PEC-REP/Current/PulsePEGuide/Planning - Revision history

WikiSysop at 16:01, March 29, 2023

2023-03-29T16:01:49Z

WikiSysop at 13:01, July 5, 2022

2022-07-05T13:01:12Z

WikiSysop at 17:00, April 11, 2022

2022-04-11T17:00:46Z

WikiSysop at 19:53, March 30, 2022

2022-03-30T19:53:51Z

Tony.gilchrist@genesys.com: Published

2021-11-25T19:46:58Z

Published

Ed.jamer@genesys.com: Text replacement - "Genesys Engage" to "Genesys Multicloud CX"

2021-11-09T21:12:20Z

Text replacement - "Genesys Engage" to "Genesys Multicloud CX"

Tony.gilchrist@genesys.com at 18:21, October 1, 2021

2021-10-01T18:21:47Z

Tony.gilchrist@genesys.com at 18:21, October 1, 2021

2021-10-01T18:21:02Z

Tony.gilchrist@genesys.com at 18:19, October 1, 2021

2021-10-01T18:19:44Z

Tony.gilchrist@genesys.com: Published

2021-07-13T12:59:33Z

Published

@@ Line 9: / Line 9: @@
 |HelmText=For more information about how to download the Helm charts in Jfrog Edge, see the suite-level documentation: {{Link-AnywhereElse|product=PrivateEdition|version=Current|manual=PEGuide|topic=ManageServices|display text=Downloading your Genesys Multicloud CX containers}}
-<span lang="EN-CA">To learn what Helm chart version you must download for your release, see</span> {{Link-AnywhereElse|product=ReleaseNotes|version=Current|manual=GenesysEngage-cloud|topic=Genesys_PulseHelm|display text=Helm charts and containers for Genesys Pulse}}
+To learn what Helm chart version you must download for your release, see {{Link-AnywhereElse|product=ReleaseNotes|version=Current|manual=GenesysEngage-cloud|topic=Genesys_PulseHelm|display text=Helm charts and containers for Genesys Pulse}}
 ===Genesys Pulse Containers===
@@ Line 97: / Line 97: @@
 {{!}}}
 |ThirdPartyStatus=No
-|ThirdPartyText=OpenShift or GKE CLI must be installed.
+|ThirdPartyText=Appropriate CLI must be installed.
 For more information about setting up your Genesys Multicloud CX private edition platform, see {{SuiteLevelLink|softwarereq}}.
@@ Line 214: / Line 214: @@
 *Tenant Service:
 **The Tenant UUID (v4) is provisioned, example: "9350e2fc-a1dd-4c65-8d40-1f75a2e080dd"
-**The Tenant service is available as host:
+**The Tenant service is available as host. For example, in GKE, it is: <tt>"tenant-<tenant-uuid>.voice" port: 8888</tt>
-***GKE: <tt>"tenant-<tenant-uuid>.voice" port: 8888</tt>
+<!--***OpenShift: <tt>"tenant-<tenant-uuid>.voice.svc.cluster.local." port: 8888</tt>-->
 *Voice Microservice:
-**The Voice service is available as host:
+**The Voice service is available as host. For example, in GKE, it is: <tt>"tenant-<tenant-uuid>.voice" port: 8000</tt>
-***GKE: <tt>"tenant-<tenant-uuid>.voice" port: 8000</tt>
+<!--***OpenShift: <tt>"tenant-<tenant-uuid>.voice.svc.cluster.local." port: 8000</tt>-->
 {{NoteFormat|All services listed must be accessible from within the cluster where Genesys Pulse will be deployed.|}}

@@ Line 104: / Line 104: @@
 }}{{SectionThirdPartyItem
 |ThirdPartyItem=3aee73ed-68e0-4c70-8693-2421c68b86cd
-|Notes=Note: Redis Cluster is not supported currently; use Redis in stand-alone mode.
+|Notes=Note: Pulse does not currently support Redis Cluster; use Redis in stand-alone mode.
 }}{{SectionThirdPartyItem
 |ThirdPartyItem=3e732261-b78e-4921-b6a6-08ee0a322ca1
 }}{{SectionThirdPartyItem
 |ThirdPartyItem=f1d380bf-42b1-4b67-9d27-d574bad90c86
 |Variation=No
 }}
@@ Line 217: / Line 214: @@
 *Tenant Service:
 **The Tenant UUID (v4) is provisioned, example: "9350e2fc-a1dd-4c65-8d40-1f75a2e080dd"
-**The Tenant service is made available as host:
+**The Tenant service is available as host:
 ***GKE: <tt>"tenant-<tenant-uuid>.voice" port: 8888</tt>
 ***OpenShift: <tt>"tenant-<tenant-uuid>.voice.svc.cluster.local." port: 8888</tt>
 *Voice Microservice:
-**The Voice service is made available as host:
+**The Voice service is available as host:
 ***GKE: <tt>"tenant-<tenant-uuid>.voice" port: 8000</tt>
 ***OpenShift: <tt>"tenant-<tenant-uuid>.voice.svc.cluster.local." port: 8000</tt>
-{{NoteFormat|All services listed above must be accessible from within the cluster where Genesys Pulse will be deployed.|}}
+{{NoteFormat|All services listed must be accessible from within the cluster where Genesys Pulse will be deployed.|}}
 For more information, see {{Link-AnywhereElse|product=PrivateEdition|version=Current|manual=PEGuide|topic=ContDepOrder|display text=Order of services deployment}}.

@@ Line 7: / Line 7: @@
 <br />
 |HelmStatus=No
-|HelmText=For information about how to download the Helm charts in Jfrog Edge, see the suite-level documentation: {{Link-AnywhereElse|product=PrivateEdition|version=Current|manual=PEGuide|topic=ManageServices|display text=Downloading your Genesys Multicloud CX containers}}
+|HelmText=For more information about how to download the Helm charts in Jfrog Edge, see the suite-level documentation: {{Link-AnywhereElse|product=PrivateEdition|version=Current|manual=PEGuide|topic=ManageServices|display text=Downloading your Genesys Multicloud CX containers}}
 <span lang="EN-CA">To learn what Helm chart version you must download for your release, see</span> {{Link-AnywhereElse|product=ReleaseNotes|version=Current|manual=GenesysEngage-cloud|topic=Genesys_PulseHelm|display text=Helm charts and containers for Genesys Pulse}}
@@ Line 99: / Line 99: @@
 |ThirdPartyText=OpenShift or GKE CLI must be installed.
-For information about setting up your Genesys Multicloud CX private edition platform, see {{SuiteLevelLink|softwarereq}}.
+For more information about setting up your Genesys Multicloud CX private edition platform, see {{SuiteLevelLink|softwarereq}}.
 |SectionThirdPartyItem={{SectionThirdPartyItem
 |ThirdPartyItem=1a407778-58fe-4acd-8ca7-5af8eac31283
 }}{{SectionThirdPartyItem
 |ThirdPartyItem=3aee73ed-68e0-4c70-8693-2421c68b86cd
-|Notes=Note: Redis Cluster is not supported at this time; use Redis in standalone mode.
+|Notes=Note: Redis Cluster is not supported currently; use Redis in stand-alone mode.
 }}{{SectionThirdPartyItem
 |ThirdPartyItem=3e732261-b78e-4921-b6a6-08ee0a322ca1
 }}
 |StorageStatus=No
@@ Line 156: / Line 162: @@
 {{!}} class="confluenceTd"{{!}}Y
 {{!}}}
-The logs volume stores log files. If the log.volumeType is set to the pvc, the persistent volume is used. If the log.volumeType is set to the hostpath, the local storage is used.
+The logs volume stores log files:
 ===Genesys Pulse Collector Health Volume===
@@ Line 190: / Line 199: @@
 {{!}} class="confluenceTd"{{!}}N
 {{!}}}
-Stat Server backup volume provides storage for Stat Server's state backup. The Stat Server backup volume stores the server state between restarts of the container.
+Stat Server backup volume provides disk space for Stat Server's state backup. The Stat Server backup volume stores the server state between restarts of the container.
 |NetworkStatus=No
 |NetworkText=No special requirements.
@@ Line 197: / Line 206: @@
 |DependenciesText=Ensure that the following services are deployed and running before you deploy Genesys Pulse:
 {{AnchorDiv|RequiredServices}}
 *Genesys Authentication:
-**Auth client secret must be provisioned with following properties (see {{Link-AnywhereElse|product=AUTH|version=Current|manual=AuthPEGuide|topic=Provision|anchor=CreateAPI}}):
+**The client secret is provisioned with the following values (see {{Link-AnywhereElse|product=AUTH|version=Current|manual=AuthPEGuide|topic=Provision|anchor=CreateAPI}}):
 ***Client ID: "pulse_client"
 ***Grant Types: "authorization_code"
 ***RedirectURIs: "https://<pulse-endpoint>"
-**CORS must be allowed for https://<pulse-endpoint> (see {{Link-AnywhereElse|product=AUTH|version=Current|manual=AuthPEGuide|topic=Provision|anchor=UpdateCORS}})
+**CORS is allowed for https://<pulse-endpoint> (see {{Link-AnywhereElse|product=AUTH|version=Current|manual=AuthPEGuide|topic=Provision|anchor=UpdateCORS}})
 *Genesys Web Services and Applications
 *Agent Setup
 *Tenant Service:
-**Tenant UUID (v4) must be provisioned, example: "9350e2fc-a1dd-4c65-8d40-1f75a2e080dd"
+**The Tenant UUID (v4) is provisioned, example: "9350e2fc-a1dd-4c65-8d40-1f75a2e080dd"
-**Tenant service must be exposed as host:
+**The Tenant service is made available as host:
 ***GKE: <tt>"tenant-<tenant-uuid>.voice" port: 8888</tt>
 ***OpenShift: <tt>"tenant-<tenant-uuid>.voice.svc.cluster.local." port: 8888</tt>
-*Voice MicroService:
+*Voice Microservice:
-**Voice service must be exposed as host:
+**The Voice service is made available as host:
 ***GKE: <tt>"tenant-<tenant-uuid>.voice" port: 8000</tt>
 ***OpenShift: <tt>"tenant-<tenant-uuid>.voice.svc.cluster.local." port: 8000</tt>

@@ Line 97: / Line 97: @@
 {{!}}}
 |ThirdPartyStatus=No
-|ThirdPartyText=OpenShift CLI must be installed.
+|ThirdPartyText=OpenShift or GKE CLI must be installed.
 For information about setting up your Genesys Multicloud CX private edition platform, see {{SuiteLevelLink|softwarereq}}.
@@ Line 104: / Line 104: @@
 }}{{SectionThirdPartyItem
 |ThirdPartyItem=3aee73ed-68e0-4c70-8693-2421c68b86cd
-|Notes=Note: Redis Cluster is not supported at this time.
+|Notes=Note: Redis Cluster is not supported at this time; use Redis in standalone mode.
 }}{{SectionThirdPartyItem
 |ThirdPartyItem=3e732261-b78e-4921-b6a6-08ee0a322ca1
@@ Line 196: / Line 196: @@
 |DependenciesStatus=No
 |DependenciesText=Ensure that the following services are deployed and running before you deploy Genesys Pulse:
+{{AnchorDiv|RequiredServices}}
 *Genesys Authentication:
 **Auth client secret must be provisioned with following properties (see {{Link-AnywhereElse|product=AUTH|version=Current|manual=AuthPEGuide|topic=Provision|anchor=CreateAPI}}):
@@ Line 207: / Line 207: @@
 *Tenant Service:
 **Tenant UUID (v4) must be provisioned, example: "9350e2fc-a1dd-4c65-8d40-1f75a2e080dd"
-**Tenant service must be exposed as host: "tenant-<tenant-uuid>.voice.svc.cluster.local." port: 8888
+**Tenant service must be exposed as host:
 *Voice MicroService:
-**Voice service must be exposed as host: "tenant-<tenant-uuid>.voice.svc.cluster.local." port: 8000
+**Voice service must be exposed as host:
-{{NoteFormat|All services listed above must be accessible from the same OpenShift cluster where Genesys Pulse will be deployed.|}}
+***GKE: <tt>"tenant-<tenant-uuid>.voice" port: 8000</tt>
+***OpenShift: <tt>"tenant-<tenant-uuid>.voice.svc.cluster.local." port: 8000</tt>
 For more information, see {{Link-AnywhereElse|product=PrivateEdition|version=Current|manual=PEGuide|topic=ContDepOrder|display text=Order of services deployment}}.

@@ Line 4: / Line 4: @@
 |LimitationsStatus=No
 |LimitationsText=There are no known limitations.
 <br />
@@ Line 102: / Line 97: @@
 {{!}}}
 |ThirdPartyStatus=No
-|ThirdPartyText=*Install Postgres 11
+|ThirdPartyText=OpenShift CLI must be installed.
-{{NoteFormat|All services listed above should be accessible from the same OpenShift cluster where Genesys Pulse will be deployed.|}}
+For information about setting up your Genesys Multicloud CX private edition platform, see {{SuiteLevelLink|softwarereq}}.
 |StorageStatus=No
 |StorageText====Logs Volume===
@@ Line 165: / Line 156: @@
 {{!}} class="confluenceTd"{{!}}Y
 {{!}}}
-The logs volume is used to store log files. If the log.volumeType is set to the pvc, the persistent volume is used. If the log.volumeType is set to the hostpath, the local storage is used.
+The logs volume stores log files. If the log.volumeType is set to the pvc, the persistent volume is used. If the log.volumeType is set to the hostpath, the local storage is used.
 ===Genesys Pulse Collector Health Volume===
@@ Line 177: / Line 168: @@
 {{!}} class="confluenceTd"{{!}}collector, monitor-sidecar
 {{!}}}
-Genesys Pulse Collector health volume is a non-persistent storage for collector health data used to store Genesys Pulse Collector health state files for monitoring.
+Genesys Pulse Collector health volume provides non-persistent storage for store Genesys Pulse Collector health state files for monitoring.
 ===Stat Server Backup Volume===
@@ Line 199: / Line 190: @@
 {{!}} class="confluenceTd"{{!}}N
 {{!}}}
-Stat Server backup volume is a storage for Stat Server's state backup. It stores the server's state between restarts of the container.
+Stat Server backup volume provides storage for Stat Server's state backup. The Stat Server backup volume stores the server state between restarts of the container.
 |NetworkStatus=No
 |NetworkText=No special requirements.
 |BrowserStatus=Yes
 |DependenciesStatus=No
-|DependenciesText=The following services must be deployed and running before deploying Genesys Pulse:
+|DependenciesText=Ensure that the following services are deployed and running before you deploy Genesys Pulse:
-*Genesys Authentication
+*Genesys Authentication:
 *Genesys Web Services and Applications
 *Agent Setup
-*Tenant Service
+*Tenant Service:
-*Voice MicroService
+**Tenant UUID (v4) must be provisioned, example: "9350e2fc-a1dd-4c65-8d40-1f75a2e080dd"
-See also {{Link-AnywhereElse|product=PrivateEdition|version=Current|manual=PEGuide|topic=ContDepOrder|display text=Order of services deployment}}.
+For more information, see {{Link-AnywhereElse|product=PrivateEdition|version=Current|manual=PEGuide|topic=ContDepOrder|display text=Order of services deployment}}.
 |GDPRStatus=No
 |GDPRText=Genesys Pulse supports the General Data Protection Regulation (GDPR). See [https://docs.genesys.com/Documentation/System/8.5.x/SDG/GDPR-Pulse Genesys Pulse Support for GDPR] for details.
 |PEPageType=bf21dc7c-597d-4bbe-8df2-a2a64bd3f167
 }}

@@ Line 12: / Line 12: @@
 <br />
 |HelmStatus=No
-|HelmText=For information about how to download the Helm charts in Jfrog Edge, see the suite-level documentation: [[Draft:PrivateEdition/Current/PEGuide/ManageServices|Downloading your Genesys Engage containers]]
+|HelmText=For information about how to download the Helm charts in Jfrog Edge, see the suite-level documentation: {{Link-AnywhereElse|product=PrivateEdition|version=Current|manual=PEGuide|topic=ManageServices|display text=Downloading your Genesys Engage containers}}
 <span lang="EN-CA">To learn what Helm chart version you must download for your release, see</span> {{Link-AnywhereElse|product=ReleaseNotes|version=Current|manual=GenesysEngage-cloud|topic=Genesys_PulseHelm|display text=Helm charts and containers for Genesys Pulse}}