PEC-REP/Current/GIMPEGuide/Overview - Revision history

WikiSysop at 13:31, March 10, 2023

2023-03-10T13:31:46Z

WikiSysop at 02:45, September 30, 2022

2022-09-30T02:45:41Z

WikiSysop at 16:46, September 2, 2022

2022-09-02T16:46:37Z

WikiSysop at 16:16, September 2, 2022

2022-09-02T16:16:43Z

WikiSysop at 19:53, March 30, 2022

2022-03-30T19:53:28Z

Ed.jamer@genesys.com: Text replacement - "Genesys Engage [cC]loud" to "Genesys Multicloud CX"

2021-11-09T20:29:35Z

Text replacement - "Genesys Engage [cC]loud" to "Genesys Multicloud CX"

Jose.druker@genesys.com: Published

2021-07-01T03:02:01Z

Published

New page

{{Article
|Standalone=No
|DisplayName=About Genesys Info Mart
|Context=Learn about Genesys Info Mart and how it works in Genesys Engage cloud private edition.
|ComingSoon=No
|Section={{Section
|alignment=Vertical
|structuredtext=Genesys Info Mart is the enterprise-level Genesys service behind the historical reports in your cloud deployment. Genesys Info Mart receives data from various upstream Genesys services, then processes the low-level data to produce a data mart that the Genesys Engage cloud historical reporting presentation layer, called {{Link-SomewhereInThisVersion|manual=GCXIPEGuide|display text=Genesys CX Insights (GCXI)}}, uses for contact center historical reporting.

Genesys Info Mart comprises three services—GIM Stream Processor (GSP), GIM Config (GCA), and Genesys Info Mart (GIM). Upstream services responsible for managing contact center configuration, interaction activity, agent activity, and so on publish messages to Apache Kafka. Genesys Info Mart consumes the data in Kafka reporting topics and, on a regular ETL cycle, transforms the data into a form more suitable for data analysis, then loads the data into the Info Mart database.

The Info Mart database stores the processed data. In addition, a separate aggregation service called Reporting and Analytics Aggregates (RAA) aggregates or re-aggregates the processed data and stores the aggregate data in the Info Mart database. The historical reports available in your cloud deployment are based on this aggregate data.
|Status=No
}}{{Section
|sectionHeading=Features and functionality
|anchor=Features
|alignment=Vertical
|structuredtext={{Notices|Notice=PEComingSoon}}
|Status=No
}}
|PEPageType=f94c5001-0cfd-4352-ace3-a27b07d5f3a1
}}

@@ Line 11: / Line 11: @@
 The Info Mart database stores the processed data. In addition, a separate aggregation service called Reporting and Analytics Aggregates (RAA) aggregates or re-aggregates the processed data and stores the aggregate data in the Info Mart database. The historical reports available in your cloud deployment are based on this aggregate data.
 |Status=No
 }}{{Section
@@ Line 18: / Line 19: @@
 |structuredtext=Genesys Info Mart is supported on the following cloud platforms:
 *Google Kubernetes Engine (GKE)
-*OpenShift Container Platform (OpenShift)
+*Amazon Kubernetes Service (AKS)
 See the {{Link-AnywhereElse|product=ReleaseNotes|version=Current|manual=GenesysEngage-cloud|topic=GIM}} for information about when support was introduced.

@@ Line 8: / Line 8: @@
 |structuredtext=Genesys Info Mart is the enterprise-level Genesys service behind the historical reports in your cloud deployment. Genesys Info Mart receives data from various upstream Genesys services, then processes the low-level data to produce a data mart that the Genesys Multicloud CX historical reporting presentation layer, called {{Link-SomewhereInThisVersion|manual=GCXIPEGuide|display text=Genesys CX Insights (GCXI)}}, uses for contact center historical reporting.
-Genesys Info Mart comprises three services—GIM Stream Processor (GSP), GIM Config (GCA), and Genesys Info Mart (GIM). Upstream services responsible for managing contact center configuration, interaction activity, agent activity, and so on publish messages to Apache Kafka. Genesys Info Mart consumes the data in Kafka reporting topics and, on a regular ETL cycle, transforms the data into a form more suitable for data analysis, then loads the data into the Info Mart database.
+Genesys Info Mart comprises three services—GIM Stream Processor (GSP), GIM Config Adapter (GCA), and Genesys Info Mart (GIM). Upstream services responsible for managing contact center configuration, interaction activity, agent activity, and so on publish messages to Apache Kafka. Genesys Info Mart consumes the data in Kafka reporting topics and, on a regular ETL cycle, transforms the data into a form more suitable for data analysis, then loads the data into the Info Mart database.
 The Info Mart database stores the processed data. In addition, a separate aggregation service called Reporting and Analytics Aggregates (RAA) aggregates or re-aggregates the processed data and stores the aggregate data in the Info Mart database. The historical reports available in your cloud deployment are based on this aggregate data.
 |Status=No
 }}{{Section
 |sectionHeading=Features and functionality
 |anchor=Features
@@ Line 18: / Line 30: @@
 |structuredtext={{Notices|Notice=PEComingSoon}}
 |Status=No
-}}
+}}-->
 |PEPageType=f94c5001-0cfd-4352-ace3-a27b07d5f3a1
 }}

@@ Line 2: / Line 2: @@
 |Standalone=No
 |DisplayName=About Genesys Info Mart
-|Context=Learn about Genesys Info Mart and how it works in Genesys Engage cloud private edition.
+|Context=Learn about Genesys Info Mart and how it works in Genesys Multicloud CX private edition.
 |ComingSoon=No
 |Section={{Section
 |alignment=Vertical
-|structuredtext=Genesys Info Mart is the enterprise-level Genesys service behind the historical reports in your cloud deployment. Genesys Info Mart receives data from various upstream Genesys services, then processes the low-level data to produce a data mart that the Genesys Engage cloud historical reporting presentation layer, called {{Link-SomewhereInThisVersion|manual=GCXIPEGuide|display text=Genesys CX Insights (GCXI)}}, uses for contact center historical reporting.
+|structuredtext=Genesys Info Mart is the enterprise-level Genesys service behind the historical reports in your cloud deployment. Genesys Info Mart receives data from various upstream Genesys services, then processes the low-level data to produce a data mart that the Genesys Multicloud CX historical reporting presentation layer, called {{Link-SomewhereInThisVersion|manual=GCXIPEGuide|display text=Genesys CX Insights (GCXI)}}, uses for contact center historical reporting.
 Genesys Info Mart comprises three services—GIM Stream Processor (GSP), GIM Config (GCA), and Genesys Info Mart (GIM). Upstream services responsible for managing contact center configuration, interaction activity, agent activity, and so on publish messages to Apache Kafka. Genesys Info Mart consumes the data in Kafka reporting topics and, on a regular ETL cycle, transforms the data into a form more suitable for data analysis, then loads the data into the Info Mart database.