PEC-REP/Current/RPRT/HRCXIBlckSmry - Revision history

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

2020-07-25T02:31:39Z

Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"

2020-07-15T11:45:39Z

Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

Tgilchri: Published

2020-06-12T14:01:59Z

Published

Bgrenon: Published

2020-06-08T16:47:21Z

Published

Bgrenon: Published

2020-06-08T15:20:45Z

Published

Bgrenon: Published

2020-06-08T14:47:14Z

Published

New page

{{Article
|Standalone=No
|DisplayName=Blocks Summary Report
|TocName=Blocks Summary Report
|Context=Learn about traffic and errors in each application block.
|ComingSoon=No
|Platform=PureEngage
|Role=Administrator, Supervisor
|Application=Reporting, Reporting GCXI
|Section={{Section
|sectionHeading=Understanding the Blocks Summary Report
|anchor=HRCXIBlckSmryReport
|alignment=Horizontal
|Media=Image
|image=HRCXIBlckSmry.png
|structuredtext=The ('''Designer''' folder) Blocks Summary Report provides information about the frequency of use of each application block, and the number and type of errors encountered in each application block.

To get a better idea of what this report looks like, view sample output from the report:<br />
{{Repository|SampleBlocksSummaryReport.pdf||SampleBlocksSummaryReport.pdf}}
|structuredtextwide=The following tables explain the prompts you can select when you generate the report, and the metrics and attributes that are represented in the report:
|Status=No
}}{{Section
|sectionHeading=Prompts for the Blocks Summary Report
|anchor=Prompts
|alignment=Vertical
|structuredtext={{{!}}
!'''Prompt'''
!'''Description'''
{{!}}-
{{!}}Pre-set Date Filter
{{!}}From the list, choose a time period on which to report.
{{!}}-
{{!}}Start Date
{{!}}Choose the first day from which to gather data into the report.
{{!}}-
{{!}}End Date
{{!}}Choose the last day from which to gather data into the report.
{{!}}-
{{!}}Application
{{!}}Choose the applications to include in the report. By default, the report includes all applications. If you add any applications to the '''Selected''' list, then only those applications are included.
{{!}}-
{{!}}}
|Status=No
}}{{Section
|sectionHeading=Attributes used in the Blocks Summary Report
|anchor=Attributes
|alignment=Vertical
|structuredtext={{{!}}
!'''Attribute'''
!'''Description'''
{{!}}-
{{!}}Application Name
{{!}}This attribute enables data within the reporting interval to be organized by the name of the self-service and/or assisted-service Designer application.
{{!}}-
{{!}}Block
{{!}}This attribute enables data to be organized by application block.
{{!}}-
{{!}}Country
{{!}}This attribute enables data within the reporting interval to be organized by the name of the country in which the caller is located.
{{!}}-
{{!}}DNIS
{{!}}This attribute enables data within the reporting interval to be organized by the Dialed Number Identification Service (DNIS).
{{!}}-
{{!}}Day
{{!}}This attribute enables data within the reporting interval to be organized by a particular day.
{{!}}-
{{!}}Language
{{!}}This attribute enables data within the reporting interval to be organized by language.
{{!}}-
{{!}}Region
{{!}}This attribute enables data within the reporting interval to be organized by the geographic classification of the call. The value is derived from the Region (such as North America LTAM, North America APC, or EMEA) defined in Designer.
{{!}}-
{{!}}}
|Status=No
}}{{Section
|sectionHeading=Metrics used in the Blocks Summary Report
|anchor=Metrics
|alignment=Vertical
|structuredtext={{{!}}
!'''Metric'''
!'''Description'''
{{!}}-
{{!}}Strikeout
{{!}}The total number of times that the maximum number of retries was reached.
{{!}}-
{{!}}Blocks
{{!}}The total number of hits to a given block. A session can hit a block more than once.
{{!}}-
{{!}}No Input Error
{{!}}The total number of times that a No Input error was encountered in each block.
{{!}}-
{{!}}No Match Error
{{!}}The total number of times that a No Match error was encountered in each block.
{{!}}-
{{!}}Avg No Input Error
{{!}}The average number of No Input errors encountered in each block.
{{!}}-
{{!}}Avg No Match Error
{{!}}The average number of No Match errors encountered in each block.
{{!}}-
{{!}}Avg Block Duration (Fmt)
{{!}}The average amount of time spent in each block (HH:MM:SS).
{{!}}-
{{!}}}
|Status=No
}}
}}

@@ Line 5: / Line 5: @@
 |Context=Learn about traffic and errors in each application block.
 |ComingSoon=No
-|Platform=GenesysEngage-onpremises
+|Platform=GenesysEngage-cloud
 |Role=Administrator, Supervisor
 |Application=Reporting, Reporting GCXI

@@ Line 8: / Line 8: @@
 |Role=Administrator, Supervisor
 |Application=Reporting, Reporting GCXI
 |Section={{Section
 |sectionHeading=Understanding the Blocks Summary Report
@@ Line 19: / Line 20: @@
 {{Repository|SampleBlocksSummaryReport.pdf||SampleBlocksSummaryReport.pdf}}
 |structuredtextwide=The following tables explain the prompts you can select when you generate the report, and the metrics and attributes that are represented in the report:
 |Status=No
 }}{{Section
@@ Line 24: / Line 26: @@
 |anchor=Prompts
 |alignment=Vertical
 |structuredtext={{{!}}
 !'''Prompt'''
@@ Line 41: / Line 45: @@
 {{!}}-
 {{!}}}
 |Status=No
 }}{{Section
@@ Line 46: / Line 52: @@
 |anchor=Attributes
 |alignment=Vertical
 |structuredtext={{{!}}
 !'''Attribute'''
@@ Line 72: / Line 80: @@
 {{!}}-
 {{!}}}
 |Status=No
 }}{{Section
@@ Line 77: / Line 87: @@
 |anchor=Metrics
 |alignment=Vertical
 |structuredtext={{{!}}
 !'''Metric'''
@@ Line 103: / Line 115: @@
 {{!}}-
 {{!}}}
 |Status=No
 }}
 }}

PEC-REP/Current/RPRT/HRCXIBlckSmry - Revision history

WikiSysop: Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

Tgilchri: Published

Bgrenon: Published

Bgrenon: Published

Bgrenon: Published

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"