WikiSysop at 16:01, March 29, 2023

2023-03-29T16:01:53Z

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WikiSysop at 18:46, September 7, 2022

2022-09-07T18:46:30Z

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WikiSysop at 17:46, April 11, 2022

2022-04-11T17:46:05Z

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WikiSysop at 18:45, April 6, 2022

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WikiSysop at 19:53, March 30, 2022

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Olena.chapovska@genesys.com: Published

2021-07-01T06:51:39Z

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Olena.chapovska@genesys.com: Published

2021-07-01T01:09:55Z

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{{Article
|Standalone=No
|DisplayName=Tenant Provisioning
|Context=Learn how to provision Genesys Pulse.
|ComingSoon=No
|Role=Administrator
|Section={{Section
|sectionHeading=Prerequisites
|alignment=Vertical
|structuredtext=Please complete {{Link-SomewhereInThisVersion|manual=PulsePEGuide|topic=Planning}} instructions.

Information you will need:

*Versions:
**<image-version> = 9.0.100.10
**<chart-versions>= 9.0.100+10
*K8S namespace <namespace> (e.g. 'pulse')
*Project Name <project-name> (e.g. 'pulse')
*Postgres credentials
**<db-host>
**<db-port>
**<db-name>
**<db-user>
**<db-user-password>
**<db-superuser>
**<db-superuser-password>
**<db-ssl-mode>
*Docker credentials
**<docker-email>
**<docker-password>
**<docker-user>
*OpenShift credentials
**<openshift-url>
**<openshift-port>
**<openshift-token>
*Redis credentials
**<redis-host>
**<redis-port>
**<redis-password>
**<redis-enable-ssl>
*Tenant service variables
**<tenant-uuid>
**<tenant-sid>
**<tenant-name>

Fill appropriate placeholders in <tt>.shared_tenant_variables</tt>:<source lang="text">export PROJECT_NAME='<project-name>'
export NAMESPACE='<namespace>'
export CHART_VERSION='<chart-version>'
export DB_HOST='<db-host>'
export DB_PORT='<db-port>'
export DB_NAME_SHARED='<db-name>'
export DB_USER_SHARED='<db-user>'
export DB_PASSWORD_SHARED='<db-user-password>'
export DB_NAME_SUPERUSER='<db-superuser>'
export DB_PASSWORD_SUPERUSER='<db-superuser-password>'
export DB_SSL_MODE='<db-ssl-mode>'
export DOCKER_REGISTRY_SECRET_NAME='<docker-registry-secret-name>'
export DOCKER_REGISTRY='<docker-registry>'
export DOCKER_TAG='<image-version>'
export REDIS_ENABLE_SSL='<redis-enable-ssl>'
export REDIS_PASWORD='<redis-password>'
export REDIS_PORT='<redis-port>'
export REDIS_HOST='<redis-host>'
export TENANT_UUID='<tenant-uuid>'
export TENANT_DCU='2'
export TENANT_NAME='<tenant-name>'
export TENANT_SID='<tenant-sid>'
export PV_STORAGE_CLASS_RW_MANY='<rw-many-storage-class>'
export PV_STORAGE_CLASS_RW_ONCE='<rw-once-storage-class>' </source>
|Status=No
}}{{Section
|sectionHeading=Tenant provisioning
|alignment=Vertical
|structuredtext={{Notices|Notice=PEComingSoon}}
|Status=No
}}{{Section
|sectionHeading=Troubleshooting
|alignment=Vertical
|structuredtext='''Check init-tenant helm chart manifests'''

Run to output manifest into helm-template directory:
<source lang="text">source .tenant_init_variables

envsubst < ./values-override-init-tenant.yaml | \
helm template \
--version="${CHART_VERSION}" \
--namespace="${NAMESPACE}" \
--debug \
--output-dir helm-template \
"${CHART_NAME_TENANT_INIT}" pe-jfrog-stage/init-tenant \
-f - </source>

'''Check dcu helm chart manifests'''

Run to output manifest into helm-template directory:
<source lang="text">source .tenant_init_variables

envsubst < ./values-override-dcu.yaml | \
helm template \
--version="${CHART_VERSION}" \
--namespace="${NAMESPACE}" \
--debug \
--output-dir helm-template \
"pulse-dcu-${TENANT_SID}" pe-jfrog-stage/dcu \
-f - </source>

'''Check lds helm chart manifests'''

Run to output manifest into helm-template directory:
<source lang="text">source .tenant_init_variables

envsubst < ./values-override-lds.yaml | \
helm template \
--version="${CHART_VERSION}" \
--namespace="${NAMESPACE}" \
--debug \
--output-dir helm-template \
"pulse-lds-${TENANT_SID}" pe-jfrog-stage/lds \
-f - </source>

'''Check permissions helm chart manifests'''

Run to output manifest into helm-template directory:
<source lang="text">
source .tenant_init_variables

envsubst < ./values-override-permissions.yaml | \
helm template \
--version="${CHART_VERSION}" \
--namespace="${NAMESPACE}" \
--debug \
--output-dir helm-template \
"pulse-permissions" pe-jfrog-stage/permissions \
-f - </source>
|Status=No
}}{{Section
|sectionHeading=Do Not Publish
|alignment=Vertical
|structuredtext=<div style="background-color: aliceblue; font-style: italic;">List any provisioning needed to deploy, run, or manage the service. For example:

*Designer: Create an Access Group specific to Designer Developer, Admin.
*Agent Setup: Create Agent Setup options to provide access to Administrator, Supervisor. or Ops.
*Genesys Info Mart: Update the CTL_CONFIG table in the GIM DB to control ETL and DB maintenance behavior.</div>
|Status=Yes
}}
|PEPageType=55cef4ff-9306-4313-8fd8-377282a38478
}}

@@ Line 96: / Line 96: @@
    cfgPassword: "password"
    # common log configuration
-   cfgHost: "tenant-9350e2fc-a1dd-4c65-8d40-1f75a2e080dd.voice.svc.<domain>"
+   cfgHost: "tenant-<tenant-uuid>.voice.svc.<domain>"
 log:

PEC-REP/Current/PulsePEGuide/Provision - Revision history

WikiSysop at 16:01, March 29, 2023

WikiSysop at 18:46, September 7, 2022

WikiSysop at 17:46, April 11, 2022

WikiSysop at 18:45, April 6, 2022

WikiSysop at 19:53, March 30, 2022

Olena.chapovska@genesys.com: Published

Olena.chapovska@genesys.com: Published