PEC-REP/Current/RPRT/HRCXIActvtySmry - Revision history

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

2020-07-25T02:31:00Z

Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"

2020-07-15T11:45:42Z

Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

Tgilchri: Published

2020-06-12T13:59:17Z

Published

Bgrenon: Published

2020-06-08T16:47:22Z

Published

Bgrenon: Published

2020-06-08T15:14:21Z

Published

Bgrenon: Published

2020-06-08T14:47:58Z

Published

New page

{{Article
|Standalone=No
|DisplayName=Activity Summary Report
|TocName=Activity Summary Report
|Context=View summary information about activities in Designer applications, including the number of activities within a given time period, and the number and percentage of those activities that were complete or incomplete.
|ComingSoon=No
|Platform=PureEngage
|Prereq=
|Section={{Section
|sectionHeading=Understanding the Activity Summary Report
|anchor=HRCXIActvtySmryReport
|alignment=Horizontal
|Media=Image
|image=HRCXIActvtySmry.png
|structuredtext=This report provides information about Designer activities.

An activity is a task that you've defined in an application as a series of steps with a starting point and stopping point. For example, you might set up an activity for making a payment that starts with the caller being asked for their credit card details and then ends with the system sending those details to a payment processor and receiving the approval.

Each activity has a start and end point, and can be complete or incomplete, with success or failure.

To get a better idea of what this report looks like, view sample output from the report:<br />
{{Repository|SampleActivitySummaryReport.pdf||SampleActivitySummaryReport.pdf}}
|structuredtextwide=
|FAQHeading=
|Status=No
}}{{Section
|sectionHeading=Prompts for the Activity Summary Report
|anchor=PromptsfortheActivitySummaryReport
|alignment=Vertical
|Media=
|image=
|structuredtext={{{!}}
!'''Prompt'''
!'''Description'''
{{!}}-
{{!}}Pre-set Date Filter
{{!}}From the list, choose a time period on which to report, and move it to the Selected list.
{{!}}-
{{!}}Start Date
{{!}}Choose the first day from which to gather data into the report.
{{!}}-
{{!}}End Date
{{!}}Choose the last day from which to gather data into the report.
{{!}}-
{{!}}Application
{{!}}Choose the applications on which to report. By default, the report includes all applications; if you add any applications to the '''Selected''' list, then only those applications are included.
{{!}}-
{{!}}Activity
{{!}}Choose the activities on which to report. By default, the report includes all activities.
{{!}}-
{{!}}}
|structuredtextwide=
|FAQHeading=
|Status=No
}}{{Section
|sectionHeading=Attributes used in the Activity Summary Report
|anchor=AttributesusedintheActivitySummaryReport
|alignment=Vertical
|Media=
|image=
|structuredtext={{AnchorDiv|Attributes}}
{{{!}}
!'''Attribute'''
!'''Description'''
{{!}}-
{{!}}Activity
{{!}}This attribute enables data within the reporting interval to be organized by the name of the activity.
{{!}}-
{{!}}Day
{{!}}This attribute enables data within the reporting interval to be organized by a particular day.
{{!}}-
{{!}}}
|structuredtextwide=
|FAQHeading=
|Status=No
}}{{Section
|sectionHeading=Metrics used in the Activity Summary Report
|anchor=MetricsusedintheActivitySummaryReport
|alignment=Vertical
|Media=
|image=
|structuredtext={{{!}}
!'''Metric'''
!'''Description'''
{{!}}'''Source Table.Column or Calculation'''
{{!}}-
{{!}}Avg Activity Duration (Fmt)
{{!}}The average amount of time attributed to each activity.
{{!}}Calculated based on the values of the Designer > Session > Session Duration and Activities metrics.
{{!}}-
{{!}}Activities
{{!}}The total number of activities that began during the reporting interval.
{{!}}AGT_SDR_ACTIVITY_*.ACTIVITIES
{{!}}-
{{!}}Completed
{{!}}The total number of activities that were completed during the reporting interval.
{{!}}AGT_SDR_ACTIVITY_*.COMPLETED
{{!}}-
{{!}}Incomplete
{{!}}The total number of activities that started during the reporting interval, but were not completed.
{{!}}Calculated as the difference between the value of the Activities metric, and the Completed metric.
{{!}}-
{{!}}% Completed
{{!}}The percentage of activities that were completed during the reporting interval.
{{!}}Calculated based on the values of the Activities metric, and the Completed metric.
{{!}}-
{{!}}% Incomplete
{{!}}The percentage of activities that were incomplete at the end of the reporting interval.
{{!}}Calculated based on the values of the Activities metric, and the Incomplete metric.
{{!}}-
{{!}}}
|structuredtextwide=
|FAQHeading=
|Status=No
}}
}}
The following tables explain the prompts you can select when you generate the report, and the metrics and attributes that are represented in the report:

@@ Line 5: / Line 5: @@
 |Context=View summary information about activities in Designer applications, including the number of activities within a given time period, and the number and percentage of those activities that were complete or incomplete.
 |ComingSoon=No
-|Platform=GenesysEngage-onpremises
+|Platform=GenesysEngage-cloud
 |Prereq=
 |Section={{Section

@@ Line 83: / Line 83: @@
 !'''Metric'''
 !'''Description'''
 {{!}}-
 {{!}}Avg Activity Duration (Fmt)
 {{!}}The average amount of time attributed to each activity.
 {{!}}-
 {{!}}Activities
 {{!}}The total number of activities that began during the reporting interval.
 {{!}}-
 {{!}}Completed
 {{!}}The total number of activities that were completed during the reporting interval.
 {{!}}-
 {{!}}Incomplete
 {{!}}The total number of activities that started during the reporting interval, but were not completed.
 {{!}}-
 {{!}}% Completed
 {{!}}The percentage of activities that were completed during the reporting interval.
 {{!}}-
 {{!}}% Incomplete
 {{!}}The percentage of activities that were incomplete at the end of the reporting interval.
 {{!}}-
 {{!}}}
 |structuredtextwide=
 |FAQHeading=
@@ Line 115: / Line 109: @@
 }}
 }}

@@ Line 20: / Line 20: @@
 To get a better idea of what this report looks like, view sample output from the report:<br />
-{{Repository|SampleActivitySummaryReport.pdf|| SampleActivitySummaryReport.pdf}}
+{{Repository|SampleActivitySummaryReport.pdf||SampleActivitySummaryReport.pdf}}
 |structuredtextwide=
 |FAQHeading=

PEC-REP/Current/RPRT/HRCXIActvtySmry - Revision history

WikiSysop: Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

Tgilchri: Published

Bgrenon: Published

Bgrenon: Published

Bgrenon: Published

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"