PEC-REP/Current/RPRT/HRCXIBusResReports - Revision history

WikiSysop at 13:16, June 30, 2022

2022-06-30T13:16:28Z

WikiSysop at 13:01, June 30, 2022

2022-06-30T13:01:28Z

Tony.gilchrist@genesys.com: Published

2021-04-01T14:04:06Z

Published

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

2020-07-25T02:31:22Z

Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"

2020-07-15T11:45:28Z

Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

Bgrenon: Published

2020-06-08T14:21:33Z

Published

New page

{{Article
|Standalone=No
|DisplayName=Business Results reports
|TocName=Business Results reports
|Context=Use Business Results reports to learn about the business outcomes that result from activity in your contact center.
|ComingSoon=No
|Platform=PureEngage
|Role=Administrator, Supervisor
|Application=Reporting, Reporting GCXI
|Section={{Section
|sectionHeading=
|anchor=
|alignment=Vertical
|Media=
|image=
|structuredtext=The reports in the '''Business Results''' folder are ready-to-use, but as always, can be modified to suit your specific business needs.
|structuredtextwide=
|FAQHeading=
|Status=No
}}{{Section
|sectionHeading=About Business Results reports
|anchor=BRReports
|alignment=Horizontal
|Media=Image
|image=HRCXIFolderBusinessResults.png
|structuredtext=The following reports are available in the '''CX Insights''' > '''Business Results''' folder:

*{{Link-SomewhereInThisManual|topic=HRCXIBusMtrExec|anchor=top|display text=Business Metrics Executive Report}}
*{{Link-SomewhereInThisManual|topic=HRCXICustPersp|anchor=top|display text=Customer Perspective Report}}
*{{Link-SomewhereInThisManual|topic=HRCXIIxnVolBusAtr|anchor=top|display text=Interaction Volume Business Attribute Report}}



|Status=No
}}{{Section
|sectionHeading=Related topics
|alignment=Vertical
|structuredtext=*Go back to the {{Link-SomewhereInThisManual|topic=HRCXIIncludedReports|anchor=top|display text=complete list of available reports}}.
*Learn how to {{Link-SomewhereInThisManual|topic=HRCXIGetStarted|anchor=top|display text=generate historical reports}}.
*Learn how to {{Link-SomewhereInThisManual|topic=HRCXIReadReports|anchor=top|display text=read and understand reports}}.
*Learn how to {{Link-SomewhereInThisManual|topic=HRCXICustomizingReports|anchor=top|display text=create or customize reports}}.
|Status=No
}}
}}

@@ Line 41: / Line 41: @@
 *Learn how to {{Link-SomewhereInThisManual|topic=HRCXIReadReports|anchor=top|display text=read and understand reports}}.
 *Learn how to {{Link-SomewhereInThisManual|topic=HRCXICustomizingReports|anchor=top|display text=create or customize reports}}.
-To view more detailed information about the metrics and attributes used in the reports, and about other metrics and attributes that you can use to customize reports, see the ''{{Link-AnywhereElse|product=PEC-REP|version=Current|manual=GCXIMCPRG|topic=Welcome|display text=Genesys CX Insights Multicloud Projects Reference Guide}}''.
+To view more detailed information about the metrics and attributes used in the reports, and about other metrics and attributes that you can use to customize reports, see the ''{{Link-AnywhereElse|product=PEC-REP|version=Current|manual=GCXIMCPRG|display text=Genesys CX Insights Multicloud Projects Reference Guide}}''.
 |Status=No
 }}
 }}

@@ Line 29: / Line 29: @@
 *{{Link-SomewhereInThisManual|topic=HRCXICustPersp|anchor=top|display text=Customer Perspective Report}}
 *{{Link-SomewhereInThisManual|topic=HRCXIIxnVolBusAtr|anchor=top|display text=Interaction Volume Business Attribute Report}}
 <!--*[[HRCXIIxnVolCstrSgmnt|Interaction Volume Customer Segment Report]]-->
 <!--*[[HRCXIIxnVolSrvcSbTyp|Interaction Volume Service Subtype Report]]-->

@@ Line 5: / Line 5: @@
 |Context=Use Business Results reports to learn about the business outcomes that result from activity in your contact center.
 |ComingSoon=No
-|Platform=GenesysEngage-onpremises
+|Platform=GenesysEngage-cloud
 |Role=Administrator, Supervisor
 |Application=Reporting, Reporting GCXI

PEC-REP/Current/RPRT/HRCXIBusResReports - Revision history

WikiSysop at 13:16, June 30, 2022

WikiSysop at 13:01, June 30, 2022

Tony.gilchrist@genesys.com: Published

WikiSysop: Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

Bgrenon: Published

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"