAgentWrap|display text=Agent Wrap Report}}===
 Monitor the after-call work (wrap) call-related activities that agents (or agent groups) perform after processing calls.
 <div style="text-align:right;padding-bottom:1px">[[{{FULLPAGENAME}}#ReportFolders|>> Back to Top]]</div>

@@ Line 39: / Line 39: @@
 |sectionHeading=Video: Navigate and find reports in GCXI
 |anchor=AgentsFolder
-|alignment=Horizontal
+|alignment=Vertical
 |Media=Video
 |image=439920994

@@ Line 5: / Line 5: @@
 |Context=View a complete list, organized by type, of the out-of-box historical reports and dashboards that are included with Genesys CX Insights.
 |ComingSoon=No
-|Platform=GenesysEngage-onpremises
+|Platform=GenesysEngage-cloud
 |Role=Administrator, Supervisor
 |Application=Reporting GCXI

@@ Line 33: / Line 33: @@
 To view more detailed information about each report, including sample report output, click the report name.
-|structuredtextwide={{NoteFormat|In earlier releases of PureEngage Cloud, historical reporting was available through the Genesys Interactive Insights (GI2) interface. This page lists historical reports available in Genesys Customer Experience Insights (GCXI or Genesys CX Insights), which replaces GI2 and provides similar reports.}}{{NoteFormat|Some CX Insights reports can return empty data if they depend on a solution that is not deployed for you, or is not available in the cloud. For example, this applies to reports and dashboards in the '''Chat''' and '''Predictive Routing''' folders.|}}
+|structuredtextwide={{NoteFormat|In earlier releases of Genesys Engage Cloud, historical reporting was available through the Genesys Interactive Insights (GI2) interface. This page lists historical reports available in Genesys Customer Experience Insights (GCXI or Genesys CX Insights), which replaces GI2 and provides similar reports.}}{{NoteFormat|Some CX Insights reports can return empty data if they depend on a solution that is not deployed for you, or is not available in the cloud. For example, this applies to reports and dashboards in the '''Chat''' and '''Predictive Routing''' folders.|}}
 |FAQHeading=
 |Status=No
@@ Line 459: / Line 459: @@
 |Media=
 |image=
-|structuredtext=The '''Task Routing''' folder contains dashboards you can use to learn more about the performance of Genesys Task Routing in your PureEngage Cloud contact center. The dashboards in the Task Routing folder are ready-to-use, but as always, can be modified to suit your specific business needs.
+|structuredtext=The '''Task Routing''' folder contains dashboards you can use to learn more about the performance of Genesys Task Routing in your Genesys Engage Cloud contact center. The dashboards in the Task Routing folder are ready-to-use, but as always, can be modified to suit your specific business needs.
 ==={{Link-SomewhereInThisVersion|manual=RPRT|topic=HRCXITskRtngAgentDshbrd|display text=Agent Task Dashboard}}===

PEC-REP/Current/RPRT/HRCXIIncludedReports - Revision history

WikiSysop at 13:16, June 30, 2022

Ed.jamer@genesys.com: Text replacement - "Genesys Engage [cC]loud" to "Genesys Multicloud CX"

Tony.gilchrist@genesys.com: Published

Tony.gilchrist@genesys.com: Published

Tony.gilchrist@genesys.com: Published

Tony.gilchrist@genesys.com: Published

Tgilchri: Published

WikiSysop: Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "Genesys Engage Cloud" to "Genesys Engage cloud"

WikiSysop: Text replacement - "PureEngage" to "Genesys Engage"

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"