PEC-REP/Current/PulsePEGuide/Deploy - Revision history

WikiSysop at 17:30, April 22, 2022

2022-04-22T17:30:35Z

WikiSysop at 19:16, April 11, 2022

2022-04-11T19:16:06Z

Ed.jamer@genesys.com: Text replacement - "Genesys Engage [cC]loud" to "Genesys Multicloud CX"

2021-11-09T20:31:45Z

Text replacement - "Genesys Engage [cC]loud" to "Genesys Multicloud CX"

Olena.chapovska@genesys.com: Published

2021-07-01T01:09:47Z

Published

New page

{{Article
|Standalone=No
|DisplayName=Deployment Validation
|Context=Learn how to deploy Genesys Pulse.
|ComingSoon=No
|Section={{Section
|sectionHeading=Prerequisites
|alignment=Vertical
|structuredtext=*Genesys Pulse access URL
*Agent Setup access URL, administrator's credentials.
*WWE access URL, agent's credentials.
|Status=No
}}{{Section
|sectionHeading=Validation steps
|alignment=Vertical
|structuredtext=#Create Genesys Pulse user
##Use administrator account to login to Agent Setup
##Navigate to the <tt>Users</tt> tab
##Click the <tt>New User</tt> button
##Set required fields, for example:
##*First Name: pulsetest
##*Last Name: pulsetest
##*Username: pulsetest
##*Password: Password1
##*Password Confirm: Password1
##*Uncheck <tt>Reset Password</tt>
##Expand the <tt>User</tt> accordion on the left and switch to <tt>Access Group</tt>
##Click the <tt>Add</tt> Button
##Choose <tt><Tenant SID> Administrators</tt>
##Click the <tt>Save</tt> button
#Login to Genesys Pulse with newly created user and create a new Widget
##It will be suggested to create <tt>Dashboard</tt> or <tt>Wallboard</tt> on the first login
##Choose the <tt>Dashboard</tt> option
##Click on '''+''' <tt>Add a Widget</tt> to start new Widget creating
##Choose the <tt>Agent Login</tt> template
##Choose any Agent with known access to WWE
##Switch to the <tt>Display Options</tt> tab and scroll down to the <tt>Statistics</tt> control
##;[[File:Statistics.png|500px]]
##Choose <tt>Current Status</tt> from available <tt>Statistics</tt>
##Click the <tt>Save</tt> button
##Widget will show pending spinner, wait till some zero data is shown, selected agent will appear as Logged Out
#Login to WWE with the Agent account selected in the Widget above, change status to <tt>Available</tt>
#Return back to Genesys Pulse, current Agent's status should be properly reflected in the Widget:
#;[[File:AgentStatus.png|900px]]
|Status=No
}}{{Section
|sectionHeading=Do Not Publish
|alignment=Vertical
|structuredtext='''Keeping original sections for my handoff discussion with Tony. (Olena)'''

{{NoteFormat|Make sure to review {{Link-SomewhereInThisVersion|topic=Planning}} for the full list of prerequisites required to deploy <service_name>.|}}<div style="background-color: aliceblue; font-style: italic;">Include a link to the "suite-level" documentation that describes the particular cloud platform - for the initial Genesys Engage cloud private edition release, this is OpenShift: {{SuiteLevelLink|openshift}}

On this page, describe how to:

*Deploy the service in a single region.
*Deploy/configure multi-region, if supported.

If your service has multiple containers, add a section for each container. For example:

*Deploy <container_1> in OpenShift
*Deploy <containter_2> in OpenShift

As we add more cloud platforms (i.e. Azure) the information on this page might need to be broken out into a page per cloud platform.
|Status=Yes
}}{{Section
|sectionHeading=Deploy in OpenShift
|alignment=Vertical
|structuredtext=<div style="background-color: aliceblue; font-style: italic;">Describe anything specific to OpenShift.</div>
|Status=Yes
}}{{Section
|sectionHeading=Validate the deployment in OpenShift
|alignment=Vertical
|structuredtext=<div style="background-color: aliceblue; font-style: italic;">Describe how to validate that the deployment is successful (i.e. validation URL).</div>
|Status=Yes
}}
|PEPageType=45d1441f-dc69-4a17-bd47-af5d811ce167
}}

@@ Line 1: / Line 1: @@
-{{Article
+{{ArticlePEServiceDeploy
-|Standalone=No
+|ServiceId=1875e48e-d547-469f-b025-7ce3ca8b0f83
-|DisplayName=Deployment Validation
+|IncludedServiceId=0373361c-f97b-45ec-b46d-bde2cb5710fc
-|Context=Learn how to deploy Genesys Pulse.
+|IncludeAssumptions=Yes
 |Section={{Section
 |sectionHeading=Prerequisites

@@ Line 7: / Line 7: @@
 |sectionHeading=Prerequisites
 |alignment=Vertical
-|structuredtext=*Genesys Pulse access URL
+|structuredtext=Before you begin, ensure that you have the following information:
-*Agent Setup access URL, administrator's credentials.
-*WWE access URL, agent's credentials.
+*Genesys Pulse access URL.
 |Status=No
 }}{{Section
 |sectionHeading=Validation steps
 |alignment=Vertical
-|structuredtext=#Create Genesys Pulse user
+|structuredtext=#Create a user.
-##Use administrator account to login to Agent Setup
+##Use an administrator account to log in to Agent Setup.
-##Navigate to the <tt>Users</tt> tab
+##Navigate to the '''Users''' tab.
-##Click the <tt>New User</tt> button
+##Click '''New User'''.
-##Set required fields, for example:
+##Populate required fields, for example:
-##*First Name: pulsetest
+##*'''First Name:''' <tt>pulsetest</tt>
-##*Last Name: pulsetest
+##*'''Last Name:''' <tt>pulsetest</tt>
-##*Username: pulsetest
+##*'''Username:''' <tt>pulsetest</tt>
-##*Password: Password1
+##*'''Password:''' <tt>Password@1</tt>
-##*Password Confirm:  Password1
+##*'''Password Confirm:'''  <tt>Password@1</tt>
-##*Uncheck <tt>Reset Password</tt>
+##*Clear '''Reset Password'''.
-##Expand the <tt>User</tt> accordion on the left and switch to <tt>Access Group</tt>
+##Expand the '''User''' list on the left side, and switch to '''Access Group'''.
-##Click the <tt>Add</tt> Button
+##Click '''Add'''.
-##Choose <tt><Tenant SID> Administrators</tt>
+##'''<Tenant SID> Supervisors''' to create a Pulse User.
-##Click the <tt>Save</tt> button
+##:{{NoteFormat|A Pulse Administrator role is also available, which gives the new user the ability to access Dashboard / Wallboard Management, Widget Template Management, and Widget Management pages. To create an Pulse Administrator user, select '''<Tenant SID> Administrator'''.|2}}
-#Login to Genesys Pulse with newly created user and create a new Widget
+##Click '''Save'''.
-##It will be suggested to create <tt>Dashboard</tt> or <tt>Wallboard</tt> on the first login
+#Log in to Genesys Pulse as the newly created user, and create a new Widget.
-##Choose the <tt>Dashboard</tt> option
+##Pulse displays an option to create '''Dashboard''' or '''Wallboard''' on the first login; choose the '''Dashboard''' option.
-##Click on '''+''' <tt>Add a Widget</tt> to start new Widget creating
+##To create a new Widget, click '''+''' '''Add a Widget.'''
-##Choose the <tt>Agent Login</tt> template
+##Select the '''Agent Login''' template.
-##Choose any Agent with known access to WWE
+##Select an agent that has access to WWE.
-##Switch to the <tt>Display Options</tt> tab and scroll down to the <tt>Statistics</tt> control
+##Switch to the '''Display Options''' tab, and scroll down to the '''Statistics''' control.
 ##;[[File:Statistics.png|500px]]
-##Choose <tt>Current Status</tt> from available <tt>Statistics</tt>
+##From the available '''Statistics''', select '''Current Status'''.
-##Click the <tt>Save</tt> button
+##Click '''Save'''.
-##Widget will show pending spinner, wait till some zero data is shown, selected agent will appear as Logged Out
+##A spinner appears on the Widget to indicate that processing is underway. Wait until some zero data appears (the selected agent appears as Logged Out).
-#Login to WWE with the Agent account selected in the Widget above, change status to <tt>Available</tt>
+#Log in to WWE with the agent account you selected in the Widget earlier, and change status to '''Available.'''
-#Return back to Genesys Pulse, current Agent's status should be properly reflected in the Widget:
+#Return to Genesys Pulse. Verify the current agent status in the Widget:
 #;[[File:AgentStatus.png|900px]]
 |Status=No
 }}
 |PEPageType=45d1441f-dc69-4a17-bd47-af5d811ce167
 }}

@@ Line 49: / Line 49: @@
 |structuredtext='''Keeping original sections for my handoff discussion with Tony. (Olena)'''
-{{NoteFormat|Make sure to review {{Link-SomewhereInThisVersion|topic=Planning}} for the full list of prerequisites required to deploy <service_name>.|}}<div style="background-color: aliceblue; font-style: italic;">Include a link to the "suite-level" documentation that describes the particular cloud platform - for the initial Genesys Engage cloud private edition release, this is OpenShift: {{SuiteLevelLink|openshift}}
+{{NoteFormat|Make sure to review {{Link-SomewhereInThisVersion|topic=Planning}} for the full list of prerequisites required to deploy <service_name>.|}}<div style="background-color: aliceblue; font-style: italic;">Include a link to the "suite-level" documentation that describes the particular cloud platform - for the initial Genesys Multicloud CX private edition release, this is OpenShift: {{SuiteLevelLink|openshift}}
 On this page, describe how to: