PEC-REP/Current/RPRT - Revision history

WikiSysop at 13:46, June 16, 2022

2022-06-16T13:46:12Z

Tony.gilchrist@genesys.com: Published

2021-10-04T16:50:53Z

Published

Tony.gilchrist@genesys.com: Published

2021-04-01T14:04:11Z

Published

Tony.gilchrist@genesys.com: Published

2020-11-24T14:47:05Z

Published

Tgilchri: Published

2020-08-11T14:29:45Z

Published

Tgilchri: Published

2020-07-14T15:11:33Z

Published

Tgilchri: Published

2020-06-29T19:42:14Z

Published

Bgrenon: Published

2020-06-08T14:21:24Z

Published

New page

{{MintyDocsManual
|product=
|version=Current
|manual=Admin
|alternateforms=Form:ArticleUnstructured,Form:GetStarted
|displayname=Historical Reporting with Genesys CX Insights
|pagination=yes
|topicslist=* -Get started
** GetStarted
** HRCXIGetStarted
** HRCXIReadReports
** HRCXICustomizingReports
** GIM
* -Report descriptions
** HRCXIIncludedReports
* -Agents reports
** HRCXIAgentsReports
** HRCXIAgentConduct
** HRCXIAgentDtlsA
** HRCXIAgentGrpBusAtr
** HRCXIAgentGrpIxnHndlng
** HRCXIAgentGrpMbrshpReportA
** HRCXIAgentGrpQueBusAtr
** HRCXIAgentIxnHrchy
** HRCXIAgentIntrvlBsd
** HRCXIAgentLginLgoutA
** HRCXIAgentNtRdy
** HRCXIAgentNtRdyRsnCd
** HRCXIAgentOmniAct
** HRCXIAgntOtbndCmpgnReport
** HRCXIAgentQueue
** HRCXIAgentSclEngagmnt
** HRCXIAgentStateA
** HRCXIAgentSmryActvtyActv
** HRCXIAgentSmryActvtyIxn
** HRCXIAgentUtilization
** HRCXIAgentWrap
* -Business Results reports
** HRCXIBusResReports
** HRCXIBusMtrExec
** HRCXICustPersp
** HRCXIIxnVolBusAtr
* -Callback reports
** HRCXICallbackReports
** HRCXICallbackDetail
** HRCXICallbackSummary
* -Chat reports
** HRCXIChatReports
** HRCXIAsyncIxns
** HRCXIChatEngmnt
** HRCXIChatMsgStat
** HRCXIChatSssn
** HRCXIChatThread
** HRCXIIxnAccptncDshBrd
** HRCXIIxnAccptnc
** HRCXIPreAgntTrmtn
* -Co-browse reports
** HRCXICoBrwsReports
** HRCXICoBrwsDetail
** HRCXICoBrwsSmry
* -Dashboards
** HRCXIDashboards
** HRCXIAgntPerfDshbrd
** HRCXICCDshbrd
** HRCXIQueueDshbrd
** HRCXISuprvsrDshbrd
* -Designer reports
** HRCXIIVRReports
** HRCXIActvtySmry
** HRCXIApplctnDrtn
** HRCXIApplctnSmry
** HRCXIAstSrvsIxns
** HRCXIBlckSmry
** HRCXIMlstnSmry
** HRCXISlfSrvcStats
** HRCXISurveyAnswer
** HRCXISurveyStatistics
* -Details reports
** HRCXIDetail
** HRCXIAgentDtls
** HRCXIAgentGrpMbrshpReport
** HRCXIAgentLginLgout
** HRCXIAgentState
** HRCXIIXNFlow
** HRCXIIxnHndlngAttmpt
** HRCXITransferDtls
* -Email reports
** HRCXIEmail
** HRCXIAgntSmryActActEml
** HRCXIAgntUtlztnEml
** HRCXIIxnVlmAttr
* -CX Insights for iWD reports
** HRCXIForiWD
** HRCXIiWDCptrPntBsnsVlu
** HRCXIiWDCptrPntDshbrd
** HRCXIiWDCptrPntTskDrtn
** HRCXIiWDCstrSgmtSrvcLvl
** HRCXIiWDETLAuditDshbrd
** HRCXIiWDIntrDyPrcsDshBrd
** HRCXIiWDIntrDyPrcs
** HRCXIiWDResPerfDshbrd
** HRCXIiWDResPerf
** HRCXIiWDTskDtl
** HRCXIiWDTskWrkDtl
* -Outbound Contact reports
** HRCXIOtbndReports
** HRCXICmpgnClbkSmry
** HRCXICmpgnSmry
** HRCXICntctLstEft
* -Predictive Routing reports and dashboards
** HRCXIPredictiveReports
** HRCXIGPRAHTQ
** HRCXIGPRMdlEfcncy
** HRCXIPredictiveABTstng
** HRCXIGPRAgntOcpncy
** HRCXIPredictiveDtl
** HRCXIPredictiveOprtnl
** HRCXIPredictiveQStat
* -Queues reports
** HRCXIQueuesReports
** HRCXIAbndnDly
** HRCXIIxnTrfficGrp
** HRCXIIxnTrffic
** HRCXIQuOutln
** HRCXIQuSmry
** HRCXISpdOfAccptHrs
** HRCXISpdOfAccptScnds
* -Task Routing dashboards
** HRCXITaskRoutingReports
** HRCXITskRtngTskVmDshbrd
** HRCXITskRtngAgentDshbrd
|topicslistpage=
|defaultform=Form:Article
|Auto=Auto list
|DisplayName=Historical reporting with Genesys CX Insights
|TocName=Historical reporting with Genesys CX Insights
|Context=Use historical reports and dashboards to visualize the performance of your contact center over time, as contrasted against real-time reports, which show what is going on right now. Learn more about the the difference: {{Link-AnywhereElse|product=PEC-REP|topic=HIW|standalone}}.

'''Reports''' display contact center activity using easy-to-read grids, while '''dashboards''' summarize a wider range of information using a variety of visual devices.

This document provides information about how to {{Link-SomewhereInThisVersion|manual=RPRT|topic=GetStarted}}, and provides detailed Report descriptions (see {{Link-SomewhereInThisVersion|manual=RPRT|topic=HRCXIIncludedReports}}).
|inherit=no
}}

@@ Line 2: / Line 2: @@
 |version=Current
 |manual=Admin
-|alternateforms=Form:ArticleUnstructured,Form:GetStarted
+|alternateforms=Form:ArticleUnstructured, Form:GetStarted
-|displayname=Historical Reporting with Genesys CX Insights
+|displayname=Work with Genesys CX Insights Reports
 |pagination=yes
 |topicslist=* -Get started
 ** GetStarted
@@ Line 12: / Line 13: @@
 ** HRCXICustomizingReports
 ** GIM
-* -Report descriptions
+* -Report Descriptions: CX Insights
 ** HRCXIIncludedReports
 * -Agents reports
@@ Line 73: / Line 74: @@
 ** HRCXIMlstnPthAnysys
 ** HRCXIQueueDshbrd
 ** HRCXISuprvsrDshbrd
 ** HRCXIWeeklyAgntGrpPrfDshBrd
@@ Line 97: / Line 99: @@
 ** HRCXIAgentLginLgout
 ** HRCXIAgentState
 ** HRCXIIXNFlow
 ** HRCXIIxnHndlngAttmpt
@@ Line 105: / Line 108: @@
 ** HRCXIAgntUtlztnEml
 ** HRCXIIxnVlmAttr
 * -Outbound Contact reports
 ** HRCXIOtbndReports
@@ Line 151: / Line 136: @@
 ** HRCXITskRtngTskVmDshbrd
 ** HRCXITskRtngAgentDshbrd
 |defaultform=Form:Article
 |Auto=Auto list
 |DisplayName=Historical reporting with Genesys CX Insights
@@ Line 160: / Line 165: @@
 This document provides information about how to {{Link-SomewhereInThisVersion|manual=RPRT|topic=GetStarted}}, and provides detailed Report descriptions (see {{Link-SomewhereInThisVersion|manual=RPRT|topic=HRCXIIncludedReports}}).
 }}

@@ Line 9: / Line 9: @@
 ** HRCXIGetStarted
 ** HRCXIReadReports
 ** HRCXICustomizingReports
 ** GIM
@@ Line 37: / Line 38: @@
 ** HRCXIWeeklyAgntGrpPrfDshBrdA
 ** HRCXIWeeklyAgntGrpUtlztnDshBrdA
 * -Business Results reports
 ** HRCXIBusResReports

@@ Line 35: / Line 35: @@
 ** HRCXIAgentUtilization
 ** HRCXIAgentWrap
 * -Business Results reports
 ** HRCXIBusResReports
@@ Line 40: / Line 42: @@
 ** HRCXICustPersp
 ** HRCXIIxnVolBusAtr
 * -Callback reports
 ** HRCXICallbackReports
@@ Line 58: / Line 61: @@
 ** HRCXICoBrwsDetail
 ** HRCXICoBrwsSmry
 * -Dashboards
 ** HRCXIDashboards
 ** HRCXIAgntPerfDshbrd
 ** HRCXICCDshbrd
-** HRCXIFnlDspstnDshbrd
+** HRCXIMlstnPthAnysys
 ** HRCXIQueueDshbrd
 ** HRCXISuprvsrDshbrd
 * -Designer reports
 ** HRCXIIVRReports
@@ Line 88: / Line 80: @@
 ** HRCXIApplctnSmry
 ** HRCXIAstSrvsIxns
 ** HRCXIBlckSmry
 ** HRCXIMlstnSmry
 ** HRCXISlfSrvcStats
 ** HRCXISurveyAnswer
 ** HRCXISurveyStatistics
 * -Details reports
 ** HRCXIDetail
@@ Line 109: / Line 100: @@
 ** HRCXIAgntUtlztnEml
 ** HRCXIIxnVlmAttr
 * -Outbound Contact reports
 ** HRCXIOtbndReports
@@ Line 132: / Line 141: @@
 ** HRCXISpdOfAccptHrs
 ** HRCXISpdOfAccptScnds
 * -Task Routing dashboards
 ** HRCXITaskRoutingReports

@@ Line 95: / Line 95: @@
 ** HRCXIiWDCptrPntTskDrtn
 ** HRCXIiWDCstrSgmtSrvcLvl
 ** HRCXIiWDETLAuditDshbrd
 ** HRCXIiWDIntrDyPrcsDshBrd
@@ Line 100: / Line 101: @@
 ** HRCXIiWDResPerfDshbrd
 ** HRCXIiWDResPerf
 ** HRCXIiWDTskDtl
 ** HRCXIiWDTskWrkDtl

@@ Line 16: / Line 16: @@
 ** HRCXIAgentsReports
 ** HRCXIAgentConduct
-** +PEC-REP/Current/RPRT/HRCXIAgentDtls
+** HRCXIAgentDtlsA
 ** HRCXIAgentGrpBusAtr
 ** HRCXIAgentGrpIxnHndlng
-** +PEC-REP/Current/RPRT/HRCXIAgentGrpMbrshpReport
+** HRCXIAgentGrpMbrshpReportA
 ** HRCXIAgentGrpQueBusAtr
 ** HRCXIAgentIxnHrchy
 ** HRCXIAgentIntrvlBsd
-** +PEC-REP/Current/RPRT/HRCXIAgentLginLgout
+** HRCXIAgentLginLgoutA
 ** HRCXIAgentNtRdy
 ** HRCXIAgentNtRdyRsnCd
@@ Line 30: / Line 30: @@
 ** HRCXIAgentQueue
 ** HRCXIAgentSclEngagmnt
-** +PEC-REP/Current/RPRT/HRCXIAgentState
+** HRCXIAgentStateA
 ** HRCXIAgentSmryActvtyActv
 ** HRCXIAgentSmryActvtyIxn