PEC-REP/Current/RPRT/HRCXIDashboards - Revision history

WikiSysop at 13:16, June 30, 2022

2022-06-30T13:16:34Z

WikiSysop at 13:01, June 30, 2022

2022-06-30T13:01:37Z

WikiSysop at 19:00, April 13, 2022

2022-04-13T19:00:43Z

Tony.gilchrist@genesys.com: Published

2021-04-21T17:41:22Z

Published

Tony.gilchrist@genesys.com: Published

2021-04-01T14:04:03Z

Published

Tony.gilchrist@genesys.com: Published

2020-11-18T18:36:57Z

Published

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

2020-07-25T02:34:02Z

Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"

2020-07-15T11:46:54Z

Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

Bgrenon: Published

2020-06-08T14:38:41Z

Published

New page

{{Article
|Standalone=No
|DisplayName=Dashboards
|TocName=Dashboards
|Context=Learn about dashboards, which provide visual summaries of activity in your contact center, and are organized to suit your role in the organization.
|ComingSoon=No
|Platform=PureEngage
|Role=Administrator, Supervisor
|Application=Reporting, Reporting GCXI
|Section={{Section
|alignment=Vertical
|structuredtext=Dashboards (stored in the '''Dashboards''' folder) are ready-to-use, but as always, can be modified to suit your specific business needs.
|Status=No
}}{{Section
|sectionHeading=About the Dashboards
|anchor=Dashboards
|alignment=Horizontal
|Media=Image
|image=HRCXIFolderDashboards.png
|structuredtext=The following dashboards are available in the '''CX Insights''' > '''Dashboards''' folder:

*{{Link-SomewhereInThisManual|topic=HRCXIAgntPerfDshbrd|anchor=top|display text=Agent Performance Dashboard}}
*{{Link-SomewhereInThisManual|topic=HRCXICCDshbrd|anchor=top|display text=Contact Center Dashboard}}
*{{Link-SomewhereInThisManual|topic=HRCXIQueueDshbrd|anchor=top|display text=Queue Dashboard}}
*{{Link-SomewhereInThisManual|topic=HRCXISuprvsrDshbrd|anchor=top|display text=Supervisor Dashboard}}

Plus dashboards in other folders, such as the following:

*{{Link-SomewhereInThisManual|topic=HRCXIIxnAccptncDshBrd|Interaction Acceptance Dashboard}}
*{{Link-SomewhereInThisManual|topic=HRCXIGPRAHTQ|anchor=top|display text=Predictive Routing - AHT & Queue Dashboard}}
*{{Link-SomewhereInThisManual|topic=HRCXIGPRAgntOcpncy|anchor=top|display text=Predictive Routing Agent Occupancy Dashboard}}
*{{Link-SomewhereInThisManual|topic=HRCXIGPRMdlEfcncy|anchor=top|display text=Predictive Routing - Model Efficiency Dashboard}}
|Status=No
}}{{Section
|sectionHeading=Related topics
|alignment=Vertical
|structuredtext=*Go back to the {{Link-SomewhereInThisManual|topic=HRCXIIncludedReports|anchor=top|display text=complete list of available reports}}.
*Learn how to {{Link-SomewhereInThisManual|topic=HRCXIGetStarted|anchor=top|display text=generate historical reports}}.
*Learn how to {{Link-SomewhereInThisManual|topic=HRCXIReadReports|anchor=top|display text=read and understand reports}}.
*Learn how to {{Link-SomewhereInThisManual|topic=HRCXICustomizingReports|anchor=top|display text=create or customize reports}}.
|Status=No
}}
}}

@@ Line 60: / Line 60: @@
 *Learn how to {{Link-SomewhereInThisManual|topic=HRCXIReadReports|anchor=top|display text=read and understand reports}}.
 *Learn how to {{Link-SomewhereInThisManual|topic=HRCXICustomizingReports|anchor=top|display text=create or customize reports}}.
-To view more detailed information about the metrics and attributes used in the reports, and about other metrics and attributes that you can use to customize reports, see the ''{{Link-AnywhereElse|product=PEC-REP|version=Current|manual=GCXIMCPRG|topic=Welcome|display text=Genesys CX Insights Multicloud Projects Reference Guide}}''.
+To view more detailed information about the metrics and attributes used in the reports, and about other metrics and attributes that you can use to customize reports, see the ''{{Link-AnywhereElse|product=PEC-REP|version=Current|manual=GCXIMCPRG|display text=Genesys CX Insights Multicloud Projects Reference Guide}}''.
 |Status=No
 }}
 }}

@@ Line 9: / Line 9: @@
 |Application=Reporting, Reporting GCXI
 |Section={{Section
 |alignment=Horizontal
 |structuredtext=Dashboards (stored in the '''Dashboards''' folder) are ready-to-use, but as always, can be modified to suit your specific business needs.
@@ Line 19: / Line 23: @@
 |image=HRCXIFolderDashboard2021.png
 |structuredtext=The following dashboards are available in the '''CX Insights''' > '''Dashboards''' folder:
 *{{Link-SomewhereInThisVersion|manual=RPRT|topic=HRCXIAniDetailDshbrd|display text=ANI Details Dashboard}}
 *{{Link-SomewhereInThisManual|topic=HRCXIAgntPerfDshbrd|anchor=top|display text=Agent Performance Dashboard}}
@@ Line 26: / Line 31: @@
 *{{Link-SomewhereInThisVersion|manual=RPRT|topic=HRCXIMlstnPthAnysys|display text=Milestone Path Analysis Dashboard}}
 *{{Link-SomewhereInThisManual|topic=HRCXIQueueDshbrd|anchor=top|display text=Queue Dashboard}}
 *{{Link-SomewhereInThisManual|topic=HRCXISuprvsrDshbrd|anchor=top|display text=Supervisor Dashboard}}
 *{{Link-SomewhereInThisVersion|manual=RPRT|topic=HRCXIWeeklyAgntGrpPrfDshBrd|display text=Weekly Agent Group Performance Dashboard}}
@@ Line 34: / Line 40: @@
 Plus dashboards in other folders, such as the following:
 *{{Link-SomewhereInThisManual|topic=HRCXIIxnAccptncDshBrd|Interaction Acceptance Dashboard}}
 *{{Link-SomewhereInThisManual|topic=HRCXIGPRAHTQ|anchor=top|display text=Predictive Routing - AHT & Queue Dashboard}}
@@ Line 45: / Line 52: @@
 |image=538586295
 |structuredtext=Navigate through tabs and views on dashboards.
 |Status=No
 }}{{Section

@@ Line 38: / Line 38: @@
 *{{Link-SomewhereInThisManual|topic=HRCXIGPRAgntOcpncy|anchor=top|display text=Predictive Routing Agent Occupancy Dashboard}}
 *{{Link-SomewhereInThisManual|topic=HRCXIGPRMdlEfcncy|anchor=top|display text=Predictive Routing - Model Efficiency Dashboard}}
 |Status=No
 }}{{Section

@@ Line 5: / Line 5: @@
 |Context=Learn about dashboards, which provide visual summaries of activity in your contact center, and are organized to suit your role in the organization.
 |ComingSoon=No
-|Platform=GenesysEngage-onpremises
+|Platform=GenesysEngage-cloud
 |Role=Administrator, Supervisor
 |Application=Reporting, Reporting GCXI

PEC-REP/Current/RPRT/HRCXIDashboards - Revision history

WikiSysop at 13:16, June 30, 2022

WikiSysop at 13:01, June 30, 2022

WikiSysop at 19:00, April 13, 2022

Tony.gilchrist@genesys.com: Published

Tony.gilchrist@genesys.com: Published

Tony.gilchrist@genesys.com: Published

WikiSysop: Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

Bgrenon: Published

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"