PEC-REP/Current/RPRT/HRCXIChatReports - Revision history

WikiSysop at 13:01, June 30, 2022

2022-06-30T13:01:33Z

Tony.gilchrist@genesys.com: Published

2021-03-10T14:39:50Z

Published

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

2020-07-25T02:31:18Z

Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"

2020-07-15T11:46:36Z

Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

Bgrenon: Published

2020-06-08T14:21:41Z

Published

New page

{{Article
|Standalone=No
|DisplayName=Chat reports
|TocName=Chat reports
|Context=Learn more about chat volumes, statistics, and outcomes in your contact center.
|ComingSoon=No
|Platform=PureEngage
|Role=Administrator, Supervisor
|Application=Reporting GCXI
|Section={{Section
|alignment=Vertical
|structuredtext=Reports in the '''Chat''' folder rely on specific releases of Genesys software. Reports in the '''Chat''' folder rely on specific provisioning; contact your administrator or Genesys representative to find out if these reports are ready for you to use.

{{NoteFormat|Some CX Insights reports can return empty data if they depend on a solution that is not deployed for you, or is not available in the cloud. For example, this applies to reports and dashboards in the '''Chat''', '''Chat bot''', and '''Predictive Routing''' folders.}}
|Status=No
}}{{Section
|sectionHeading=About Chat reports
|anchor=ChatReports
|alignment=Horizontal
|Media=Image
|image=HRGCXI ChatFolder Cloud.png
|structuredtext=The following reports are available in the '''CX Insights''' > '''Chat''' folder:

*{{Link-SomewhereInThisManual|topic=HRCXIAsyncIxns|Async Interactions Report}}
*{{Link-SomewhereInThisManual|topic=HRCXIChatEngmnt|anchor=top|display text=Chat Engagement Report}}
*{{Link-SomewhereInThisManual|topic=HRCXIChatMsgStat|anchor=top|display text=Chat Message Statistics Report}}
*{{Link-SomewhereInThisManual|topic=HRCXIChatSssn|anchor=top|display text=Chat Session Report}}
*{{Link-SomewhereInThisManual|topic=HRCXIChatThread|Chat Thread Report}}
*{{Link-SomewhereInThisManual|topic=HRCXIIxnAccptnc|Interaction Acceptance Report}}
*{{Link-SomewhereInThisManual|topic=HRCXIPreAgntTrmtn|anchor=top|display text=Pre-Agent Termination Report}}

plus one dashboard:

*{{Link-SomewhereInThisManual|topic=HRCXIIxnAccptncDshBrd|Interaction Acceptance Dashboard}}
|Status=No
}}{{Section
|sectionHeading=Related topics
|alignment=Vertical
|structuredtext=*Go back to the {{Link-SomewhereInThisManual|topic=HRCXIIncludedReports|anchor=top|display text=complete list of available reports}}.
*Learn how to {{Link-SomewhereInThisManual|topic=HRCXIGetStarted|anchor=top|display text=generate historical reports}}.
*Learn how to {{Link-SomewhereInThisManual|topic=HRCXIReadReports|anchor=top|display text=read and understand reports}}.
*Learn how to {{Link-SomewhereInThisManual|topic=HRCXICustomizingReports|anchor=top|display text=create or customize reports}}.
|Status=No
}}
}}

@@ Line 41: / Line 41: @@
 *Learn how to {{Link-SomewhereInThisManual|topic=HRCXIReadReports|anchor=top|display text=read and understand reports}}.
 *Learn how to {{Link-SomewhereInThisManual|topic=HRCXICustomizingReports|anchor=top|display text=create or customize reports}}.
 |Status=No
 }}
 }}

@@ Line 10: / Line 10: @@
 |Section={{Section
 |alignment=Vertical
-|structuredtext=Reports in the '''Chat''' folder rely on specific releases of Genesys software.  Reports in the '''Chat''' folder rely on specific provisioning; contact your administrator or Genesys representative to find out if these reports are ready for you to use.
+|structuredtext=Reports in the '''Chat''' folder rely on specific releases of Genesys software, and rely on specific provisioning; contact your administrator or Genesys representative to find out if these reports are ready for you to use.
 {{NoteFormat|Some CX Insights reports can return empty data if they depend on a solution that is not deployed for you, or is not available in the cloud. For example, this applies to reports and dashboards in the '''Chat''', '''Chat bot''', and '''Predictive Routing''' folders.}}

@@ Line 5: / Line 5: @@
 |Context=Learn more about chat volumes, statistics, and outcomes in your contact center.
 |ComingSoon=No
-|Platform=GenesysEngage-onpremises
+|Platform=GenesysEngage-cloud
 |Role=Administrator, Supervisor
 |Application=Reporting GCXI

PEC-REP/Current/RPRT/HRCXIChatReports - Revision history

WikiSysop at 13:01, June 30, 2022

Tony.gilchrist@genesys.com: Published

WikiSysop: Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

Bgrenon: Published

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"