PEC-REP/Current/GCXIPEGuide - Revision history

WikiSysop at 18:02, July 18, 2022

2022-07-18T18:02:24Z

WikiSysop at 12:30, April 29, 2022

2022-04-29T12:30:36Z

WikiSysop at 15:31, April 28, 2022

2022-04-28T15:31:02Z

WikiSysop at 14:30, April 28, 2022

2022-04-28T14:30:47Z

Tgilchri: Published

2021-12-22T17:14:41Z

Published

Tgilchri: Published

2021-12-22T14:07:13Z

Published

Ed.jamer@genesys.com: Text replacement - "Genesys Engage [cC]loud" to "Genesys Multicloud CX"

2021-11-09T20:29:26Z

Text replacement - "Genesys Engage [cC]loud" to "Genesys Multicloud CX"

Tony.gilchrist@genesys.com: Published

2021-09-01T18:29:54Z

Published

Barry.grenon@genesys.com at 22:02, August 26, 2021

2021-08-26T22:02:43Z

Tony.gilchrist@genesys.com: Published

2021-06-29T19:44:46Z

Published

New page

{{MintyDocsManual
|version=Current
|manual=Deployment
|defaultform=Form:Article
|alternateforms=Form:ArticleUnstructured, Form:TaskSummary
|displayname=Genesys Customer Experience Insights Private Edition Guide
|topicslist=* -Overview
** Overview
** Architecture
** HADR
* -Configure and deploy
** Planning
** Configure
** Provision
** Deploy
** Upgrade
* -Operations
** Metrics
** Logging
|Auto=Crafted summary table
|DisplayName=Genesys Customer Experience Insights Private Edition Guide
|Context=Find links to all the topics in this guide.
|Description=Genesys Customer Experience Insights (GCXI) is a service available with the Genesys Engage cloud private edition offering. GCXI can provide meaningful reports only if {{Link-AnywhereElse|product=PEC-REP|version=Current|manual=GIMPEGuide|display text=Genesys Info Mart}} and {{Link-AnywhereElse|product=PEC-REP|version=Current|manual=RAAPEGuide|display text=Reporting and Analytics Aggregates}} (RAA) are deployed and available; deploy GCXI only after you have deployed both Genesys Info Mart and RAA.

For information about GCXI reports and dashboards, see {{Link-AnywhereElse|product=PEC-REP|version=Current|manual=RPRT|display text=Historical Reporting with Genesys CX Insights}}.
|TSSection={{TSSection
|sectionheading=Overview
|description=Learn more about GCXI, its architecture, and how to support high availability and disaster recovery.
|relatedarticles=*{{Link-SomewhereInThisVersion|topic=Overview}}
*{{Link-SomewhereInThisVersion|topic=Architecture}}
*{{Link-SomewhereInThisVersion|topic=HADR}}
}}{{TSSection
|sectionheading=Configure and deploy
|description=Find out how to configure and deploy GCXI
|relatedarticles=*{{Link-SomewhereInThisVersion|topic=Planning}}
*{{Link-SomewhereInThisVersion|topic=Configure}}
*{{Link-SomewhereInThisVersion|topic=Provision}}
*{{Link-SomewhereInThisVersion|topic=Deploy}}
*{{Link-SomewhereInThisVersion|topic=Upgrade}}
}}{{TSSection
|sectionheading=Operations
|description=Learn how to monitor GCXI with metrics and logging.
|relatedarticles=*{{Link-SomewhereInThisVersion|topic=Metrics}}
*{{Link-SomewhereInThisVersion|topic=Logging}}
}}
|product=Draft:PrivateEdition
|inherit=no
|pagination=no
|Notice=EAP
}}

@@ Line 34: / Line 34: @@
 The documentation on this page describes Genesys CX Insights for ''Genesys Multicloud CX and Genesys Multicloud CX private edition''.
-{{NoteFormat|This page applies to '''Genesys CX Insights Genesys Multicloud CX private edition''' deployments only. In such deployments, always use software that you download from the jfrog repository, and refer to the {{Link-AnywhereElse|product=ReleaseNotes|version=Current|manual=GenesysEngage-cloud|topic=GCXI|display text=Multicloud CX Release Notes}}. </br></br>
+{{NoteFormat|This page applies to '''Genesys CX Insights Genesys Multicloud CX private edition''' deployments only. In such deployments, always use software that you download from the Genesys JFrog repository, and refer to the {{Link-AnywhereElse|product=ReleaseNotes|version=Current|manual=GenesysEngage-cloud|topic=GCXI|display text=Multicloud CX Release Notes}}. </br></br>
 If you are deploying Genesys CX Insights in an '''on-premises deployment''', always use software that you download from the Salesforce site, and refer to the [https://docs.genesys.com/Documentation/RN/9.0.x/gcxi90rn/gcxi90rn on-premises GCXI Release Notes]. For information about how to download the installation packages for on-premises deployments, talk to your Genesys representative, and follow the instructions in the [https://docs.genesys.com/Documentation/GCXI Genesys CX Insights on-premises documentation].|}}

@@ Line 69: / Line 69: @@
 |product=Draft:PrivateEdition
 |pagination=no
-|Notice=EAP
 |ServiceId=1f419ea4-5e6e-4052-abc1-c56ff55106e2
 |inherit=no
 }}

@@ Line 1: / Line 1: @@
 {{MintyDocsManual
 |version=Current
 |manual=Deployment
 |alternateforms=Form:ArticlePEServiceMetrics, Form:ArticlePEServiceObservability, Form:ArticlePEServicePorts, Form:ArticleUnstructured, Form:TaskSummary, Form:ArticlePEServiceArchitecture
 |displayname=Genesys Customer Experience Insights Private Edition Guide
 |topicslist=* -Overview
 ** Overview
@@ Line 29: / Line 26: @@
 ** RAAMetrics
 ** Logging
 |Auto=Crafted summary table
 |DisplayName=Genesys Customer Experience Insights Private Edition Guide
@@ Line 38: / Line 34: @@
 The documentation on this page describes Genesys CX Insights for ''Genesys Multicloud CX and Genesys Multicloud CX private edition''.
-{{NoteFormat|This page applies to '''Genesys CX Insights Genesys Multicloud CX and Genesys Multicloud CX private edition''' deployments only. In such deployments, always use software that you download from the jfrog repository, and refer to the {{Link-AnywhereElse|product=ReleaseNotes|version=Current|manual=GenesysEngage-cloud|topic=GCXI|display text=Multicloud CX Release Notes}}. </br></br>
+{{NoteFormat|This page applies to '''Genesys CX Insights Genesys Multicloud CX private edition''' deployments only. In such deployments, always use software that you download from the jfrog repository, and refer to the {{Link-AnywhereElse|product=ReleaseNotes|version=Current|manual=GenesysEngage-cloud|topic=GCXI|display text=Multicloud CX Release Notes}}. </br></br>
-If you are deploying Genesys CX Insights in an '''on-premises deployment''', always use software that you download from the Salesforce site, and refer to the [https://docs.genesys.com/Documentation/RN/9.0.x/gcxi90rn/gcxi90rn on-premises GCXI Release Notes]. For information about how to download the installation packages for on-premises deployments, talk to your Genesys representative, and follow the instructions in the [https://docs.genesys.com/Documentation/GCXI Genesys CX Insights on-premises documentation].}}
+If you are deploying Genesys CX Insights in an '''on-premises deployment''', always use software that you download from the Salesforce site, and refer to the [https://docs.genesys.com/Documentation/RN/9.0.x/gcxi90rn/gcxi90rn on-premises GCXI Release Notes]. For information about how to download the installation packages for on-premises deployments, talk to your Genesys representative, and follow the instructions in the [https://docs.genesys.com/Documentation/GCXI Genesys CX Insights on-premises documentation].|}}
 |TSSection={{TSSection
 |sectionheading=Overview
@@ Line 71: / Line 67: @@
 *{{Link-SomewhereInThisVersion|topic=Logging}}
 }}
 |inherit=no
 }}

@@ Line 3: / Line 3: @@
 |version=Current
 |manual=Deployment
-|defaultform=Form:Article
+|alternateforms=Form:ArticlePEServiceMetrics, Form:ArticlePEServiceObservability, Form:ArticleUnstructured, Form:TaskSummary, Form:ArticlePEServicePorts
 |displayname=Genesys Customer Experience Insights Private Edition Guide
 |pagination=no
 |ServiceId=1f419ea4-5e6e-4052-abc1-c56ff55106e2
 |topicslist=* -Overview
 ** Overview
 ** Architecture
 ** HADR
 * -Configure and deploy RAA
 ** PlanningRAA
@@ Line 26: / Line 25: @@
 ** Deploy
 ** Upgrade
-* -Operations
+* -Observability
-** Metrics
+** Observability
 ** Logging
 |Auto=Crafted summary table
 |DisplayName=Genesys Customer Experience Insights Private Edition Guide
 |Context=Find links to all the topics in this guide.
-|Description=Genesys Customer Experience Insights (GCXI) is a service available with the Genesys Multicloud CX private edition offering. {{Link-SomewhereInThisVersion|manual=GCXIPEGuide|topic=PlanningRAA|display text=Reporting and Analytics Aggregates}} (RAA) is a supporting service for GCXI; this manual describes both RAA and GCXI.  GCXI can provide meaningful reports only if both {{Link-AnywhereElse|product=PEC-REP|version=Current|manual=GIMPEGuide|display text=Genesys Info Mart}} and RAA are deployed and available.
+|Description=Genesys Customer Experience Insights (GCXI) is a service available with the Genesys Multicloud CX private edition offering. Reporting and Analytics Aggregates (RAA) is a supporting service for GCXI; this manual describes both RAA and GCXI.  GCXI can provide meaningful reports only if both {{Link-AnywhereElse|product=PEC-REP|version=Current|manual=GIMPEGuide|display text=Genesys Info Mart}} and RAA are deployed and available.
 For information about GCXI reports and dashboards, see {{Link-AnywhereElse|product=PEC-REP|version=Current|manual=RPRT|display text=Historical Reporting with Genesys CX Insights}}.
@@ Line 41: / Line 43: @@
 *{{Link-SomewhereInThisVersion|topic=Architecture}}
 *{{Link-SomewhereInThisVersion|topic=HADR}}
 }}{{TSSection
 |sectionheading=Configure and deploy RAA
@@ Line 58: / Line 61: @@
 *{{Link-SomewhereInThisVersion|topic=Upgrade}}
 }}{{TSSection
-|sectionheading=Operations
+|sectionheading=Observability
 |description=Learn how to monitor GCXI with metrics and logging.
-|relatedarticles=*{{Link-SomewhereInThisVersion|topic=Metrics}}
+|relatedarticles=*{{Link-SomewhereInThisVersion|topic=Observability}}
 *{{Link-SomewhereInThisVersion|topic=Logging}}
 }}
 }}