PEC-REP/Current/RPRT/HRCXIEmail - Revision history

WikiSysop at 13:31, June 30, 2022

2022-06-30T13:31:55Z

WikiSysop at 13:16, June 30, 2022

2022-06-30T13:16:38Z

WikiSysop at 13:01, June 30, 2022

2022-06-30T13:01:43Z

Ed.jamer@genesys.com: Text replacement - "Genesys Engage [cC]loud" to "Genesys Multicloud CX"

2021-11-09T20:31:43Z

Text replacement - "Genesys Engage [cC]loud" to "Genesys Multicloud CX"

Tony.gilchrist@genesys.com: Published

2021-04-01T13:41:00Z

Published

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

2020-07-25T02:32:30Z

Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"

2020-07-15T11:46:06Z

Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

Bgrenon: Published

2020-06-08T14:21:33Z

Published

New page

{{Article
|Standalone=No
|DisplayName=Email reports
|TocName=Email reports
|Context=Learn more about email interaction volumes, statistics, and outcomes in your contact center.
|ComingSoon=No
|Platform=PureEngage
|Role=Administrator, Supervisor
|Application=Reporting, Reporting GCXI
|Section={{Section
|alignment=Vertical
|structuredtext=Reports in the '''Email''' folder are ready-to-use, but as always, can be modified to suit your specific business needs.
|Status=No
}}{{Section
|sectionHeading=About Email reports
|anchor=EmailReports
|alignment=Horizontal
|Media=Image
|image=HRCXIFolderEmail.png
|structuredtext=The following reports / dashboards are available in the '''CX Insights''' > '''Email''' folder:

*{{Link-SomewhereInThisManual|topic=HRCXIAgntSmryActActEml|anchor=top|display text=Agent Summary Activity Email Report}}
*{{Link-SomewhereInThisManual|topic=HRCXIAgntUtlztnEml|anchor=top|display text=Agent Utilization Email Report}}
*{{Link-SomewhereInThisManual|topic=HRCXIIxnVlmAttr|anchor=top|display text=Interaction Volume Business Attribute Email Report}}
|Status=No
}}
}}

@@ Line 25: / Line 25: @@
 *{{Link-SomewhereInThisManual|topic=HRCXIAgntUtlztnEml|anchor=top|display text=Agent Utilization Email Report}}
 *{{Link-SomewhereInThisManual|topic=HRCXIIxnVlmAttr|anchor=top|display text=Interaction Volume Business Attribute Email Report}}
 To view more detailed information about the metrics and attributes used in the reports, and about other metrics and attributes that you can use to customize reports, see the ''{{Link-AnywhereElse|product=PEC-REP|version=Current|manual=GCXIMCPRG|display text=Genesys CX Insights Multicloud Projects Reference Guide}}''.
 |Status=No
 }}
 }}

@@ Line 12: / Line 12: @@
 |structuredtext=Reports in the '''Email''' folder are ready-to-use, but as always, can be modified to suit your specific business needs.
-Note that Genesys Engage cloud offers two email solutions: '''Email classic''' and Genesys '''Engage cloud Email'''. This report is applicable for users of '''Email classic.''' To learn more about the difference between the two, see {{Link-Standalone|topic=PEC-Email/HIW|display text=How email works}}. If you are not sure which you have, talk to your administrator.
+Note that Genesys Multicloud CX offers two email solutions: '''Email classic''' and Genesys '''Engage cloud Email'''. This report is applicable for users of '''Email classic.''' To learn more about the difference between the two, see {{Link-Standalone|topic=PEC-Email/HIW|display text=How email works}}. If you are not sure which you have, talk to your administrator.
 |Status=No
 }}{{Section

@@ Line 5: / Line 5: @@
 |Context=Learn more about email interaction volumes, statistics, and outcomes in your contact center.
 |ComingSoon=No
-|Platform=GenesysEngage-onpremises
+|Platform=GenesysEngage-cloud
 |Role=Administrator, Supervisor
 |Application=Reporting, Reporting GCXI

PEC-REP/Current/RPRT/HRCXIEmail - Revision history

WikiSysop at 13:31, June 30, 2022

WikiSysop at 13:16, June 30, 2022

WikiSysop at 13:01, June 30, 2022

Ed.jamer@genesys.com: Text replacement - "Genesys Engage [cC]loud" to "Genesys Multicloud CX"

Tony.gilchrist@genesys.com: Published

WikiSysop: Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

Bgrenon: Published

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"