PEC-REP/Current/RPRT/HRCXICoBrwsReports - Revision history

WikiSysop at 13:01, June 30, 2022

2022-06-30T13:01:35Z

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

2020-07-25T02:34:09Z

Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"

2020-07-15T11:45:33Z

Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

Bgrenon: Published

2020-06-08T14:21:32Z

Published

New page

{{Article
|Standalone=No
|DisplayName=Co-browse reports
|TocName=Co-browse reports
|Context=Learn more about agent handling of contact center interactions that involve Co-browse sessions.
|ComingSoon=No
|Platform=PureEngage
|Role=Administrator, Supervisor
|Application=Reporting, Reporting GCXI
|Section={{Section
|alignment=Vertical
|structuredtext=Reports in the '''Co-browse''' folder are ready-to-use, but as always, can be modified to suit your specific business needs.{{NoteFormat|The reports in this folder are available on request; talk to your Genesys representative about making them available for you to use.}}The following reports are available in the '''CX Insights''' > '''Co-browse''' folder:
|Status=No
}}{{Section
|sectionHeading=About Co-browse reports
|anchor=CoBrowseReports
|alignment=Horizontal
|Media=Image
|image=HRCXIFolderCoBrws.png
|structuredtext=*{{Link-SomewhereInThisManual|topic=HRCXICoBrwsDetail|anchor=top|display text=Co-browse Detail Report}}
*{{Link-SomewhereInThisManual|topic=HRCXICoBrwsSmry|anchor=top|display text=Co-browse Summary Report}}
|Status=No
}}{{Section
|sectionHeading=Related topics
|alignment=Vertical
|structuredtext=*Go back to the {{Link-SomewhereInThisManual|topic=HRCXIIncludedReports|anchor=top|display text=complete list of available reports}}.
*Learn how to {{Link-SomewhereInThisManual|topic=HRCXIGetStarted|anchor=top|display text=generate historical reports}}.
*Learn how to {{Link-SomewhereInThisManual|topic=HRCXIReadReports|anchor=top|display text=read and understand reports}}.
*Learn how to {{Link-SomewhereInThisManual|topic=HRCXICustomizingReports|anchor=top|display text=create or customize reports}}.
|Status=No
}}
}}

@@ Line 28: / Line 28: @@
 *Learn how to {{Link-SomewhereInThisManual|topic=HRCXIReadReports|anchor=top|display text=read and understand reports}}.
 *Learn how to {{Link-SomewhereInThisManual|topic=HRCXICustomizingReports|anchor=top|display text=create or customize reports}}.
 |Status=No
 }}
 }}

@@ Line 5: / Line 5: @@
 |Context=Learn more about agent handling of contact center interactions that involve Co-browse sessions.
 |ComingSoon=No
-|Platform=GenesysEngage-onpremises
+|Platform=GenesysEngage-cloud
 |Role=Administrator, Supervisor
 |Application=Reporting, Reporting GCXI

PEC-REP/Current/RPRT/HRCXICoBrwsReports - Revision history

WikiSysop at 13:01, June 30, 2022

WikiSysop: Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

Bgrenon: Published

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"