PEC-REP/Current/RPRT/GIM - Revision history

Ed.jamer@genesys.com: Text replacement - "Genesys Engage [cC]loud" to "Genesys Multicloud CX"

2021-11-09T20:29:18Z

Text replacement - "Genesys Engage [cC]loud" to "Genesys Multicloud CX"

Tony.gilchrist@genesys.com: Published

2021-04-16T13:16:28Z

Published

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

2020-07-25T02:32:02Z

Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "Genesys Engage Cloud" to "Genesys Engage cloud"

2020-07-15T12:06:53Z

Text replacement - "Genesys Engage Cloud" to "Genesys Engage cloud"

WikiSysop: Text replacement - "PureEngage" to "Genesys Engage"

2020-07-15T12:03:45Z

Text replacement - "PureEngage" to "Genesys Engage"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"

2020-07-15T11:46:49Z

Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

WikiSysop: Text replacement - "Genesys PureEngage" to "PureEngage"

2020-07-15T11:19:12Z

Text replacement - "Genesys PureEngage" to "PureEngage"

Bgrenon: Published

2020-06-08T14:48:31Z

Published

New page

{{Article
|Standalone=No
|DisplayName=About the Genesys Info Mart historical database
|TocName=About the Genesys Info Mart historical database
|Context=Genesys Info Mart is the component behind the historical reports in your Cloud deployment. For advanced users, this page introduces the Genesys Info Mart historical database, which provides a structure for collecting contact center analytics data and sorting it to provide insights to business users.
|ComingSoon=No
|Platform=PureEngage
|Role=Administrator, Developer
|Application=Reporting GCXI
|Prereq=
|Section={{Section
|sectionHeading=
|anchor=
|alignment=Vertical
|Media=
|image=
|structuredtext=Genesys Info Mart is the enterprise-level Genesys application behind the historical reports in your Cloud deployment. Genesys Info Mart receives interaction data from various upstream enterprise-level Genesys applications, then processes the low-level data to produce a data mart that Genesys PureEngage Cloud uses for contact center historical reporting. An aggregation engine, which is hosted by Genesys Info Mart, then aggregates the detailed interaction, agent, and queue data to make it suitable for querying by reporting applications. Genesys CX Insights relies on Genesys Info Mart.

{{AnchorDiv|GIMreportsRPRT}}
===How do I learn more about the data behind reports?===
The detailed data behind historical reports is fairly complex. If Data Export capability is available in your Cloud deployment, use the following resource to learn about the dimensional model of the Genesys historical database (called the Info Mart database), from which fact and dimension data is exported:

*[https://docs.genesys.com/Documentation:PSAAS:RPRT:GIMRef Info Mart Historical Database Reference]

===What is Data Export?===
Data Export capability periodically copies the data that is stored in the Info Mart database into local .csv files, one file per table, so that the historical reporting data is available for further import into a data warehouse. Info Mart data can be used to create reports, feed analytical applications, or create executive dashboards.
{{NoteFormat|Data Export does not include aggregated data.}}

Data Export capability is available in certain Cloud deployments; contact your Genesys representative for more information, and see [https://docs.genesys.com/Documentation:PSAAS:RPRT:AboutDataExport Data Export Capability].
|structuredtextwide=
|FAQHeading=
|Status=No
}}
}}

@@ Line 15: / Line 15: @@
 |Media=
 |image=
-|structuredtext=Genesys Info Mart is the enterprise-level Genesys application behind the historical reports in your Cloud deployment. Genesys Info Mart receives interaction data from various upstream enterprise-level Genesys applications, then processes the low-level data to produce a data mart that Genesys Engage Cloud uses for contact center historical reporting. An aggregation engine, which is hosted by Genesys Info Mart, then aggregates the detailed interaction, agent, and queue data to make it suitable for querying by reporting applications. Genesys CX Insights relies on Genesys Info Mart.
+|structuredtext=Genesys Info Mart is the enterprise-level Genesys application behind the historical reports in your Cloud deployment. Genesys Info Mart receives interaction data from various upstream enterprise-level Genesys applications, then processes the low-level data to produce a data mart that Genesys Engage cloud uses for contact center historical reporting. An aggregation engine, which is hosted by Genesys Info Mart, then aggregates the detailed interaction, agent, and queue data to make it suitable for querying by reporting applications. Genesys CX Insights relies on Genesys Info Mart.
 {{AnchorDiv|GIMreportsRPRT}}

@@ Line 15: / Line 15: @@
 |Media=
 |image=
-|structuredtext=Genesys Info Mart is the enterprise-level Genesys application behind the historical reports in your Cloud deployment. Genesys Info Mart receives interaction data from various upstream enterprise-level Genesys applications, then processes the low-level data to produce a data mart that PureEngage Cloud uses for contact center historical reporting. An aggregation engine, which is hosted by Genesys Info Mart, then aggregates the detailed interaction, agent, and queue data to make it suitable for querying by reporting applications. Genesys CX Insights relies on Genesys Info Mart.
+|structuredtext=Genesys Info Mart is the enterprise-level Genesys application behind the historical reports in your Cloud deployment. Genesys Info Mart receives interaction data from various upstream enterprise-level Genesys applications, then processes the low-level data to produce a data mart that Genesys Engage Cloud uses for contact center historical reporting. An aggregation engine, which is hosted by Genesys Info Mart, then aggregates the detailed interaction, agent, and queue data to make it suitable for querying by reporting applications. Genesys CX Insights relies on Genesys Info Mart.
 {{AnchorDiv|GIMreportsRPRT}}

@@ Line 10: / Line 10: @@
 |Section={{Section
 |alignment=Vertical
-|structuredtext=Genesys Info Mart is the enterprise-level Genesys application behind the historical reports in your Genesys Engage cloud deployment. Genesys Info Mart receives interaction data from various upstream Genesys applications, then processes the low-level data to produce a data mart that Genesys Engage cloud uses for contact center historical reporting. An aggregation engine, hosted by Genesys Info Mart, then aggregates the detailed interaction, agent, and queue data to make it suitable for querying by reporting applications. Genesys CX Insights relies on Genesys Info Mart.
+|structuredtext=Genesys Info Mart is the enterprise-level Genesys application behind the historical reports in your Genesys Multicloud CX deployment. Genesys Info Mart receives interaction data from various upstream Genesys applications, then processes the low-level data to produce a data mart that Genesys Multicloud CX uses for contact center historical reporting. An aggregation engine, hosted by Genesys Info Mart, then aggregates the detailed interaction, agent, and queue data to make it suitable for querying by reporting applications. Genesys CX Insights relies on Genesys Info Mart.
 {{AnchorDiv|GIMreportsRPRT}}

@@ Line 3: / Line 3: @@
 |DisplayName=About the Genesys Info Mart historical database
 |TocName=About the Genesys Info Mart historical database
-|Context=Genesys Info Mart is the component behind the historical reports in your Cloud deployment. For advanced users, this page introduces the Genesys Info Mart historical database, which provides a structure for collecting contact center analytics data and sorting it to provide insights to business users.
+|Context=Genesys Info Mart is the component behind the historical reports in your Cloud deployment. This page introduces the Genesys Info Mart historical database, which provides a structure for collecting contact center analytics data and sorting it to provide insights to business users. This information is intended for advanced users.
 |ComingSoon=No
 |Platform=GenesysEngage-cloud
 |Role=Administrator, Developer
 |Application=Reporting GCXI
 |Section={{Section
 |alignment=Vertical
-|Media=
+|structuredtext=Genesys Info Mart is the enterprise-level Genesys application behind the historical reports in your Genesys Engage cloud deployment. Genesys Info Mart receives interaction data from various upstream Genesys applications, then processes the low-level data to produce a data mart that Genesys Engage cloud uses for contact center historical reporting. An aggregation engine, hosted by Genesys Info Mart, then aggregates the detailed interaction, agent, and queue data to make it suitable for querying by reporting applications. Genesys CX Insights relies on Genesys Info Mart.
 {{AnchorDiv|GIMreportsRPRT}}
-===How do I learn more about the data behind reports?===
+===How do I learn more about the data behind the reports?===
-The detailed data behind historical reports is fairly complex. If Data Export capability is available in your Cloud deployment, use the following resource to learn about the dimensional model of the Genesys historical database (called the Info Mart database), from which fact and dimension data is exported:
+The detailed data behind historical reports is fairly complex. If Data Export capability is available to you, use the following resource to learn about the dimensional model of the Genesys historical database (the Info Mart database), from which fact and dimension data is exported:
 *[https://docs.genesys.com/Documentation:PSAAS:RPRT:GIMRef Info Mart Historical Database Reference]
 ===What is Data Export?===
-Data Export capability periodically copies the data that is stored in the Info Mart database into local .csv files, one file per table, so that the historical reporting data is available for further import into a data warehouse. Info Mart data can be used to create reports, feed analytical applications, or create executive dashboards.
+Data Export capability periodically copies the data that is stored in the Info Mart database into local .csv files. Each file contains one table, so that the historical reporting data is available for further import into a data warehouse. Genesys CX Insights uses Info Mart data to create reports, feed analytical applications, or create executive dashboards.
 {{NoteFormat|Data Export does not include aggregated data.}}
-Data Export capability is available in certain Cloud deployments; contact your Genesys representative for more information, and see [https://docs.genesys.com/Documentation:PSAAS:RPRT:AboutDataExport Data Export Capability].
+Data Export capability is available in certain Cloud deployments. For more information about Data Export, contact your Genesys representative, and see [https://docs.genesys.com/Documentation:PSAAS:RPRT:AboutDataExport Data Export Capability].
 |Status=No
 }}
 }}

PEC-REP/Current/RPRT/GIM - Revision history

Ed.jamer@genesys.com: Text replacement - "Genesys Engage [cC]loud" to "Genesys Multicloud CX"

Tony.gilchrist@genesys.com: Published

WikiSysop: Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "Genesys Engage Cloud" to "Genesys Engage cloud"

WikiSysop: Text replacement - "PureEngage" to "Genesys Engage"

WikiSysop: Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

WikiSysop: Text replacement - "Genesys PureEngage" to "PureEngage"

Bgrenon: Published

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"