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2022-06-28T16:32:21Z

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{{ArticleSimplifiedWikiEdit
|DisplayName=Predictive Routing folder
|Context=Objects that you can use to organize and filter data describing the performance and effect of Genesys Predictive Routing (GPR) in your contact center.
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==Predictive Routing folder and subfolders==
{{GCXI_Folder_Display
|intro=The Predictive Routing folder contains numerous objects that can provide information that is used to build reports describing the performance and effect of Genesys Predictive Routing (GPR) in your contact center. Many folders contain Custom folders, which are not described in this document; custom folders are provided to store any custom objects.

{{NoteFormat|
Objects in each folder or subfolder are designed to be used together to create reports. Avoid mixing attributes and metrics from multiple folders into your reports. One exception to this rule is objects in the Time folder; Time attributes can be used in any report, and most reports include at least one attribute from the Time folder.|1}}
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For more information about Predictive Routing reports, see the guide ''{{Link-AnywhereElse|product=PEC-REP|version=Current|manual=RPRT|topic=HRCXIPredictiveReports|display text=Historical Reporting with Genesys CX Insights}}''.

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WikiSysop: Created page with "{{ArticleSimplifiedWikiEdit |DisplayName=Predictive Routing folder |Context=Objects that you can use to organize and filter data describing the performance and effect of Genes..."