WikiSysop at 20:48, April 21, 2022

2022-04-21T20:48:17Z

WikiSysop: Created page with "{{ArticlePEServiceArchitecture |ServiceId=1f419ea4-5e6e-4052-abc1-c56ff55106e2 |IntroductionText=
===RAA=== Genesys Customer Experience Insights (GCXI) relies on the Rep..."

2022-04-01T13:15:44Z

Created page with "{{ArticlePEServiceArchitecture |ServiceId=1f419ea4-5e6e-4052-abc1-c56ff55106e2 |IntroductionText=<br /> ===RAA=== Genesys Customer Experience Insights (GCXI) relies on the Rep..."

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{{ArticlePEServiceArchitecture
|ServiceId=1f419ea4-5e6e-4052-abc1-c56ff55106e2
|IntroductionText=<br />
===RAA===
Genesys Customer Experience Insights (GCXI) relies on the Reporting and Analytics Aggregates (RAA) aggregation layer, which aggregates Genesys Info Mart data, and then stores the aggregated data in Genesys Info Mart. The RAA container contains only RAA and Netcat. Netcat is is used by RAA to expose Prometheus metrics, which optionally provide internal monitoring of RAA performance, containers, and so on. Prometheus metrics are for administrator and troubleshooting use only.

===GCXI===
GCXI includes the following containers:

*'''gcxi''' - The main GCXI container, which runs as a StatefulSet.
*'''gcxi-control''' - A supplementary container, which is used for GCXI first-install initialization and for cleanup.
*'''alpine / ubi8-minimal''' - An init container, used to set up log volume permissions. You can instead use any suitable container able to run simple bash commands.

For more information about the over all suite-level architecture, see: {{SuiteLevelLink|architecture}}. GCXI does not support Disaster Recovery, cross-regional deployment, or auto-scaling.

|Image=GCXI_RAA_PE_Arch_Diagram_v7.png
|AltText=Genesys CX Insights Private Edition architecture.
|PEConnections={{PEConnections
|Connection=1
|SourceType=Other
|SourceOther=Public Internet
|DestinationType=Other
|DestinationOther=Inbound Gateway
|Protocol=16adca31-3f73-4a2d-a261-f79c05be6cf2
|Port=443
|Purpose=Inbound web traffic.
|Classification=b2dff270-19d6-4258-a380-da06305a143c
}}{{PEConnections
|Connection=2
|SourceType=UI
|SourceUI=Windows Jump
|DestinationType=Other
|DestinationOther=Ingress controller*
|Protocol=3b578234-1188-4f2b-a43f-f793fc3a4095
|Port=34952
|Purpose=Connection from MicroStrategy Developer
(an optional tool, installed on Windows).
*This connection does not pass through the ingress controller in some configurations.
|Classification=b2dff270-19d6-4258-a380-da06305a143c
}}{{PEConnections
|Connection=3
|SourceType=Other
|SourceOther=Ingress Proxy
|DestinationType=Other
|DestinationOther=Ingress controller
|Protocol=16adca31-3f73-4a2d-a261-f79c05be6cf2
|Port=443
|Purpose=Inbound web traffic.
|Classification=f12b7433-c91c-4da4-bd6e-445684e38560
}}{{PEConnections
|Connection=4
|SourceType=Other
|SourceOther=Ingress controller
|DestinationType=Other
|DestinationOther=GCXI StatefulSet
|Protocol=53fca8fe-9174-417f-bff9-416ea8119f9e
|Port=8080
|Purpose=Ingress controller connects to GCXI StatefulSet.
|Classification=f12b7433-c91c-4da4-bd6e-445684e38560
}}{{PEConnections
|Connection=5
|SourceType=Other
|SourceOther=GCXI StatefulSet
|DestinationType=Other
|DestinationOther=GAuth: Authorization Service
|Protocol=53fca8fe-9174-417f-bff9-416ea8119f9e
|Port=80
|Purpose=GCXI queries the Genesys Authentication Service to validate user identity and obtain privilege information for the authenticated user.
|Classification=f12b7433-c91c-4da4-bd6e-445684e38560
}}{{PEConnections
|Connection=6
|SourceType=Other
|SourceOther=GCXI StatefulSet
|DestinationType=Other
|DestinationOther=Logging destination, such as ElasticSearch
|Protocol=3b578234-1188-4f2b-a43f-f793fc3a4095
|Port=Logical connection only
|Purpose=Writes container logs.
|Classification=f12b7433-c91c-4da4-bd6e-445684e38560
}}{{PEConnections
|Connection=7
|SourceType=Other
|SourceOther=GCXI StatefulSet
|DestinationType=Other
|DestinationOther=GCXI Shared PostgreSQL (Database per tenant)
|Protocol=3b578234-1188-4f2b-a43f-f793fc3a4095
|Port=5432
|Purpose=Exchanges internal information with the GCXI MicroStrategy meta database.
|Classification=2fb71bb4-3a8f-43ce-9b16-9045d3af916f
}}{{PEConnections
|Connection=8
|SourceType=Other
|SourceOther=GCXI StatefulSet
|DestinationType=Other
|DestinationOther=IWD Database
|Protocol=3b578234-1188-4f2b-a43f-f793fc3a4095
|Port=5432
|Purpose=Retrieves report data from Genesys intelligent Workload Distribution (iWD) database.

<br />
|Classification=2fb71bb4-3a8f-43ce-9b16-9045d3af916f
}}{{PEConnections
|Connection=9
|SourceType=Other
|SourceOther=GCXI StatefulSet
|DestinationType=Other
|DestinationOther=Genesys Info Mart Database
|Protocol=3b578234-1188-4f2b-a43f-f793fc3a4095
|Port=5432
|Purpose=Retrieves report data from Genesys Info Mart database.
|Classification=2fb71bb4-3a8f-43ce-9b16-9045d3af916f
}}{{PEConnections
|Connection=10
|SourceType=Other
|SourceOther=RAA StatefulSet
|DestinationType=Other
|DestinationOther=Genesys Info Mart Database
|Protocol=3b578234-1188-4f2b-a43f-f793fc3a4095
|Port=5432
|Purpose=Performs data processing in Genesys Info Mart database.
|Classification=2fb71bb4-3a8f-43ce-9b16-9045d3af916f
}}{{PEConnections
|Connection=11
|SourceType=Other
|SourceOther=Prometheus
|DestinationType=Other
|DestinationOther=GCXI StatefulSet
|Protocol=53fca8fe-9174-417f-bff9-416ea8119f9e
|Port=9101
|Purpose=Collects GCXI metrics for monitoring and alerting with Prometheus.
|Classification=f12b7433-c91c-4da4-bd6e-445684e38560
}}{{PEConnections
|Connection=12
|SourceType=Other
|SourceOther=Prometheus
|DestinationType=Other
|DestinationOther=RAA StatefulSet
|Protocol=53fca8fe-9174-417f-bff9-416ea8119f9e
|Port=9101
|Purpose=Collects RAA metrics for monitoring and alerting with Prometheus.
|Classification=f12b7433-c91c-4da4-bd6e-445684e38560
}}{{PEConnections
|Connection=13
|SourceType=Other
|SourceOther=RAA StatefulSet
|DestinationType=Other
|DestinationOther=Logging destination, such as ElasticSearch
|Protocol=3b578234-1188-4f2b-a43f-f793fc3a4095
|Port=Logical connection only
|Purpose=Writes container logs.
|Classification=f12b7433-c91c-4da4-bd6e-445684e38560
}}{{PEConnections
|Connection=14
|SourceType=Other
|SourceOther=RAA StatefulSet
|DestinationType=Other
|DestinationOther=GCXI Share
|Protocol=3b578234-1188-4f2b-a43f-f793fc3a4095
|Port=Logical connection only
|Purpose=Stores service files.
|Classification=f12b7433-c91c-4da4-bd6e-445684e38560
}}{{PEConnections
|Connection=15
|SourceType=Other
|SourceOther=GCXI StatefulSet
|DestinationType=Other
|DestinationOther=GCXI Share
|Protocol=3b578234-1188-4f2b-a43f-f793fc3a4095
|Port=Logical connection only
|Purpose=Stores service files.
|Classification=f12b7433-c91c-4da4-bd6e-445684e38560
}}{{PEConnections
|Connection=16
|SourceType=Other
|SourceOther=GCXI StatefulSet
|DestinationType=Other
|DestinationOther=Logs Share
|Protocol=3b578234-1188-4f2b-a43f-f793fc3a4095
|Port=Logical connection only
|Purpose=Writes log files to file share.
|Classification=f12b7433-c91c-4da4-bd6e-445684e38560
}}
}}

@@ Line 12: / Line 12: @@
 *'''alpine / ubi8-minimal''' -  An init container, used to set up log volume permissions.  You can instead use any suitable container able to run simple bash commands.
-For more information about the over all suite-level architecture, see: {{SuiteLevelLink|architecture}}. GCXI does not support Disaster Recovery, cross-regional deployment, or auto-scaling.
+GCXI does not support Disaster Recovery, cross-regional deployment, or auto-scaling.
 |Image=GCXI_RAA_PE_Arch_Diagram_v7.png

PEC-REP/Current/GCXIPEGuide/ArchitectureMain - Revision history

WikiSysop at 20:48, April 21, 2022

WikiSysop: Created page with "{{ArticlePEServiceArchitecture |ServiceId=1f419ea4-5e6e-4052-abc1-c56ff55106e2 |IntroductionText= ===RAA=== Genesys Customer Experience Insights (GCXI) relies on the Rep..."

WikiSysop: Created page with "{{ArticlePEServiceArchitecture |ServiceId=1f419ea4-5e6e-4052-abc1-c56ff55106e2 |IntroductionText=
===RAA=== Genesys Customer Experience Insights (GCXI) relies on the Rep..."